Hey all just wanted to share this ridiculous conversation I just had with EA about the Fifa 12 Special edition Ultimate team free packs.
It would seem that EA are unaware they gave codes with the special edition for free packs.
You are now ready to chat with Pradeep.
Pradeep:Thanks for contacting EA Help! My name is Pradeep how may I help you?
you: I don't know if you have looked at my case notes, do you know why I'm contacting?
Pradeep:Hello Stephen
Pradeep:Could you please elaborate your issue?
you:I used my code for the Ultimate team packs on the 19th of January for the Fifa 12 Special edition and didn't receive any packs.
you:When I contacted I was told that I had missed out on the packs but I don't see where on the slip it says I had to enter the code before a specific date
Pradeep:I understand your concern. Please don't worry, I will try my best to help you out.
Pradeep:Where did you purchase the game from?
you:I purchased the game from a store called Xtra-Vision, it was brand new on release date.
Pradeep:May I know the game code please?
you:For the Ultimate team packs?
Pradeep:For FIFA.
you:Yes the code for the Ultimate team packs for Fifa 12 special edition is ****-****-****.
Pradeep:May I know your PSN ID too?
you:boldscot
Pradeep:Thank you, Stephen
Pradeep:Please give me just a moment while I look into this further.
you:Ok
Pradeep:Thank you.
Pradeep:Thank you for waiting. I appreciate your patience.
Pradeep:May I know the pack name you want?
you:I'm not sure I understand the question?
Pradeep:Please tell me the pack name.
you:The code I have is for 3 packs free at the start of every month for 6 months
Pradeep:Please tell me the pack name.
you:The packs are gold packs I beleive, thats all I can see about them on the slip.
Pradeep:I request you to contact retailer in this regard since we are unable to pull any records for these codes.
Pradeep:Thank you for contacting EA. Is there anything else I can help you with today?
you:You can't pull any records on the codes giving with the Fifa 12 special edition?
Pradeep:I have checked it and we are unable to pull any records for this.
you:But that's what the special edition is?
Pradeep:Please give me just a moment while I look into this further.
you:You get 18 free packs for the Ultimate team mode spread out over 6 monts
Pradeep:Please allow me some time to work on your issue.
Pradeep:Thank you for waiting. I appreciate your patience.
Pradeep:I would like to inform you these packs are not available at the moment with us.
Pradeep:Also our tool is down so please contact us back.
you:The packs are not available?, but I bought the special edition because you get the free packs?
Pradeep:Thank you for contacting EA. Is there anything else I can help you with today?
Pradeep:Please contact us back after 16th march and we will assist you with this.
Pradeep:If you have any other issue please let me know.
you:No its just the fact that I haven't got the free packs I was supposed to get with the special edition, other then that I'm good.
Pradeep:If you need help with anything else, please feel free to contact us anytime!
Pradeep:Thank you for contacting EA and chatting with me. I appreciate your time and have a great day!
The chat session has ended. Please contact us again if you need further help.
Accessible, the word that's been ripping the soul out of every game you used to love.
