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22 Feb 2012
By RabidWalker

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Issue with emailed Vita pre order discount codes (for 4 games selection)

154 Replies 3,940 Views Created 22-02-2012

We are aware that there is currently an issue with the vouchers which have been emailed to those who pre-ordered the Vita. The codes provide a discount to one of four titles: Little Deviants, Super Stardust Delta, Hustle Kings, and Escape Plan.

 

The email text will mention that the code is for a certain game, but when redeemed will unlock a different  game.

 

Our marketing team are currently looking into this.

 

The affected vouchers have been temporarily de-activated so no other customers will be able to redeem them at this time.

 

As soon as more information is available I will update the thread.

 

Rabid

 

 

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Hi guys,

 

We have received confirmation that beginning this evening, registered users will be sent a follow up email with an active voucher code to claim £5 on the game of your choice. Users who received a voucher code today, which they were unable to redeem, should wait to receive their follow up email and redeem the voucher code provided in order to receive their discount.

 

Users who did redeem their voucher code this morning and discovered that their discount did not apply to the title they had chosen will also receive the follow up email with a voucher code. These consumers should redeem this voucher code to obtain a discount applied to the title they originally chose.

 

Any queries let me know,

 

Rabid

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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Hmm, what about me? :-)

 

I pre-orderen my Ps Vita in a game store in Denmark, togehter with the "ear-phones" there is a ticket with "Playstaion VIta-preorder code", it is written that I am suppose to enter this code at www.psvitafirst.com but I can not see where to enter the code?

 

(I already do have a PS3 account, that is the one I am using)

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I've been waiting a day for my code to be sent, but nothing at all:( I redeemed it on the PSVITAFIRST site, selected Super Stardust and was told to check my inbox. 

I hope this will be sorted by the morning. Very very sloppy, especially after the PSN hack last summer (I still have not reactivated my credit card info on PSN thanks to that fiasco. Confidence is everything. 

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I know what you mean, I also did have to get a new Visa Card, because of the hack last year. Now I do not want to put in my mew credit card details because I do not feel safe with playstaion network yet.

 

And I guess that this does not make it better? The advertise with the Preorder code, that you can get 5 Eruo discount on a game, "Frobisher says" and also PS VIta items and Avatar - but how can you get that if you are not told where on www.psvitafirst.com you have to enter the code???

 

I wonder why they are not more professionel about this?

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james_h_is_bak

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I'm the same its annoying me because I really want escape plan. I put this code in 12 hours ago I'm still waiting for the email with the psn codes. Any idea why its taking so long?

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Jut1233456 wrote:

I've been waiting a day for my code to be sent, but nothing at all:( I redeemed it on the PSVITAFIRST site, selected Super Stardust and was told to check my inbox. 

I hope this will be sorted by the morning. Very very sloppy, especially after the PSN hack last summer (I still have not reactivated my credit card info on PSN thanks to that fiasco. Confidence is everything. 


 

Or as Gok would say - "It's all about the confidence" ;)

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Minche73

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where at www.psvitafirst.conm do you enter the code? I am not asked for it, it already do have a PS3 login, so I have not registered today, I just login with my PS3 account, and ehh - where am I suppose to enter the PRE-ORDER-CODE???

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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I used my code this morning when I went to get my Vita, still no email for my discount code for Escape plan, let alone being sent a "wrong" code.

Since Game didn't stock the ONE game I want, I'm stuck using my Vita for Facebook!

Hope this gets sorted soon, I want to play Escape Plan.

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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New code received for the discount on escape plan, but its only deducted £3.50 instead of £5 :-s

Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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SupaNoodles wrote:

New code received for the discount on escape plan, but its only deducted £3.50 instead of £5 :-s


+1

 

 

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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sony doing the best they can to take our money eh...

 

well no it just seems like they don't know how to launch a inernet based store anyone remember the original playstation store :O

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Little deviants full game 19.99 - 16.99. not relley £5 off...more like £3...

Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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thanks alot for the guide, now I have entered my email adress at www.psvitafirst.com and now I am waiting for the activation email just like all ya other......

 

Too bad the Sony does not handle this more proffessional, they will NEVER beet Nintendo and the other this way - because what does it matter to sell a cool Playing machine if they do not support the owners?

 

I am glad that I did buy 3 different games, because I am not at Facebook, so I would be stuck with the poor camere it has

 

I also wonder why Sony never did give a fair discount to all the customer (including me) that had a PS3 that  suddenly suffered "the yellow light of death" or when the customer (including me) had to pay the bank for a new credit card? What is a few weeks as "Playstation Plus Customer worth"? Why not give 1-5 free game for ever or something like that instead?

 

..ooOO(just wondering) 

 

 

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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Wait a minute, in the instructions it says:

 

[Note: Prior to redemption of the voucher code the game title will display at full price]

 

Now obviosuly we have all entered the code but has anyone tried going a step further with purchasing the game to see if the final ammount comes in at the right price?

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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i'm still waiting fo my codes

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I took one for the team and tried it to see if it came out right. Nope, I got charged £6.50.
Definitely didn't take £5 off the price.
I imagine this means I am out of luck and will be paying the extra, but Sony really need to sort this out so everybody else gets it at the correct price. I'm not normally one to complain, but having codes that don't work and then giving out codes that don't even offer the discount we were supposed to get is taking the michael.

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Obviously we need to let Sony know about this has anyone done that? I've contacted @RabidWalker on Twitter.

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MacronX wrote:

Obviously we need to let Sony know about this has anyone done that? I've contacted @RabidWalker on Twitter.


I sent Rabid a tweet to, so I'm sure he'll know tomorrow morning if he doesn't check the forum. I'm sure he'll update us tomorrow. He's probably away playing his Vita tonight. No Escape plan for me tonight. I'll wait to see what Sony's next plan is.

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

[ Edited ]
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I just finished download my selected discounted title(Escape Plan),my discount worked straight away.I paid €7.99 for it.:Thumbs:

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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I have also noticed they have given us another "Frobisher Says" voucher code (wich was on the same email as the discount codes) my frobisher says voucher code from the first email worked ? Do i need to enter the new one or what ? Did anyone else notice this also ? . Hope @RabidWalker can ask/find out if we need to re-enter this code again (as both codes are CLEARLY different for Frobisher Says.) The other codes for the £5 discount obviously need to be different (as that obviously didnt work) , but the frobisher says code worked fine first.  Can @RabidWalker give info on what we should do.

 

Also i have noticed that since @RabidWalker stated that they had a solution , my PSN Store on PSVita went to "Undergoing Maintenance" did anyone notice this ? It seems to be when either entering a redeem code or clicking on PSVita games and going to buy a game. Just a heads up.

 

 

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still waiting for an email :) got the verification email, but not one email with the discount codes and fro bisher...

 

still, i could be bothered but i'm really not :) reality fighters to play!

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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this is unbeliavable. I thought it was a £5 !!!! discount not a £3.50 discount so now i'm 35p short and have to buy a £5 voucher

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