Troubles with installing the new track addon in GT5

[#1]

I'm wondering if anyone can help me out. I purchased the new course pack for driving the Spa track. Through the PlayStation Store I purchased, downloaded and installed the pack- well, I received dialogue boxes saying it was downloaded and installed.

I see the pack registered in Game Data Utility (in the games menu) for the day and date of purchase. I started GT5 and looked under the download button (in GT5 update 2.0) at start of game but nothing showed up. I then looked in practice to see if the track was there. It wasn't. I've looked everywhere in GT5 but can't find the track.

I have received an email saying my purchase of the add on has been charged to my account. But no Spa track or karting tracks. I'm not sure if the package has not installed properly or I have not done something to install it into the GT5 program.

Can anyone help me out here to find where it is or activate it?

Many thanks.

[#2 · Accepted solution]

Hey there,

You have a US copy of the game. You have purchased DLC from the AU PS Store - only a disc with the region code BLES will recognise this content.

We'd advise if you believe you were purchasing an Australian copy of the game, that you take it back to the retailer to discuss swapping it for an Australian copy.

Cheers,

-sbs

[#3]

If its not in the DLC section of the menu (before entering GT Life or Arcade mode) then I suggest re-downloading it from PSN Store.

[#4]

What is the DLC section in GT5?

[#5]

This is the first time I have downloaded purchased content with PS3 and am not sure if I'm doing things right.

I have deleted the DLC course file in Game Utility and went to PlayStation Store to download the course DLC again. Again I went through the download process, finishing with "install completed" note from the PS Store. I then checked in Game Utility to see if new course file was registered. It was as the time and date were correct.

After starting GT5 I checked the Download Content button, which tells me I have not purchased any online content. I then check GT5 and look for Spa track. Not there.

I'm really stumped and confused. If I can't get this download after paying for it who do I contact for reimbursement or tech. help?

[#6]

Do you have an Aussie disk?

[#7]

I purchased disc from EB Games, so yes it is an Aussie one.

Does this have any impact on downloading and installing the course DLCs?

[#8]

Only if you had a non Australian disk and are purchasing Australian content.

Try working through this:

http://eu.gran-turismo.com/au/products/gt5/store/

[#9]

Hey there,

To make sure the region of your disc is definitely compatible with your account, look for a BLES-00000 code on the disc itself.

If it's BLUS, or BLAS, then unfortunately it will not work with an Australian / New Zealand account.

Cheers,

-sbs

[#10]

I'm really appreciative of your help guys.

My disc says "Manufactured in USA. BCUS - 98114. BPSS - 073080".

Does this tell you anything and will this work when living in Australia?

[#11]

It wont work.

If you got said disk from EB games I would be taking it back and demanding they swap it.

Did you buy the game as a used copy??

[#12]

It was new on purchase.

Can you tell me the problem with this version?

[#13]

It seems to be a US version.......

What is the games rating (eg PG M)

[#14 · Accepted solution]

Hey there,

You have a US copy of the game. You have purchased DLC from the AU PS Store - only a disc with the region code BLES will recognise this content.

We'd advise if you believe you were purchasing an Australian copy of the game, that you take it back to the retailer to discuss swapping it for an Australian copy.

Cheers,

-sbs

[#15]

Thank you very much.

[#16]

I've now decided to ebay my GT5 and purchase the Aussie version. A real pain as I have lots of rewards, cars and credit points. Also, I've finished most of the races. A real shame and lesson to us all to check which version we buy before handing our money over to the stores.

[#17]

i dont believe you will loose all your saves, everything should still work when you get the auzi version
you really should take it to EB there is no way they should be selling the US version without telling you
if you infact bought it as a new copy, i would say that they got that as a trade in but sold it to you as new.
i dont like EB and will never buy from them because of experiences i have had with them

[#18]

You have made some good points. I will go to EB today and talk to them about my situation. Thanks for the idea.

[#19]

I have had the same problem, though upon putting the new disc in to play it reinstalled all the patches etc and i have lost all of my saves. I can still see my save and trophies in the cross media bar. is there a way to restore my earlier saves with all my race wins and credits, licences etc?

[#20]

I had same problem. I got rid of the USA version and replaced with Aust. Version. After installation all my achievements, cars, credits were gone. I had to start from scratch. I didn't find anyway of pulling my USA saves through. Eventually I deleted the whole thing and started again completely new and fresh. But now I can use the DLCs I purchased, and that is my reward.

[#21]

I believe your save file is locked to your account, so I thin kthere is an issue with verification going from one region disk to another.

You will probably have to start again.

[#22]

Do in the game and go in Downloadable content