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Ok so today I received my first ban/suspension (temporary I think), after changing both my email and password for my account. The previous day I had called Sony telling them that I was trying to do this and that I didn't know my password. I supplied the operator with all of my details including address and phone number, the only thing I couldn't supply was the date of birth set on the account, because it was a fake one, I gave the operator my legitimate date of birth. The operator said that the details supplied were not sufficient to prove I was the owner of the account, this process took atleast 25 minutes. I hung up in frustration. The next day (today) I worked out what my password was (by the way this account is 2 years old, that's why I had trouble remembering the password). I created a new email and set it to that, I also changed the password and happily went on my way to playing Battlefield 3, mid-game I got a black screen and was signed out of playstation network, I attempted to sign back in but was given the error code '8002A231', and the message "Your account has been banned or temporarily suspended". I then phoned Sony and spoke to the most useless operator in existance, who told me that I should make a new account. He didn't seem to understand the levels I had achieved and money I had spent on this account. I then emailed Sony including all of my details apart from the date of birth, and that is where I am now. Any advice would be appreciated and if anyone could tell me how long my account will be suspended for and if Sony will be looking into this without me giving the date of birth for the account.
So is it a permanent ban on that account or what?
Ok thanks, hopefully I get an email soon...but they refuse to tell me anything because I don't have enough detail to confirm that I'm the owner.
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