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19 Dec 2008
By MisterBronze

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Can I get a refund for a PSN game?

15 Replies 7,499 Views Created 19-12-2008
19 Dec 2008
By MisterBronze

I recently purchased GTI Club+ on PSN and cannot connect online with the game.

 

I found that other people on this forum are having the same problem, so I decided to contact Konami's Customer Support. The response I received was that the game has trouble connecting when in Wireless mode and that I should play the game in Wired mode.

 

Well, this is not an option for me and as I bought the game for its online play and was not warned of this problem, I feel I have a right to demand a refund. I can find no contact details for Sony for this...

 

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Acta_non_verba

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MisterBronze wrote:

I recently purchased GTI Club+ on PSN and cannot connect online with the game.

 

I found that other people on this forum are having the same problem, so I decided to contact Konami's Customer Support. The response I received was that the game has trouble connecting when in Wireless mode and that I should play the game in Wired mode.

 

Well, this is not an option for me and as I bought the game for its online play and was not warned of this problem, I feel I have a right to demand a refund. I can find no contact details for Sony for this...

 


Ring 08705 99 88 77

 

Tell us how you get on.

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I live in Spain, so that will be an expensive phone call. I will wait until Monday, when I am back in my office and tell you what happens.
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MartyTheParty

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Tell them you will get in touch with the Spanish equivalent of Trading Standards if they get cheeky and see what they say to that! Good Luck!

 

Marty 

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zyxses

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Simple answer; NO!
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Re: Can I get a refund for a PSN game?

"we are all in the gutter, but some of us are looking at the stars"
Oscar Wilde

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Jellyballz1989

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im afraid not, i guess it would lead to people abusing the store and buying games to try them or get trophies and then want a refund
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MisterBronze

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Well I would get some sort of compensation, because selling a faulty product is against the law and that is exactly what has happened. Konami have even admitted to me that the game does not work correctly in Wireless mode and I have the email stating that fact. 

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chris-irving

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Sureley you should be able to get a refund if it doesent state anywhere that it doesent work very well in wireless mode and they have openly admitted it doesent in an email.

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http://www.justgiving.com/christopher-irving/

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MisterBronze

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Those are my thoughts precisely.

Monday will be my moment of truth.. if the office is open for the festive season :S

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persuaders

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May be hard to prove your case.  There may be problems connecting wirelessly but the game does play online through wired mode.  So if they advertise you can play online they haven't broken any law unless they state specifically you can connect wirelessly and yo can't

 

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MisterBronze

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I called Sony Customer Support and they were very polite and understanding of my problem.

They said they are going to investigate the issue and get back to me by the end of the month. I've also got a reference number if I want to hear what's going on.

 

They said that if what I say is true, I will be entitled to a refund. Bravo!

 

Best customer support I've ever dealt with.

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MisterBronze wrote:

Well I would get some sort of compensation, because selling a faulty product is against the law and that is exactly what has happened. Konami have even admitted to me that the game does not work correctly in Wireless mode and I have the email stating that fact.


 

Ok, firstly do not bring the law into things unless you have no other recourse. The law is not as easy as you think, the online component works, it is infact YOUR connention type that is causing an issue.

 

 

 

Contact the Customer support for your region and make your case in a calm manner. Make your argument as rational as possible. Be prepaired to respond to bad news in a calm manner too, and do not make legal threats unless you have researched what you are talking about (or have saught advice) and have a good strong standpoint.

 

 

Good luck with it.

 

 

 

 

EDIT: did not read the 2nd page before replying :D

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bodyke694

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What if you haven`t downloaded it yet??????????

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ae2000

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No, its in terms of service

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tooms109

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I'm afraid you havent got much of a chance.

 

Most PSN games i buy,nobodys even playing online anyway.

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shacko

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I tried to download a player pack on FIFA 11 ultimate team but my PS3 froze before it downloaded. Even tho I didn't download it I still got charged for it. Is there anyway I can get a refund or a free pack?
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