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24 Jul 2012
By TT_92

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What Tech Support!?

32 Replies 662 Views Created 24-07-2012
24 Jul 2012
By TT_92

Just over a week ago I posted a thread titled "Australian GT Academy" and asked, as an Aussie, how  am I supposed to get the cars to compete since the previous round was officially barred to me.

 

Well all I can say is thanks to those forum members who helped and *where are the moderators* who  are supposed read this stuff and send it on to the "powers that be"?

 

Not one official reply. Zip. Nil. SFA!  And of course the event is finnished and we are on to the next.

 

Just another example of how being an Aussie gets your face rubbed in it everytime!

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Than you guys for replying.  For the record I did see the thread and did follow the discussion but what I posted about is a different issue altogether.

 

The linked thread was discussing how GT Academy was *NOT* available in Australia.  My post was on, now that GT Academy *IS* available in Australia *HOW* do we get the cars to compete in it *IF* we had not already cheated and used a non-Australian account to download the original GT Academy.

 

So my original question still stands. "Now that Australians can have the GT Academy rounds how do we get the cars to compete?

 

Each round lasts for 1 week.  We are now at the end of the second race/week and there is still no way for me to obtain the cars to compete (besides borrowing from a friend that cheated originally).

 

My criticism still stands "What Tech Support?".  We are about to start round 3, how do I get the cars to compete?  Before I am advised that I don't have a problem and it's under control what about the fact that I was lucky to find a friend's one to borrow and I can't use it *IF* he is using it.  Also, I do not have the option to modify them either.  I can't perform weight reduction, stiffening or engine mods.

 

So please pass on to Sony/PD that Aussies are being screwed again.  We pay the most for downloads and are always the last to get anything :-(  This latest, half-hearted fiasco is just one example.  We could start a whole thread on other examples BUT this would be pointless, let's just try an resolve this one issue at a time.

 

Cheers TT

 

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Nomembrane

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I can ensure you that just because we're not posting, does not mean we're not watching.

 ;)

Also that does not mean we are not passing information on.  If we are able to provide a resolution we will do so in a timely manner.  However, some issues are out of our control; and we do the best we can in those situations.

 

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YonNZL86

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Hey TT_92

There has already been a discussion regarding the GT academy being open to Australian residents:

http://community.eu.playstation.com/t5/Gran-Turismo/GT-Academy-Downloadable-game-Available-in-Austra...

As mentioned by our moderator Pretoria, in the thread I have linked to, the matter was escalated internally and with Polyphony .

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Than you guys for replying.  For the record I did see the thread and did follow the discussion but what I posted about is a different issue altogether.

 

The linked thread was discussing how GT Academy was *NOT* available in Australia.  My post was on, now that GT Academy *IS* available in Australia *HOW* do we get the cars to compete in it *IF* we had not already cheated and used a non-Australian account to download the original GT Academy.

 

So my original question still stands. "Now that Australians can have the GT Academy rounds how do we get the cars to compete?

 

Each round lasts for 1 week.  We are now at the end of the second race/week and there is still no way for me to obtain the cars to compete (besides borrowing from a friend that cheated originally).

 

My criticism still stands "What Tech Support?".  We are about to start round 3, how do I get the cars to compete?  Before I am advised that I don't have a problem and it's under control what about the fact that I was lucky to find a friend's one to borrow and I can't use it *IF* he is using it.  Also, I do not have the option to modify them either.  I can't perform weight reduction, stiffening or engine mods.

 

So please pass on to Sony/PD that Aussies are being screwed again.  We pay the most for downloads and are always the last to get anything :-(  This latest, half-hearted fiasco is just one example.  We could start a whole thread on other examples BUT this would be pointless, let's just try an resolve this one issue at a time.

 

Cheers TT

 

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sidawg2

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It baffles me why they made the events available to us when they knew that there's no way we could get the cars.

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This is the whole crux of the problem.

 

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You missed GT Academy. It is as simple as that.

