on 07-03-2012 04:53 AM
Ok I bought my vita online and I got it two maybe three days after release. I've had no problems with it till now. I was playing it earlier today when all a sudden the screen turned black and unresponsive let it die or go to the low battery point were it just shuts down and then I plugged it up to charge and a little while later it turned on on its own with the screen still blacked out. No buttons work not the volume or even the ps button (which is blue and that's how I know its on.) I have no clue what happened and I wish I did. But as I said I was just playing it when the screen blacked out the sound went out but the ps button was still blue. What should I do?
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on 07-03-2012 05:43 AM
have you tried to hold down the "on" button for approx 30 seconds? My unit has frozen a couple times (the blue light continually flashes and nothing seems to work), but holding down the power on button for about 30 seconds works.
As to the wifi... try and restart the router - maybe a couple devices are using the same address and are clashing?
on 08-03-2012 06:40 AM
I reset the router twice before the current problem and now i tried the power button thing to but that doesnt even work im just gonna take it to get looked at in the morning i was gonna today but no time. im gonna see what i can do on my own for the night but any guess as to the problem helps and thanks for the idea lol i just panniced and didnt think of it lol
08-03-2012 06:50 AM - edited 08-03-2012 06:55 AM
If holding the power button for 20-30 seconds hasn't reset the PS Vita then you can try entering the safe mode.
Make sure the power cord is plugged in and hold the power button down for 30-60 seconds.
If you get the safe mode screen up try just restarting the system.
If that doesn't help give your local PlayStation support centre a call and we can troubleshoot the issue over the phone with you
Phone (Australia Support) : 1300 365 911
Phone (New Zealand Support) : 09 415 2447
on 08-03-2012 12:13 PM
on 09-03-2012 11:52 AM
Offline i thought, but if my wi-fi is still on, you're saying that could be the cause?
Thanks! that just may be the reason I'm thinking now. I'll make sure it's off when not in use & hopefully I see a difference.
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