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20 Nov 2013
By The_Timesplitter
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Can't sign into PSN. (Incorrect login details)

[ Edited ]
221 Replies 15,460 Views edited 20-11-2013
20 Nov 2013
By The_Timesplitter

So I've been trying for a good hour or so to try and login on my devices (ps3, vita, phone app), and they're all saying my login is incorrect. I'm using my other account to post this btw.

My initial reaction was I've been hacked and someone's changed the details, but if the details were changed would I not have received an e-mail saying so? So then I thought maybe I've been banned but I've neither done anything that is a bannable offense nor is it saying the account is banned when I try to sign in.

I only signed into my ps3 and phone app less than 24 hours ago (and they were connected to my wifi which is secure), do I have no other choice but to call sony support later in the day? I'm assuming no one will answer at this time.

Anxiously waiting a reply.

edit: I can sign into this account fine on my ps3, and I can see no one's logged into my account since I last used it, so I'm not thinking anyone's hacked it. I'm really hoping it's just the network playing up because of the launch of the ps4.

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The_Timesplitter
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I can log in fine now, I did have to reset the password but it's odd that it was saying the password was incorrect in the first place since I have auto-sign in enabled on the ps3. :s Feel like I was getting anxious over nothing now xD
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Topov81

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Exactly the same problem this morning.  Couldn't sign-in using PS3 or Vita, now fine after a password reset but I know for sure it was correct. Very odd.

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rollandrat

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OP here, back on my actual account. Relieved it wasn't just me who had this happen to lol.
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DizzeeFrazcal

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Happened to me also
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Twiky

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Same here. Strange.

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strangeplaice

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This is very odd. You haven't been using any PSN Card generators, gamertag/signature generators that require you to sign into PSN have you?
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MixMix90

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This happened to me aswell.

 

First was bit worried but now when there's several others also... not so much anymore. :P

Re: Can't sign into PSN. (Incorrect login details)

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kflapattack

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I've got the same problem but it won't recognise my D.O.B. either so I can't even reset my password...

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aaronon

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kflapattack wrote:

I've got the same problem but it won't recognise my D.O.B. either so I can't even reset my password...


 

Happened to me too. Saying my DOB is wrong - even though it's not.

 

Assumed I'd been hacked so emailed Sony with my email address, name, DOB, PS3 and PS Vita Serial Numbers, and the last couple of items I remember buying from the store.

 

Waiting on an email back now.

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Hell-Raiser-85

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Yeah this happened to me too.
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Same here

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Laurens

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I have the same issue. Resetting password fixed it for me too, but would like to know what caused it.
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SuperFastZombie

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Hi guys,

 

If you have been presented with an incorrect password message today simply select Forgotten Password and reset it.

 

If for any reason this does not work, contact PlayStation Support for further assistance.

 

SFZ

Re: Can't sign into PSN. (Incorrect login details)



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oppsijustkilledu
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says date of birth is wrong when i try to reset password when its not

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Kurdistan Hawler

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Laurens

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Thank you! But can you tell us what caused this?
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cowbanana

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But... why? What went wrong here?
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SuperFastZombie

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We monitor PSN account for any irregular activity. If such activity is detected we will sometimes reset passwords.

 

This was done purely as precautionary measure and there was no specific evidence that any accounts had be compromised.

 

Only a small number of users were affected by this and as I said this was precautionary so there is nothing specific to worry about.

 

I cant provide any further details as this would affect out ability to keep you guys safe.

 

If anyone has any concerns about there PSN account drop me a PM or give PlayStation Support a call.

 

You should also contact Support if you are unable to reset your password for any reason.

 

SFZ

 

Re: Can't sign into PSN. (Incorrect login details)

[ Edited ]


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cowbanana

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Thank you. That's good enough an answer for me.

Some kind of email sent out to affected accounts would have gone a long way. Leaving people hanging with account issues is NOT nice. Why not post a blog entry telling affected customers that they need to reset passwords. Being met simply with an account that refuses your login is not acceptable. You can do better.

Re: Can't sign into PSN. (Incorrect login details)

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