VodaFONE are useless (please note it's phone with an F not ph).
I contacted their customer services because I was going hiking and I wanted to top up 3G again... after struggling on 22nd Feb for ages I finally, somehow, got it topped up.
About 3 weeks later, ran out of credit.
30-ish days after that, I wanted to top up again. Their useless website fails on my PC, on all my browsers, and on my Vita. It's awful. It says "this is not a valid Vodfone number" sometimes, othertimes there's no error message, it just errors.
So I contacted Vodafone telling them I could not top up the sim for my PS Vita on their website, here's my number, please check it.
Their response? Laughable. In fact, a total joke. The guy has NOT A CLUE what he is on about. Here's the response I got from them in an e-mail.
"Thank you for contacting to Vodafone Customer Services.
I do understand your concern and I sincerely apologize for all the inconvenience caused to you. We do send text to our customers stating that you have insufficient balance in your account, so kindly top up your account to keep your number active.
If you do not use your number for certain period of time it may fall into semi quarantine or quarantine state. Semi quarantine is a state when you don’t make any chargeable call or receive call for 90 days and when you actively don’t use your phone for more than 180 days then it falls to Quarantine.
However, if you still don’t use it after the quarantine state, then the number gets recycled and you will not be able to use it again. This means if you fail to use your phone within those 270 days then it gets permanently disconnected.
I trust this information will help you.
Regards,
Vijay Bajarani
Vodafone Customer Services"
Absolutely NONE of the above applies to me. It's not even been 60 days since PS Vita was released!
They are TOTALLY USELESS in my opinion. I may as well ditch the Voda card and get one from another operator. I try to give them my money and their site won't let me and their support fob me off with a total load of irrelevant nonsense.
Utterly, utterly useless. Why Sony partnered with them is beyond me. Their network, their website and their support is an absolute joke.
My mobile is on O2 and I get great support from them and network coverage is great - even on my hijing trip in the middle of nowhere, I was the only one who could make & receive calls. Sony, in future, speak to O2. Vodafone do not give a monkeys about you, or your customers, or their customers.
