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22 Feb 2012
By adge_uk

adge_uk

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C2-12383-7 error when trying to install Tales From Space?

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54 Replies 2,514 Views edited 22-02-2012

Anyone else unable to install 'Tales From Space' and getting a C2-12383-7 error?  I've tried 3 times and always get the same problem.  

 

I've even done it fresh off a reboot and that doesn't fix it.

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SuperFastZombie

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Hi guys,

 

Unfortunately there was an issue with the upload of Tales from Space: Mutant Blobs Attack to the PS Store.  To correct the issue we have removed the item and then re-uploaded it to the store and it is now working. 

 

In order for you to redownload the game we are refunding all users who downloaded the faulty version, you will then be able to return to the store and purchase the working game.

 

Once the refunds have been issued I will let you know here.

 

Any questions please ask,

 

SFZ

 

 

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MOVINGSHADOW_007
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Yes I have downloaded the game twice and get an error during installation. Sony ned to sort this ASAP!:Stupid:

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Vorlon

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Same problem here.

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SuperFastZombie

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Hi guys,

 

Unfortunately there was an issue with the upload of Tales from Space: Mutant Blobs Attack to the PS Store.  To correct the issue we have removed the item and then re-uploaded it to the store and it is now working. 

 

In order for you to redownload the game we are refunding all users who downloaded the faulty version, you will then be able to return to the store and purchase the working game.

 

Once the refunds have been issued I will let you know here.

 

Any questions please ask,

 

SFZ

 

 

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adge_uk

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Thanks for the update.

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xDeathAwaitsU

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im glad this has been looked into but is there something we must do to activate this refund or wil the system pick up the fact that i paid for the faulty version ?
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cncx83

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I came across the same problem, bought the game yesterday night

 

I tried to contact the EU customer service this morning, no dice,  they just told me to wait, then I sent an E-mail to EU customer service to hurry them up

 

really frustrating experience

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HighwayStarrr

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After reading this last night I purchased the game again through my Vita.
Just waiting for my refund of the first purchase now :)
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Hannay27

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Same problem here...when are the refunds happening?

 

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SuperFastZombie

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Hi guys, 

 

There is nothing to do your end for the refunds, they will be done automatically.  Unfortunately I do not have a time scale at present, I will update this thread once I have more info.

 

SFZ

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xDeathAwaitsU

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Thanks for the update SFZ
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Audioboxer

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If I buy this again now will I still be refunded for the botched version? Really want to play it and sitting around not knowing when I'll be refunded is frustrating :xCry:

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xDeathAwaitsU

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think id rather wait for a refund before paying a 2nd time i have escape plan to keep me busy untill then ;)
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I have also just bought this again as I couldn't wait any longer but I would appreciate it if they would actually contact us to let us know what is happening instead of us having to search for any kind of answer. I hope we all get our refunds soon and maybe even a little something extra as a good will gesture.
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Can we please have an update on this as its been 3 days now and I feel it's a common courtesy to keep us informed
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xDeathAwaitsU

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i spoke with customer service on this earlier today the guy said head office will be refunding us asap . he also said i should not go ahead and repurchase this game untill refunds had been issued =/ hope you guys who went ahead and got a 2nd copy get sorted out aswell
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BlueTigerCub

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Just got my vita this morning, I'd downloaded several games from PSN in advance of it arriving - super stardust, motorstorm and this.  All have transferred across to vita apart from Tales From Space!  This is so disappointing - shouldn't happen with a new release (product testing anyone?!) and should be an easy fix!  Grrrr!

 

I even tried downloading the file fresh on the vita to no avail - but I guess it's still downloading the 'rubbish' version.

 

Hopefully they will sort this out soon....

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MAp-MAp

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I'm having the same problem as described by everyone else. I'm guessing we won't hear anything until after the weekend now, which is rather sad as that's around the time I start doing that work thing again. 

 

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cncx83

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the American fellas were told to wait 1 week for the refund of <super stardust delta>, perfect

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MadMackemUK

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Yep happening to me too, shame i really want to play this but dont want to rebuy just incase they send a code instead of a refund.
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MadMackemUK

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So anyone got a refund yet? i aint.

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