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Ultimate Trilogy Edition Order Cancelled!!!!

Anyone who may have ordered the God of War Ultimate Trilogy Edition from coolshop.co.uk may get this message in their inbox:

"Due to unforeseen circumstances we have today been informed by our supplier that due to a stock shortage they can no longer supply us with God of War III Ultimate Trilogy Edition /PS3. We have tried to source this product from alternative sources but unfortunately due to its limited supply with no success. It is with regret that we can no longer supply God of War III Ultimate Trilogy Edition /PS3 and therefore we are required to cancel your pre order.

We do understand the importance of pre orders and appreciate this will cause disappointment. As way of apology we have today added 3 Coolshop points to your account which can be used towards any future purchase at Coolshop.

Once again we apologise for any inconvenience and disappointment this may have caused.


Kind Regards

The Coolshop Team"

I even paid £10 extra than RRP!! Gutted!!!!
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Re: Ultimate Trilogy Edition Order Cancelled!!!!

I'm almost in tears man...
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Re: Ultimate Trilogy Edition Order Cancelled!!!!

When did they notify you?

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Re: Ultimate Trilogy Edition Order Cancelled!!!!

Got the message about 10:45am today. I ordered in early Febuary!! Man I'm soo gutted! That's my chance of ever owning it gone!

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Re: Ultimate Trilogy Edition Order Cancelled!!!!

[ Edited ]

If your happy with an imported version, then you can get an American version for not much more than you was spending with coolshop.

Then just get the collection version from a uk seller and then you have the ultimate edition, with all three games and the documentry dvd.

 

http://cgi.ebay.co.uk/God-of-War-III-Limited-Ultimate-Ed-WORKS-ON-EU-PS3s_W0QQitemZ280479216613QQcmd...

 

 

And coolshop are bad for leaving untill three days before relase to let you know, they should have known sooner that they couldn't fullfil the pre-orders taken.

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Re: Ultimate Trilogy Edition Order Cancelled!!!!

Thanks for the advice mate. But I was after the real PAL edition. Its kinda tacked on that way. I'm a big collector of PAL games, and this was something I was gonna hold high in my collection.

For me it's all or nothing I'm afraid. I haven't played the first two yet so won't be getting the 3rd at all now unless I get a copy of the ultimate edition, which I won't.

Didn't know that about coolshop?? I'd ring them to complain but I guess there's not much point. I am wondering if this happened to everyone who went with coolshop and not just selected individuals.

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Re: Ultimate Trilogy Edition Order Cancelled!!!!

[ Edited ]

 


Hairyearlobe wrote:

Thanks for the advice mate. But I was after the real PAL edition. Its kinda tacked on that way. I'm a big collector of PAL games, and this was something I was gonna hold high in my collection.

For me it's all or nothing I'm afraid. I haven't played the first two yet so won't be getting the 3rd at all now unless I get a copy of the ultimate edition, which I won't.

Didn't know that about coolshop?? I'd ring them to complain but I guess there's not much point. I am wondering if this happened to everyone who went with coolshop and not just selected individuals.


 

 

I know exactly what you mean with regards to collectors editions, i am the same, maybe a little bit more ***** about my collections than most.

This really is one of the best collecters sets i have seen, i can only advise to just keep checking sites like ebay, because although the price might be high now that could drop in a few weeks/months as the hype dies down and people forget about this game, it won't be as popular or sought after, i mean i paid £150.00 for my Tekken 6 with arcade stick, its now only £80.00, thats £70.00 less than what i paid, granted i know this has more copies than god of war, but you never what could happen.

 

 

Oh and your user name is bloody funny, made me chuckle when i read it.

 

 

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Re: Ultimate Trilogy Edition Order Cancelled!!!!

[ Edited ]

Yeh that's all I can do now I guess. I remember the demand for the street fighter tournament fightsticks, couldn't get one at the time but got one for £40 cheaper on ebay a month later.

