New messages in the last hour
Get a response within minutes
92% percent of messages responded to
We are aware that there is currently an issue with the vouchers which have been emailed to those who pre-ordered the Vita. The codes provide a discount to one of four titles: Little Deviants, Super Stardust Delta, Hustle Kings, and Escape Plan.
The email text will mention that the code is for a certain game, but when redeemed will unlock a different game.
Our marketing team are currently looking into this.
The affected vouchers have been temporarily de-activated so no other customers will be able to redeem them at this time.
As soon as more information is available I will update the thread.
Solved! Go to solution
We have received confirmation that beginning this evening, registered users will be sent a follow up email with an active voucher code to claim £5 on the game of your choice. Users who received a voucher code today, which they were unable to redeem, should wait to receive their follow up email and redeem the voucher code provided in order to receive their discount.
Users who did redeem their voucher code this morning and discovered that their discount did not apply to the title they had chosen will also receive the follow up email with a voucher code. These consumers should redeem this voucher code to obtain a discount applied to the title they originally chose.
Any queries let me know,
Got e-mail with excuses and new codes yesterday. All's well now.
Still won't let me select the game and gives me an error 500 when trying to submit.
Got my code for the useless Home crap today, waiting for my discount code...
i saw in services there it was as a voucher ccant use it cant download it nothing wth super star dust delta were are u
I suggest to all users to be patient, theres little point in purchasing the games with incorrect discounts, as we should be getting our full discounts and that will be sorted out soon. Also those who have yet to receive emails containing promised codes will eventually, they cannot and will not forget to.
I, too, have only received the code for the avatar items, and am yet waiting for the discount code and the code for Frobisher Says. Any ideas of when these are forthcoming?
Looks Like I'm not the only one dissapointed,not even slightly comforting, great work SONY first my AR code didnt work now the pre-order code, never had probs with other companies DL codes, looks like sony only care about japanese customers
I finally received mine 2 days ago but my partner only JUST got the codes for the Avatar crap but still no Email for the discount or Frobisher. Sony need to pull their finger out.
Hi everyone Im new here on these forums and sorry to hear your codes for discounts and stuff haven't arrived mine haven' arrived either... I did however get the avatar and home stuff.
btw I hope everyone gets their codes
Aye still waiting myself, got my home items (can't use them on Vita) and my avatar code (can't redeem on Vita) but as of yet I've not had my £5 discount on Escape Plan or Frobisher says.
I really did want to sink my teeth into Escape Plan but unfortunately I can't buy it as that would mean I'd lose the £5 discount tied to that game.
Still, I am enjoying the Vita.
Still not got my £5 discount after 5 days
Website ©2016 Sony Interactive Entertainment Europe Limited. All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. More info