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02 Nov 2011
By Balfro2

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Forgot Password, Can't Access Email. What Now?

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7 Replies 26,826 Views edited 02-11-2011
02 Nov 2011
By Balfro2

I'm using a secondary PSN account that I set up a while ago for some reason, but I'm having trouble accessing my main one:

 

I bought a new slim, since my old PS3 recently died. I am trying to login to my main PSN account but apparently it's registered with an email address that I no longer have access to. Of course I was unaware that this email address is no longer accessable and I sent the password reset email, but now I can't get to it.

 

What happens now? Will I ever be able to log back into my main PSN account? I hope so. I would hate to lose access to all of my downloads.

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Welcome :)

you'll need to contacy sony - details below...
http://community.eu.playstation.com/t5/PlayStation-3-General-Discussion/Playstation-Support-Number-0...

they should be able to help. they'll ask you some security questions to ensure you are the account owner (including some names on your friends list i believe). my brother had a similar issue and they changed the email address and he could then sign in ok.

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Thank you! I will give this a try.

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Balfro2

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Well, initially this helped because when I spoke to them on the phone I was assured help right away. Two days later I contact them because nothing has changed, and they reply saying that I need to provide the serial number to my old system. Well, that's impossible because I sold it for parts in trying to gain back some money from their product dying on me.

 

Any other ideas?

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xeno4774

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I have the exact same problem, I had an email, but it got permanently deleted by google while I was using it for my PSN ID. I don't remember my PSN password also, so is there any way to get my accounts password changed any other way?

 

Thanks,

xeno

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As the first reply says. You need to contact support

https://www.playstation.com/get-help/contact-us/

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GangsterAsad1092
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Thank you psn your amazing

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