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problem: I bought an add on and it dosent work.

Hi I just bought 6 days ago an add on which called  Fight for the Light for the dc universe.

After i bought it i got recipt and a red bag near to the icon in the ps3 store but still it didnt worked.

when i say it dosent work i mean that that its not in the downloads and that its like i never bought it.

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Re: problem: I bought an add on and it dosent work.

any help please?

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Beta Tester
FrEaK-HullFC
Posts: 904
Registered: 02-04-2009
Message 3 of 11 (165 Views)

Re: problem: I bought an add on and it dosent work.

have you looked in the in game marketplace menu? 

 

i think it appears in their once it's redeemable.

 

don't play this since i platted it so i can't check for you 

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Re: problem: I bought an add on and it dosent work.

yea but its not in downloads or shopping cart

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Beta Tester
Symonator
Posts: 6,128
Registered: 28-11-2007
Message 5 of 11 (156 Views)

Re: problem: I bought an add on and it dosent work.

If you bought it, when you login your background will be green (behind your character) it is a hidden dlc and is activated back end but cleared for use on your account.

If you also want to check just goto the market place and click redeem item in dc universe and you should see some green lantern dlc tokens aswell.
Also if you create a new char the hard light power will be there as a usuable power too.

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Re: problem: I bought an add on and it dosent work.

when i creat new charecter the green power is not inside the powers and i didnt got the green backround and the redeem item in dc universe

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Symonator
Posts: 6,128
Registered: 28-11-2007
Message 7 of 11 (141 Views)

Re: problem: I bought an add on and it dosent work.

I would call sony then and ask them to fix it.

They will see your bought the download content.

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Re: problem: I bought an add on and it dosent work.

ok but what is the number and my what should i tell them

 

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Symonator
Posts: 6,128
Registered: 28-11-2007
Message 9 of 11 (131 Views)

Re: problem: I bought an add on and it dosent work.

ok first of all do this: 

 

log onto the ps3 and goto account management... after this select transactions.. then look for the services.. once in services look for "dc universe online subscription" click this.

 

Once in there look for "fight for the light"  click it and it will give you a date you ordered it.

 

If you do not see this then your account doesn't have it.
if it does.. exit out of all that and goto the store.. in the search box search "fight for the light" and then click download.

 

This should refresh it.

 

If it still doesn't work, please call sony if you are in the uk sorry i do not know the telephone number.

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Re: problem: I bought an add on and it dosent work.

i checked in the dc universe online subscription and the fight for the light was there.

i exit this and went to the store and when i got to the place where i should download the add on there was still a red bag next to the icon and i only had the options: rate and recommend and nothing else

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