 

They added the GTA 12 download to the Aus/NZ PSN Store, and you would have had to download it, and complete the events there to win the cars.

 

You did not do that, GTA 12 is now closed, so you can not get the cars for yourself. You will have to borrow them elsewhere.

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FYI:

 

Lion-Face wrote:
As I haven't seen it announced anywhere, I did another search for GT Academy on the PSStore today, and it allowed me to download it via my NZ PSN account. I wasn't going to bother as I didn't want to make a fake account for a 1 off download. I had tried it a couple of weeks back, and while the NZ store finds it via a search, it told me my region wasn't allowed the item, so I tried out of the blue again today and it downloaded just fine.

 

http://community.eu.playstation.com/t5/Gran-Turismo/GT-Academy-Downloadable-game-Available-in-Austra...

 

Posted 4th June, which if I recall was about 4 weeks before the event closed.

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Timmy pretty much hit the nail on the head. You missed out plain and simple. GTA 12 was in the OZ/ NZ store for over a month before it closed. It was listed under Gran Turismo so it wasnt hidden by any strech. Even better, Lion being the good sort that he is gave instructions on how to find it. 

 

Better luck next year..

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It's like this Flash,  this thread is on the lack of technical support and your comments here only go prove my point.

 

So after many, many Aussies post all over the net that they want to be in GTA why is only now  that it has come to light that it was "apparently" available?  Why wasn't it listed here as a news item or announced on news when the game loads?  Why were the 2 mods that replied to me unaware of this as well?  Or chose not to tell me about it?

 

Your post actually triggers more questions than it answers and only backs up my comments about Aussies being screwed over *again* and the lack of tech support we get  :-(

 

Finally, it has nothing to do with "luck" it is called having better communication and supporting your customer base.

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To be honest mate, the OP makes it look like you are upset that you missed out.

 

So if this is truly about the support here, then you wont get much luck. The staff here barely get support from PSN, let alone a developer of a game that has more interest in its big market areas.

 

All I can offer is to put the cars on share for you, for you to borrow for use in the events.

 

If thats not good enough, there isnt much more anyone can offer.

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timmy6321 wrote:

To be honest mate, the OP makes it look like you are upset that you missed out.

 

So if this is truly about the support here, then you wont get much luck. The staff here barely get support from PSN, let alone a developer of a game that has more interest in its big market areas.

 

All I can offer is to put the cars on share for you, for you to borrow for use in the events.

 

If thats not good enough, there isnt much more anyone can offer.



Although it was available on the PS Store, it is the exclusive right of the developer (in this case Polyphony Digital) to alter all or part of their services regardless of the region.

For further information regarding this particular issue please contact Polyphony directly:

Polyphony Digital Inc.
Tobu Toyosu Bldg 2F
1-10-19 Edagawa
Koto-ku
Tokyo, 135-0051

www.polyphony.co.jp

Unfortunately, there is no more support we can provide regarding this matter. Please contact Polyphony directly if you have any further questions

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Thanks for the reply yonNZL86, at least I know there are some people in officialdom reading this.

 

Would you please pass on the only really important issue here is the lack of communication. How hard would it have been to post "GTA is now available at the PS Store for Australians" under your news list when the game loads

 

Or to place the cars in the recommended list in the garage for Australian account holders?  Or other numerous work arounds like being able to buy the cars from the online dealership.

 

Being told that PD can do whatever it likes to whom it likes is a very poor customer relations response.

 

So please, bear in mind, better communication would go a long way to improving the game experience for customers and no doubt the "bottom line" for PD (and Sony for that matter).

 

Cheers TT

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Hey TT_92,

There are always moderators watching and reading most if not all posts in all of these sections. Sometimes answers are not available and only the creator of the game have the answers. In this situation there is a lot of moving parts. This competition was in conjunction with Nissan, the major prize was a contract of at least the opportunity to represent the Nissan, PlayStation, Polyphony, Gran Turismo family. With all these parts there could be many hurdles  that could not be overcome in the countries that were not included. It could even have to do with the country not allowing it. 

