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27 Feb 2012
By MacronX

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A different kind of problem with my Vita screen :(

38 Replies 2,868 Views Created 27-02-2012
27 Feb 2012
By MacronX

Hopefully you can see if you look towards the bottom right of my Vita screen there is basically what looks like a fingerprint or smudge under the screen and it makes the whole area look lighter. This is not the normal mura effect that everyone is reporting. It is not visible on a black screen, only when there is colour, it is most visible on grey or dark blue.

 

Really annoyed as I bought a PSP at launch and had to exchange it 4 times to get one without dead pixels. And now this, trypical really.

 

Anyone else seen anything similar or have any suggestions for what to do. It really bugs me because it is visible in games and very visible on movies especially.

 

 

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r4g3rk1d

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Post a video maybe? If i was in your shoes i would return it not find a sultion but return it, the ps vita has bearly been out so this things shouldnt happen unless you dropped it on the floor. But i would return it.

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MacronX

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It definitley hasn't been dropped. It was delivered to my office and basically hasn't even left my desk yet! I don't really see the need of posting a video. It's frustrating, I've emailed the online retailer I got it from but I might let Sony know or something.

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Described the problem to my retailer who is happy to swap it for a replacement or refund. I just hope the new one works perfectly!

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Which retailer did you brought It from? I'm glad you getting a replacement.

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Shopto. Their customer service is always fantastic so I'm glad I got my Vita from them now. To be fair it is clearly faulty though. I'm annoyed at Sony since this is the 5th faulty handheld I've bought from them now lol.

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I get my games from shopto and they never let me down one bit. The customer service Is great If I have any problems. I hope you enjoyed your replacement ps vita when It comes and hopefully should have no more problems with your vita.

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Cpt_Flash_Heart

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Actually it is mura..  It is the same problem with the display.  The safety manual also states some areas will be affected by dark or lighter patches and pretends it's a normal thing.  I hate the black lines and ***** on mine, I'm also contemplating an exchange..

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I see what you mean, I did some further research on the term mura and you're quite right. It's almost like when you press your finger on a TFT monitor screen and it goes light, as if there is some uneven pressure on the screen. According to what I've read this would still count.

 

I hate how they try to claim that dead pixels and things like this are not a fault. Clearly it's not meant to be like that, other units are not like that and it spoils my enjoyment of the product, especially given the price of it!

 

Sony should be much more careful with their quality control.

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Yup, it's hideous and ugly.  I just turned my brightness up to full and I can still see it on a lot of the textures IN GAME on Uncharted.

 

Just formatted the system and I'm taking it back tomorrow.

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Well I get my replacement tomorrow and I shall be posting the results here as soon as it arrives, good or bad lol. I really hope I get a good screen this time. Please let me know how your second one is too.

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I couldn't get a replacement. They sold out! Got to wait for a new delivery :-(
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Whaat?? That's terrible. Retailers should have some stock aside for exchanges of a product like this!

 

My replacement just arrived and is sitting boxed up on my floor. I'm going to make coffee and then I'm going to carefully open it and set it all up and compare it to the old screen.

 

Will post results here shortly. Wish me lukck!!

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I can't wait for the results of your replacement MacronX.
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Yeah fingers crossed. I'm having to set mine up from scratch
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Wel...... (seriously touches wood) ..... so far so good.

 

Screen looks perfect and everything seems okay. Just doing a restore from the backup of my old one now. 

 

Does anyone know the web address for the Sony site where you can activate and deactivate consoles?

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lol now content manager will not work and will not restore. Says it can't find my computer lol

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I might take a hammer to this f*****g machine instead.

 

Why can't Sony make anything that works?

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First of all activation is done on the system. Hopefully you deactivated your last vita before returning it. Go to settings>playstation network>activation. Sign in with your password etc then change game and video to activated. Then try a system restore. To be honest just stick your memory card in from before and re do the intro setup. Everything will be there as before :)
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Also perform a system update on the vita before trying to restore as this will most likely remedy the issue.

Playing my vita now and the screen seems perfect. Damn daylight making the lines go away. I do think you will have dark patches but you won't notice a small quantity of them until you play in the dark (if you ever do lol).
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There is a website for doing it too I was on it the other day I just can't find it lol.

 

Done the updates and everything else. Basically content manager for the Mac crashes as soon as you try and restore any files. It's broken like everything else!

 

Now I'm trying to copy the restore files to a windows PC to see if it will restore from there.

 

As usual Sony making the whole experience as miserable, hard and expensive as possible.

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