Heavy Rain

[saguran]

Hi all,

I bought the Heavy Rain Collector's edition from a local website here in South-Africa.  It's a UK version of the game and it works perfectly fine.  The only problem I have is with the voucher code.  Every time I try to redeem my CE content, it says "Voucher code my be wrong or have expired".  Something like that.  I double checked the coucher code more than once and it doesn't expire until 2012/12/31.

Does anybody know who I can contact with regards to this?  I've tried looking for a contact email for technical support but I haven't had any luck.

Any help will be appreciated.

Thanks

Francois

[hashegotabeard]

It may not work because it's a UK version of the game. It therefore maybe incompatible with your account. Does South Africa have it's own region's store? I'm aware some people can't get certian features depending on where in the world they live.

In my case if, for example, I may have bought a US version of Gran Turismo 5 because they have slightly different limited edition content; the game itself would play but none of the DLC would work because it was incompatible with the store. This is simply determined by your address you signed up with.

In regards to contacts there were customer support numbers dotted around the site but I don't know if this is useful to you're region. Perhaps try messaging one of the Community Team here at the forums to see if they can point you in the right direction.

Best of luck finding a solution.

[ashleymatto88]

same thing has happened to me.  Pal version - UK console .  Simply says i must have entered it wrong or it expired, neither of which are true, with no option to help at all  or for me to contact someone.  i cannot even find an appropriate email to write to for help :s . Should i take it back to the store and hope for a swap? Sweet game though.