 

Yeh lol, love my username. Used to have a photo to accompany it but it was a bit vulgar lol.

 

Anyway, I'd thought I'd paste the live chat conversation with coolshop for anyone who might be in the same boat.

 

Martin: Hi and welcome to Coolshop.

 

Martin: How may I help you today?

 

Hairyearlobe: Hi, I have received the message "Order can not be supplied and therefore cancelled". May I ask why I wasn't notified earlier? Because of the late notice I can not purhase this anywhere else now. Also, will/have I been charged?

 

Martin: Just a moment

 

Martin: No payment has been taken and no payment will be taken. We notified our customers as soon as hearing from our supplier

 

Martin: We are sorry for the inconvenience

 

Hairyearlobe: Has all other customers who ordered this item received the same message? I feel quite hard done considering I ordered this on Friday 12 February.

 

Martin: None has recieved the item sadly

 

Hairyearlobe: Is there any place you can direct me in order to purchase this item? May I ask why you advertised the item if you hadn't confimed the stock? I could have looked elsewhere had you not advertised this.

 

Martin: No, I can't direct you to any other place. We advertised the item because the stock was confirmed, if not, it wouldn't have been on the website. Though, sadly, we couldn't get the item as promised by the supplier

 

Hairyearlobe: Sorry, I don't understand? How can you be promised something and not receive this? Did the supplier change their mind?

 

Martin: Didn't you get the E-mail we sent out to our customers=

 

Martin: *?

 

Hairyearlobe: I did indeed, but it doesn't explain in detail the reasons for it. What information was you given by your supplier? I'm sure you understand I would appreciate as much information about this as possible. I am without an item that I can't purchase anywhere else because a 'promise' was broken?

 

Martin: The E-mail states what the reason was. "due to a stock shortage"

 

Martin: That is what we are told by our supplier. We have tried to get these from another source, but with no luck sadly

 

Hairyearlobe: May I ask, when were you notified by your original supplier about this? You say you had been trying to get this from another source? So that would mean I had an item ordered that you didn't know I'd receive for a certain time?

 

Hairyearlobe: Although I do appreciate you were looking at other sources.

 

Martin: We mailed to all our customers when it was clear that we had no other options, this was brought to our attention yesterday

 

Hairyearlobe: Thankyou for your feedback. I must admit I am dumbfounded as to why someone can promise stock and then not supply it? I feel very short-changed that this is the result of an item I was eagerly anticipating, only to not have it at all.

 

Martin: You're welcome :-) The situation is indeed very, vey unlucky and annoying. We've done what we can. We are sorry

 

Hairyearlobe: Is it possible I could write to the supplier? I understand you have done all that you can, but I would like to voice my opinion to express my thoughts on their service.

 

Martin: No, we aren't allowed to give out our suppliers contact info, sorry

 

Hairyearlobe: Can I ask for your company to issue a complaint on behalf of myself? I would appreciate their feedback on dissapointing many customers.

 

Martin: I'm sorry for the delay. I'll be right with you.

 

Martin: If you have any complaints, then you can contact steve@coolshop.co.uk

 

Hairyearlobe: Thankyou for you help Martin

 

Martin: You're very welcome

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Re: Ultimate Trilogy Edition Order Cancelled!!!!

There is alos one last piece of advise i can give to you, check game everyday, there is a very big chance that they will re-list this item, it happened on HMV with heavy rain, all gone before the release, but the day after they had it back up their website.

Not everyone who has this pre-ordered will be able to pay, or will still want the game so Game will have cancelations on some of these pre-orders, check the GAME website regualary to see if it has been re-listed, but be warned these will go very very quickly, don't spend the money on something else just yet because all is not lost.

I wish you all the best in getting a PAL version of this game, good luck and god speed to you.

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Re: Ultimate Trilogy Edition Order Cancelled!!!!

Cheers for the advice my friend. I have been checking every single day since they were sold out, with no luck as yet. But yeh I'm with you on people cancelling a few, fingers crossed!!

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