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15 Feb 2012
By Oxymoron28

Oxymoron28

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Can't redeem my voucher code?

[ Edited ]
118 Replies 6,522 Views edited 16-02-2012

So I got the pre-order back with the code, input the code and got the email with all the PlayStation home goodies an shiz.

 

But I've just got the email saying i can now redeem my £5 discount on a vita game, but it won't accept my code? What am I doing wrong here?

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SuperFastZombie

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Ok guys this has now been sorted!

 

You will all be receiving new e-mails tomorrow afternoon with a working link which will allow you to choose your discounted game.

 

For those of you who used the work around your selections should still be valid.  I am waiting on conformation on this and will update you if this is not the case.

 

SFZ

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02
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Archonik

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Came here to post the exact same thing. Any info on what's going on with that? My code worked fine for the Home Pre-order bonuses but now it just won't work. :(

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RotorHed

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Vita games not released yet? Or, because it's a preorder code rather than full purchase it won't activate until you've actually got the Vita (that's to say you'll need to enter the code through the Vita store).

Rotor.
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Oxymoron28

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The way it's describe is, you redeem the voucher code, then select the game you want. Then sometime after the 21st they send you another email with another voucher code in it for £5 off the game you chose.

 

But I can't do the first step yet.

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Archonik

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This is the e-mail I have received.

 

http://screencast.com/t/bt4nAA3NL

 

It clearly states I'm supposed to click the link and choose a game. Well, it won't let me. It asks for the preorder code from the box but doesn't accept it.

 

"There was an error with the pre-order code." it claims.

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cal_uk-kun

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That is the exact same issue I'm having. I click on the select game link/button and then the pre-order code throws up the error
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BlackKnightJP

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Archonik wrote:

This is the e-mail I have received.

 

http://screencast.com/t/bt4nAA3NL

 

It clearly states I'm supposed to click the link and choose a game. Well, it won't let me. It asks for the preorder code from the box but doesn't accept it.

 

"There was an error with the pre-order code." it claims.


Yes that's the same email I got although as I mentioned I had already signed in a few days back and gone through the selection process. Hopefully it won't mess things up.
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Re: Can't redeem my voucher code?

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Goonboy

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You need to go all the way back and find the original email which asked you to confirm your email address (back when you entered the preorder pack code), click that link again and it takes you to the game selection page.

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Gambe1984

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Goonboy wrote:

You need to go all the way back and find the original email which asked you to confirm your email address (back when you entered the preorder pack code), click that link again and it takes you to the game selection page.



What if we dont have it? Ive used my verify email address link but thats not working either

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Farrmark

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That worked, but what about people who delete old emails?

 

Still poor from Sony :manfrustrated:

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cal_uk-kun

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Yup the furthest back my emails go is to the Welcome to Inside Vita one which is one I got just after the email verification one I think! >.<

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Re: Can't redeem my voucher code?

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02
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CassidyUK

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I'm having the same problem. Keeps asking me to type in the preorder code again. No sign of any screen where I get to choose a game. What is going on?

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ocelot07

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Maybe the links they sent us have not went live just yet? I will try again later on or tomorrow.

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ScorchedF

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I also got the same email asking me to choose a game, just asks for my code and doesn't accept it. I also deleted my email with the verification link. Hopefully they sort it out soon, don't know why you can't just simply sign into your account and choose a gamewithout all this link nonsense.
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kakis_gr

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Same here... maybe it's after 21/2
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adge_uk

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Goonboy wrote:

You need to go all the way back and find the original email which asked you to confirm your email address (back when you entered the preorder pack code), click that link again and it takes you to the game selection page.


 

This worked for me too.  But the process is clearly broken.  It astounds me how these simple things that so many other companies do, seem to be impossible for Sony - it just looks like poor customer service to the people who've pre-ordered the console.

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bravo9zero

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Goonboy wrote:

You need to go all the way back and find the original email which asked you to confirm your email address (back when you entered the preorder pack code), click that link again and it takes you to the game selection page.



Just did this and it worked, thank you mate!

Selected Super Stardust Delta.

 

Follow this mans advice

 

Werid how the email they give doesn't work..

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lhutton93

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Goonboy wrote:

You need to go all the way back and find the original email which asked you to confirm your email address (back when you entered the preorder pack code), click that link again and it takes you to the game selection page.



Awesome! That worked for me! Thanks :)

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nukester

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i no longer have my original email, checked lots of times but i don't remember deleting it and when i click on select a game it just takes me to enter pre-order code page and won't accept my code

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Cheers Goonboy - worked a treat.

 

In addition before i saw this i called Sony Customer services.  They didnt have a clue about this or anything Vita related.

 

Wish I had checked here first!!!  Thanks again bud

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ZOMBIE-REAPA

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Thanks you. I went on the 1st email I got of them and it worked. It says well come back then it let me pick the game I wonted £5 off. Thanks man!
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