on 01-05-2012 07:17 PM
Okay, I have had my Vita for about five weeks now, it is the most amazing console I have ever owned, but I came home from school the other day to find out that the screen has cracked, everything is still visible but with a horrible massive crack running down the side. I don't know how this happened, HMV (the retailer where I bought it) do not offer repairs or replacements. I don't know where else to turn to, someone please help, it'd be extremely appreciated. Thanks
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on 01-05-2012 07:30 PM
01-05-2012 07:51 PM - edited 01-05-2012 07:53 PM
That would entirely depend on if you have any home insurance that might cover it. On its own, nope.
I hope to never have this problem as I had it happen on my PSP after owning it less than a week. Took me 6 months to get it fixed as I had to wait for them to start selling replacement screens on eBay.
Hopefully they will do the same for the Vita.
I would definitely recommend trying Sony though as I never got my PSP "as good as new" because opening it up broke the seal around the screen, so it got dust in and now its FULL of dust as the seal didn't work right once put back together.
on 01-05-2012 07:51 PM
Oh my god, that probably won't happen I hoped it'd be covered for something like accidental/unknown damage, so I'm screwed, but thanks anyways
If you contact Customer Support on the numbers found here, they may be able to offer you support.
A broken screen however is not usually covered, however it's worth a try. A PS3 replacement is £130 so I'd expect it to cost roughly the same.
Sorry, but most warranties don't include accidental damage.
on 06-05-2012 10:56 AM
on 15-07-2012 09:55 PM
if its not suffered an impact, could be temperature or maybe vibration.
have u left it in the sun and then its cooled down?
could be a design or manf defect but will be difficult to prove, all you can do is call sony and tell him has definately not been dropped or hit anything
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