Heavy Rain

[hakanasd21]

Why we pay 60 dolar , for fun or angry?. I have only one game price in feb., and I spend my 60 euro for heavy rain , result: I can't play my game. I watch TV or play old games. this is a bull**bleep**. I ask to Quanticdream: Why you didn't test your game before release date. It is not my problem. Fix it. we wait for new patch. ok but if the next patch can't fix this problems , what we will do. Iwhat will I do. I will brake my heavy rain disk, and put it trash. and I will never play again any Quantic dream games.

[StetsonKennedy]

Everyone post in this thread.  A developer has responded in it so we know they are watching this thread.  Just go post there and try to do something to help fix the problem.

http://community.eu.playstation.com/t5/Heavy-Rain/To-those-with-technical-issues-post-here-and-let-s...

[Kell_Brusaao]

I'm on hold with Sony right now asking them what they are doing to remedy this problem.

Apparently, the person I'm talking to has no idea what I'm talking about.  I'm not going to go fiddle with my brand new playstation.  It's not a hardware issue.  "I'd like to speak to your manager please." 

Holding for the manager.

The manager says has never heard of any issues with the game and is checking with some other department.

Holding to some pretty jazzy elevator music...

Has no one called in to complain yet?

Manager is back.

The manager is talking me in circles and won't do anything for me but give me a call back once they've heard of the problem.  He's getting a little aggravated.  I just want some answers and clearly he doesn't have any.

After arguing with him for 20 minutes, he can’t do anything for me.  I ask to speak to someone above him.  Apparently he's the boss.  "Are you the head of customer service for Sony of America?"

He's going to put me through to his superior in networking.

This guy is a little better but still useless. I explain to him that I feel irate for purchasing a product that lets me play for a few hours and then freezes and won't let me load my save game. 

"Is it a patchable issue or a corrupted save game?" - Me        He doesn't know. 

"If it's a game issue, once 'they've' been made aware of a problem the developer will probably patch it soon." - Network guy        I had already assumed this and it does nothing for me.

"If it's on the developer to fix the problem, then why is their faulty product being sold by Sony?" - Me                No answer. 

"I'd like my $60 back if the game doesn't work as specified." - Me

"Sony's not really responsible for that problem." - Network guy

"Oh so it's not Sony's problem?  So for the $60 I spent for a SONY computer entertainment game that is played on the SONY playstation 3 game that bugs out half way through and won't let me play it anymore isn't Sony's problem?" - Me

"This is the first I've heard of this issue.  Of the thirty million people playing this game, you're the only person I've heard about having this problem." - Network guy

"There are a ton of people posting about this issue online in the US and EU forums.  There are Sony representatives and devs stating that they have been made aware of these issues online.  I got this number from a post online.  I just want to know what you guys are doing to remedy this situation."  - Me

"The best I can do right now is call you back in a day or two when we know more about this." - Network guy

"So you're not going to give me my money back (which of course I understand is a mildly ludicrous thing to ask for) and you're not going to throw me some sort of PS3 voucher or restitution for my aggravation and wasted time (a little more plausible) and you're not even going to acknowledge that this is a serious and fairly widespread problem with your product?" (Awww c'mon Network guy…  Nothing.)

This entire process garners no information, fixes or restitution for me or anyone.  Eventually he informs me to hunt down this link:

http://www.us.playstation.com/Corporate/ContactUs

Where he assures me, my complaint will get to the right department.  Passing the buck...  to a website.  The kicker is that (aside from the automated e-mail/question form) the only contact number listed is the one I’ve just called.  Well done, Network guy.  Well done.

Don’t get me wrong, I love this game.  I think its innovative and great and if I wasn’t so deeply involved with the characters and story I could probably put it down for a couple of weeks and not care.  But that’s just not the case and dammit I’m upset and I have a right to be.  I just dealt with all of that MAG server nonsense a couple of weeks ago, but I digress.

If we let this stand we’re letting Sony know that it’s alright to release buggy unfinished products and not only will we put up with it, we’ll even pay for it.  It’s time to let them know, that it’s not right.  As loyal and (most importantly) paying customers, we deserve better.

I hope everyone reads my personal experience and is motivated to inundate the he!! out of Sony with phone calls (1-800-345-7669), e-mails and forum posts until these problems with Heavy Rain are fixed.  

Now, if you’ll excuse me, I’m going to go post this repetitively all over the internet.

Kell

[rbertalan74]

Unbelieveable

[ObsessedGeorge]

Way to go man! That's the spirit! I rented the game last night, and played it until the chapter where Shelby enters the Hassan store. So far so good! No problems so far, so i'm ordering it today from zavvi.com!!!

[rbertalan74]

I had no problem during in gameplay. I had a problem with the saved games. I'm over to Hassan's store. My following chapter name is RAT. Just I cannot load in

[rbertalan74]

I have found this one on the net:

Heavy Rain has been pouring onto PS3’s since its release Tuesday. It has been met with critical acclaim, with our own Editor-in-Chief, Anthony Severino calling the game a “deeply emotional and psychological thriller.” However, many users are reporting a freezing issue that prohibits them from continuing the phenomenal storyline. Some users are even reporting that the issue corrupts their game save. These complaints have piled up on the Official PlayStation Boards, and a Sony representative has a response that may help with the worry and issues.
 

A Senior Community Development Manager, going by Sam_Protagonist, posted the following temporary solution to the growing problems:

One word of advice we’ve had already is to avoid switching off your PlayStation while the game is in black screen as this may be affecting your save game. There have been a few reports of incidents where game saves have taken longer than would normally be expected – and with a black screen present it may leave the assumption that the game has crashed. In these circumstances we recommend you wait at least 5 minutes before rebooting – while it’s highly unlikely a save will take this long, it’s better to be safe than sorry.

While incidents of problems with the game are very low we’re working to ensure that everyone gets the Heavy Rain experience they expect. As soon as there is any further information we’ll update further.

Whether this actually works, is yet to be determined. Hopefully Quantic Dream can pump out a patch, so every user can enjoy the Heavy Rain experience.

[tacitassassin25]

the sounds is also cutting out along with these freezes

[Squishi87]

My game froze right after the load screen after "The Doc" with Madison.  When i went to reset my PS3 i was missing all but the first 4 trophies i got for the game, i had about 20 before the game froze  (US with PS3 Slim)

[Couroux]

I picked up my copy on the 24th. Everything loaded fine and had a few freezing problems, but nothing big. I go to load my game today on the chapter "The Origami Killer" and theres that black screen. I tried several different things and waited at least 10 minutes before turning it off and still nothing.