This event was available in 14 countries, Australia & New Zealand weren't the only ones to miss out. As much as this is a shame (I am a MASSIVE GT fan) it is also understandable that not every country will always be able to participate in these type of things. We get things that other countries don't as well.

Here are a few links from the Official PlayStation Blog leading up to the GT Academy that directly advise that we were not included in these events but it may of been possible to download it.

April 16th - The Country List

May 1st  -  The Structure

June 1st -  Announcement that it is available in "MOST" countries...

If you missed out on doing the GT:A events, I am sorry to hear that. If you have to borrow cars to do the events, be happy you are at least able to do them as some countries still may not be able to...

Hopefully this answers your question more.



Pretoria

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Hi Pretoria and thank you for taking the time to contribute to this thread. 

 

Everything that you (and the other mods) have said I do fully understand and and was fully aware of prior to my posts.

 

Let me reiterate the time line here that I am discussing.

 

Prior to Friday June 13 GTA events were being held in many countries and the only way an Australian could participate was to register an account in another country and download the software.  I chose not do this as I looked upon it as dishonest/cheating/inappropriate.  Further, everything I read made it clear Australia would not be eligible in the foreseeable future.

 

On Friday the 13th of June GTA round one appeared on my Australian PS3 in the New Online events.  There was no warning that this was coming or how to obtain the necessary cars.  It would seem obvious to me that *IF* PD put the event up and I am now allowed to access it I should be able to have the cars to do it with.

 

On the 14th I posted here "Australian GT Academy" and asked how do I get the cars.  BTW this was after I read numerous posts here and on other websites.

 

By Friday the 21st and the first round closing not one person (including moderators) would offer any help as to how to get the cars officially.  This result is what has prompted the discussion now.

 

The only point I am trying to make is that very little help has been forthcoming.  Quite simply, there has been a lack of communication between PD/Sony and the public.

 

I am not looking for apologies or excuses and I am certainly not trying to be abusive to anyone, I just want to get a point across to the manufacturers that there is a problem and it needs to be addressed and in a timely manner.

 

I do hope this clears up what point I am actually trying to get across.

 

Cheers TT

 

 

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TT_92 wrote:

Hi Pretoria and thank you for taking the time to contribute to this thread. 

 

Everything that you (and the other mods) have said I do fully understand and and was fully aware of prior to my posts.

 

Let me reiterate the time line here that I am discussing.

 

Prior to Friday June 13 GTA events were being held in many countries and the only way an Australian could participate was to register an account in another country and download the software.  I chose not do this as I looked upon it as dishonest/cheating/inappropriate.  Further, everything I read made it clear Australia would not be eligible in the foreseeable future.

 

On Friday the 13th of June GTA round one appeared on my Australian PS3 in the New Online events.  There was no warning that this was coming or how to obtain the necessary cars.  It would seem obvious to me that *IF* PD put the event up and I am now allowed to access it I should be able to have the cars to do it with.

 

On the 14th I posted here "Australian GT Academy" and asked how do I get the cars.  BTW this was after I read numerous posts here and on other websites.

 

By Friday the 21st and the first round closing not one person (including moderators) would offer any help as to how to get the cars officially.  This result is what has prompted the discussion now.

 

The only point I am trying to make is that very little help has been forthcoming.  Quite simply, there has been a lack of communication between PD/Sony and the public.

 

I am not looking for apologies or excuses and I am certainly not trying to be abusive to anyone, I just want to get a point across to the manufacturers that there is a problem and it needs to be addressed and in a timely manner.

 

I do hope this clears up what point I am actually trying to get across.

 

Cheers TT

 

 




I totally understand the point you are trying to make.

The reason not much info was forthcoming to you is cause there wasn't much info available to us. This competition wasn't for us and means the info wasn't really meant for us in the first place.

When the first round of GT:A seasonal event came out and each one since then, it has always been set as a blanket launch. If you are logged in on the PSN and you are playing GT5 no matter what country you are in, this would show up, available to that region or not.

