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22 Feb 2012
By RabidWalker

RabidWalker

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Issue with emailed Vita pre order discount codes (for 4 games selection)

154 Replies 3,926 Views Created 22-02-2012

We are aware that there is currently an issue with the vouchers which have been emailed to those who pre-ordered the Vita. The codes provide a discount to one of four titles: Little Deviants, Super Stardust Delta, Hustle Kings, and Escape Plan.

 

The email text will mention that the code is for a certain game, but when redeemed will unlock a different  game.

 

Our marketing team are currently looking into this.

 

The affected vouchers have been temporarily de-activated so no other customers will be able to redeem them at this time.

 

As soon as more information is available I will update the thread.

 

Rabid

 

 

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Hi guys,

 

We have received confirmation that beginning this evening, registered users will be sent a follow up email with an active voucher code to claim £5 on the game of your choice. Users who received a voucher code today, which they were unable to redeem, should wait to receive their follow up email and redeem the voucher code provided in order to receive their discount.

 

Users who did redeem their voucher code this morning and discovered that their discount did not apply to the title they had chosen will also receive the follow up email with a voucher code. These consumers should redeem this voucher code to obtain a discount applied to the title they originally chose.

 

Any queries let me know,

 

Rabid

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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DAVEGADGETBOY

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I have now recieved 2 redeem codes for super stardust delta and neither of them have worked, sort this out
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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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MacronX

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I just got my replacement voucher code! Will be trying it shortly.

 

Many thanks to Sony for sorting this so promptly!

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MacronX

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Spoke too soon.

 

Entered my code, it looked like nothing happened but then I saw the price of Little Deviants (my chosen game) has gone down to £16.99.

 

That's £3.00 not £5.00

 

For god's sake Sony come on, Please get your act together now!

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http://community.eu.playstation.com/t5/PS-Vita-General-Discussion/Guide-to-Obtaining-the-PS-Vita-Pre... - this should explain how to do the ps vita pre order code stuff. (also my gf redeemed her code last friday and is still waiting for her codes to turn up. so for most of u ure not the only 1s waiting for the pre order stuff)
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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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superstardj11

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Hi there. I got my second code for money off escape plan. I entered the code and said all was ok and accepted but ive jusy realised ive still been charged the full price. What shall i do?
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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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i just got my discount code and Frobisher Says! code, escape plan was right price at £4.99 also have a spare Frobisher Says! code if anyone needs one?
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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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doomsday619

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I will take it off your hands if its still on the go?

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Yes please if you still have it :).
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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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pm'd u doomsday619
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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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DomJT

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i entered my voucher pre order code and just never recieved any form of e mail response i have no idea where to start with resolving this problem

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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I did enter the code to get the T-shirt, Sunglasses etc.

 

In the Shop under the "Services List" I can now find a  "Playstation Home - SCEE Marketing", when I push it I can see the following:

 

PS Vita Trainers (Female)

PS Vita Trainers (male)

PS Vita Bag (Female)

PS Vita Bag (male)

PS Vita Headphones (Female)

PS Vita Headphones (male)

PS Vita Tshirt (Female)

PS Vita Tshirt (male)

PS Vita Sunglasses (Female)

PS Vita Sunglasses (male)

PS Vita Preorder Tshirt (Female)

PS Vita Preorder Tshirt (male)

 

WHAT DOES ALL THIS MEAN? Will I get all this for free or???

 

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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These are items for your Playstation Home character. Yes they are free, and you should be expecting more emails containing further pre-order codes.

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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mxk1000

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Anyone know when these replacement codes are being sent out. I got an email on Friday from support saying soon, but how soon is soon?

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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I got all the codes EXCEPT the game discount one. Hoping it gets sent soon.

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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Hey, 

 

Should I still be waiting patiently for my codes or do I need to contact someone. Have platinumed Motorstorm:RC so desperate to get started on escape plan!

 

Cheers for any advice

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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Hi guys,

 

If you are waiting over 3 days for content after entering your codes, or you are having problems with the code itself then you will have to contact your local PlayStation Support for further assistance.

 

They will be able to investigate what is going wrong and provide a solution for you.

 

SFZ

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)



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i have only just acctivated my code , months after i recieved my vita , i redeemed my code and choose esacpe plan , i have yet to recieve my discount code , are you able to help me out ?

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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RabidWalker

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Mr_Milner wrote:

i have only just acctivated my code , months after i recieved my vita , i redeemed my code and choose esacpe plan , i have yet to recieve my discount code , are you able to help me out ?


Hi Mr_Milner,

 

How long has it been since you redeemed the voucher codes?

 

Rabid

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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)



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Is there any idea when we will be getting the new £5 code as well I and to get escape plan but my codes says its not valid :( sucks a little
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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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anything to report yet
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Re: Issue with emailed Vita pre order discount codes (for 4 games selection)

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so how do we manage to get sent another email cos i havnt even had one yet!!

come on want me lttle deviants.

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