I did contsct my playstation support centre
As expected they informed me the code was already used
They then tranfered me back to VF. Which was actually quite good, becasue they transfered me to a VF australia line, rather than the indian call centre who are incompetant beyond belief.
The VF centre in tassie (i think) told me they'd help and would get back to me on monday. They however alos told me this was a Sony problem, and we had a nice frank discussion (again...) on why this was a VF problem.
bascially the transaction is with VF, in exchange for me giving them money I should recieve from them
1. data (which I can't use becasue the network doesn't work).
2. a working game code for the sony store (which they havn't provided).
The legal onus is on VF to fix this problem, but the fact that VF think this is a Sony problem and are directing people to call Sony both from the VF call centre and through thier online community blog is either mischevious and unethical or blindly incompetant and igorant of australian consumer law. Bascially the customer is being buried in process and beurorceacy with no outome.
Please see link to VF community thread on this subject below and the 70 odd posts of complaints to do with the wipeout 2047 VF offer
http://community.vodafone.com.au/t5/Prepaid/PS-VITA-Wipeout-2048/td-p/88693/highlight/true/page/7
What I am trying to tell Sony is that VF are hurting the value proposition of the PS Vita in AU, I would suggest that some frank conversation between Sony and VF executives happen quickly. My advice to Sony is also that you will have to micromanage VF if you want better outcomes. Alternativley, find a different business patner that can demostrate to the customer that they actually value having the business.
- and a quick check on www.vodafail.com will give you an idea of the how unusable the VF network is at the moment. and it is unusable.