It is kind of like Call of Duty in this way, when a new map pack comes out it says OUT NOW map pack blah blah, this is cause they use blanket announcements as well, it is out in America but not anywhere else. As the day goes on and the regions update their servers / store, it becomes available elsewhere. (That is the difference in this example though)

Hope this further helps your understanding of the situation.






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The other thing to mention here is that the mods have been completely transparent.

 

They didnt get any info from PD on this specific issue, so they had nothing to share and said as much.

 

They pointed out that the only real way to make a change in this regard is for the player base to contact PD directly.

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Timmy I do agree, the mods here have been as helpful as they can and have passed on the limited knowledge they have.

 

As far as contacting PD directly is concerned, why does PSN have this official forum then?  It is my understanding that official forums *ARE* the way for customers to make contact with the developers and for these same developers to monitor public opinion to help them develop an improved product.

 

Call of Duty has been mentioned here in passing.  When MW1 was released I (and about Million other users) had some horrific problems with the P2P operation of the game.  I did contact Infinity Ward's owner and Australian Distributor Activision and was informed by the wonderful switchboard operator that Tech support was only offered *IF* I paid A$5.00 for each problem!  That is as far as many customers got and all further complaints were ignored.  Please do not infer I am accusing PD of this abhorrent behaviour but it is my belief when these forums work it is a far better way than one individual's effort in writing a letter of complaint.

 

Also to justify my approach there was a time frame of 7 days imposed on working out a solution to my initial problem.  I should mention we are about to get the 4th GTA event and there is still no official word on what Australians are supposed to do.  Officially we have an event that we can enter but because we do not have the right vehicles we are barred from it.   The only way (as I found out) is to have a friend that *cheated the system* and the did the events with a false account from another country that is then prepared to lend you the cars.

 

This does raise the next point.  What about if there is a 3rd series of these events and it relies on winning cars from this event?  What happens then?

 

All I am asking for is some better communication from PD.  The perfect (read cheapest for PD) is put up a news article in their news section when the game loads.  This can be targeted at any market segment they want and just explain what we are to do.  That would also then appear at the front of this forum as well.

 

They don't even have to give away the cars for it.  Either change rules for Australians and allow them to use standard models already in the game or make the GTA cars available for sale in the Online dealership or even have them borrowable from the dealership.  There are a lot of workarounds available.

 

Cheers TT

 

 

 

 

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I understand your position. I didnt make a fake US account for GTA, I had one already for NCAA games, so I had a simple work around.

 

They have made the rules that you had to complete the challenges to earn the cars. This was for the simple aim of getting more people to attempt GTA, with the hope that it turms into a) sales or b) an amazing entrant that may be able to actually win the event and go on to race for the Academy.

 

These events are a reward for those that went to the trouble of the DL, and then were actually able to get the gold times (a 3 yr old could have)\\

 

The way I see it, is that PD have no intention of giving the cars away to people who did not attempt GTA.

 

i can see why this is an issue for you, as you took a morale high ground, but realistically this issue effects a minute number of global GT5 players.

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 Timmy6321 "I can see why this is an issue for you, as you took a morale high ground, but realistically this issue effects a minute number of global GT5 players." who happen to live in Australia :Stupid:

 

As I said, I have a work-arround and hopefully PD will read the comments here and something just may happen for next time (fingers crossed).

 

Cheers TT

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TT_92 wrote:

 Timmy6321 "I can see why this is an issue for you, as you took a morale high ground, but realistically this issue effects a minute number of global GT5 players." who happen to live in Australia :Stupid:

 

As I said, I have a work-arround and hopefully PD will read the comments here and something just may happen for next time (fingers crossed).

 

Cheers TT



We are going in circles.

 

Either you have an issue with PD, or you have an issue with this site.

 

I can tell you right now that PD do not visit these forums...... barely anyone does.

 

If you want to male a change in the game, contact PD. If you want to complain about them making changes, but dont want to contact them, continue. It wont make a difference unless you present it to PD as directed by the mods.

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