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14 Dec 2011
By domino911

domino911

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New magic 2012 deck packs broken

60 Replies 3,210 Views Created 14-12-2011

After purchasing the two new deck packs for mtg 2012, I instead recieved the foil conversions for the decks instead, i know i selected the right items because i thoroughly read the description first. Has anyone else had this problem and what should I do about it?

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BohKing

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Same here. Theres just foil conversion on the store. Nothing unlocks in game. Assume its a mistake.

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Check here apparently it's happend to everyone. I don't know whose fault it is, and it hasn't been fixed yet either as far as I know. I'm in the U.S. so we still can't even get them yet. 

 

 

http://community.wizards.com/go/thread/view/75842/28767631/Deck_pack_1_and_2_coming_to_european_PSN_...

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KlausKerner

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steam also had an issue with deck pack 2 but unlike psn it was resolved after ~1hour...

 

I'm so getting an xbox when the next generation of these consoles is coming out lol

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RogueTrooperNZ

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This has happen to me as well. Can anyone suggest a console company that has quality control and does not employ idiots?



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RabidWalker

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domino911 wrote:

After purchasing the two new deck packs for mtg 2012, I instead recieved the foil conversions for the decks instead, i know i selected the right items because i thoroughly read the description first. Has anyone else had this problem and what should I do about it?


Hi guys,

 

I have raised this with our store team to look into, I will update when I have more information.

 

Thanks

 

Rabid

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Doomshine

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The pleasant surprise of seeing both the decks pack up sure went away quickly when I saw what I actually got. The low ratings made me only buy the first one out of caution so I guess that's something.

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bakayoyo

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Why isn't the PSN store acting on this situation?

 

Instead of taking down the falsely advertised content they offer the full game as a Christmas offer so now even more people will be tempted to pay cash for something they won't get.

 

Come on guys get your act together.

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Pacman_Ownage

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That's why they were rated like 1.2 stars then...

 

 

 

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KlausKerner

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maintenance is over and guess what...

 

yay it's still *****ed up... you really want me to cancel the payment don't you?

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Tamel_Eidek

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I phoned the UK customer services today. He gave me a reference code and said I will be contacted soon with details on how to download the correct item. I asked "What about everyone else??" He said because it is a general issue everyone will be contacted eventually or they are welcome to phone also. Hope this helps.
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ShikoSumi

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Be careful!

There are new Downloads for Magic in "Playstation Store" online.

But the downloads are wrong too!

 

Now you can download "full deck" (you can use all cards from a deck), but not the deck itself!

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VORTEXUS

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Well i bought both packs TWICE now. First i got foile pack while buying the deck packs(Do not want foil on anything)
And today i saw they were back. Hurray! i said while i bought it again. And now it said full deck. Woohoo.

Started up the game, went to deck manager and guess what....
I'v given up now. Deleted the game again(tried reinstalling and patch it again) and i just want credit to my wallet again.
Not gonna bother to fuss with this anymore.
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DrDantez

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Sorry pple, but how many we must wait for having something that is due? I would pay for that XD

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sc00ts1979

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We really need account credits for this - (I'm part of the no I wouldn't pay for foil cards club :-/)

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Whether you want foils or not is beside the point, you still bought something that was labeled as something else. A refund would make the most sense.

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X-Ragnaroth-X

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any official news on this issue?

 

i stupidly bought both game pack 1 and 2 before realising on the download page that they were infact for the "foil conversions" and not the actual decks as advertised...

 

ive noteiced that the duels 2012 tab on the "new this week" section is now empty, so they have removed the falsely advertised tabs with the foil downloads..

 

i just hope all those who purchased these false items will have thier accounts credited back and the real content added to the store soon.

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http://community.wizards.com/go/thread/view/75842/28767631/Deck_pack_1_and_2_coming_to_european_PSN_...

 

Here is a good discussion on the situation, just copy and paste into your search bar. I am personally dissapointed in the time I wasted with customer service at Sony and the time in phone costs also, just for them to defer the problem to Wizards of the Coast. I paid money to the Sony Playstation Store, so surely they are the ones that need to rectify the issue.

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Doomshine

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Well, it's Monday, let's see what they have to say.
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domino911

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Have sony made any kind of response yet?

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This is the closest to an official response:

Posted on 16 December, 2011 at 3:35 pm by Andy Stewart


Hello Everybody

Sorry for the radio slience recently but I have been extremely busy. anyway…

**Magic the Gathering 2012 DLC UPDATE**

We do apologise for the issue that was caused with the discription matching the wrong content. However I have been informed that this is now fixed and available for purchase. I will be in contact again shortly with the process for anyone who bought the broken pack but I will have to wait till Monday for this once I hear from the account mananger.

I do apologies on behalf of SCEE for this error.
-------------------------------------
And after that:
-------------------------------------
Posted on 16 December, 2011 at 5:11 pm by Andy Stewart


Thanks for the info guys, looks like the infomation I have been given is wrong… So I have informed my contacts and waiting to hear back, I will keep you posted.
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