Hi there. Sarah here
I had same problem today. It's all fixed now, by same method (although through different website, sorry) . Anyway, my comment is, it's simple really, innit?, so why wouldn't Sony put it in IN-BOX instructions, in BIG letters?? I understand how EVERYONE with a Vita/console must use online, but surely, for something that simple, (hold the button to reset), a PAPER instruction leaftlet is much simpler/easier to search than something the size of Google. including signing into laptop etc. I was unnecessarily distressed by this today.
What does everyone else think. I look forward to hearing
I also have a blank screen which is frozen. I held down the on/off button for 20 seconds then asked the system to restart and pressed x button. The logo comes on followed by Sony and then it goes blank again. Total black screen with the play station button blue. Please help me.