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22 Feb 2012
By RabidWalker

RabidWalker

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Issue with emailed Vita pre order discount codes (for 4 games selection)

154 Replies 3,930 Views Created 22-02-2012

We are aware that there is currently an issue with the vouchers which have been emailed to those who pre-ordered the Vita. The codes provide a discount to one of four titles: Little Deviants, Super Stardust Delta, Hustle Kings, and Escape Plan.

 

The email text will mention that the code is for a certain game, but when redeemed will unlock a different  game.

 

Our marketing team are currently looking into this.

 

The affected vouchers have been temporarily de-activated so no other customers will be able to redeem them at this time.

 

As soon as more information is available I will update the thread.

 

Rabid

 

 

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RabidWalker

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Hi guys,

 

We have received confirmation that beginning this evening, registered users will be sent a follow up email with an active voucher code to claim £5 on the game of your choice. Users who received a voucher code today, which they were unable to redeem, should wait to receive their follow up email and redeem the voucher code provided in order to receive their discount.

 

Users who did redeem their voucher code this morning and discovered that their discount did not apply to the title they had chosen will also receive the follow up email with a voucher code. These consumers should redeem this voucher code to obtain a discount applied to the title they originally chose.

 

Any queries let me know,

 

Rabid

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

[ Edited ]


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spacysam

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Hey I have a strange one for you....... Got my codes for Frobisher & Escape Plan - but when I put the in only Frobisher downloaded.... When I look in my downloads list only Frobisher is there, but if I look in transaction management they are both there! I tried putting in the code again, but it doesn't like it Any ideas on what I can do?
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Vorlon

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Got e-mail with excuses and new codes yesterday. All's well now.

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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Still won't let me select the game and gives me an error 500 when trying to submit.

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Got my code for the useless Home crap today, waiting for my discount code...

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sasher2007

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i saw in services there it was as a voucher ccant use it cant download it nothing wth super star dust delta were are u

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

[ Edited ]
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COOLBEN2000

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I suggest to all users to be patient, theres little point in purchasing the games with incorrect discounts, as we should be getting our full discounts and that will be sorted out soon. Also those who have yet to receive emails containing promised codes will eventually, they cannot and will not forget to.

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I still have not got my discount but I was sent the avatar and playstation home items..
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I, too, have only received the code for the avatar items, and am yet waiting for the discount code and the code for Frobisher Says. Any ideas of when these are forthcoming?

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LosingIs4Noobs

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Im in the same boat, I have my home items etc but I still need the code for frobisher says and the £5 off. I've waited the 72 hours so please could someone tell me when I will get the discount code
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Looks Like I'm not the only one dissapointed,not even slightly comforting, great work SONY first my AR code didnt work now the pre-order code, never had probs with other companies DL codes, looks like sony only care about japanese customers

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ZombieMeow

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I finally received mine 2 days ago but my partner only JUST got the codes for the Avatar crap but still no Email for the discount or Frobisher. Sony need to pull their finger out.

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Hi everyone Im new here on these forums and sorry to hear your codes for discounts and stuff haven't arrived mine haven' arrived either... I did however get the avatar and home stuff.

 

btw I hope everyone gets their codes

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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Hi guys, anyone still waiting for the £5 discount code, well over 72 hours still no code. This is pathetic I want escape plan but can't buy it yet! Anyone emailed or rang them yet??
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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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TheWeeSteev

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Aye still waiting myself, got my home items (can't use them on Vita) and my avatar code (can't redeem on Vita) but as of yet I've not had my £5 discount on Escape Plan or Frobisher says.

 

I really did want to sink my teeth into Escape Plan but unfortunately I can't buy it as that would mean I'd lose the £5 discount tied to that game.

 

Still, I am enjoying the Vita.

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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Cheemu

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Ring Sony services (0844 736 0595) & tell them it's been over 72 hours,they will take ur number and forward ur face. I rang them ysterday so still waiting,I call them everyday bcuz thy take the *****
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Still not got my £5 discount after 5 days

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DARKsyphon

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Finally got my £5 code after 5 days, hopefully it will work. Good luck everyone else!! Strange how soon after I complain on this forum I get the mail, coincidence....
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Cheemu

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I rang Sony services,they will jus say it will be resolved soon as usual,get a reference number for ur case so they can forward it to playstation network services :)
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Ring Sony services

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Just got home from work, tried my hustle kings code And it hasn't worked, the Frobisher app is downloading fine though, any help?
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DARKsyphon

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Are you sure it hasn't worked?, go to hustle kings on the store and see if it's £5 cheaper. It doesn't look like its done much after you put the code in but it has changed the price, worked for me and escape plan today
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