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17 Feb 2009
Beta Tester
Playstation Staff

Continuous Play FAQ

[ Edited ]
524 Replies 17,344 Views edited 17-02-2009

Hey Folks -

 

There's alot of questions flying around about Continuous Play right now, so we grabbed this FAQ for you. Check it out.

 

Please note, this is only applicable to UK customers.

 

 

What is Continuous Play™


Continuous Play is a
Plan to protect you should your entertainment system develop a fault
after the manufacturers warranty or becomes damaged by accident.


How does Continuous Play™ work?

Should your entertainment system develop a problem, or becomes damaged, we’ll send you a replacement.


How much does it cost?

Continuous Play offers a low cost monthly pay solution to guarantee

peace of mind. Use our secure online quote facility to find out how
much the monthly fee would be.


What do I do if I have a problem?

Simply call us and we’ll arrange for a courier to come and collect the unit and leave you with a remanufactured replacement.

What if the manufacturers guarantee has already expired?

You can apply for Continuous Play at any time, even after the manufacturers guarantee has expired.

If I have a problem, how long does it take to get a replacement?

Usually the replacement will be with you in 2 working days.

Can I get my own replacement?

The Plan doesn’t cover the cost of you organising a replacement

yourself, you must call us so that we can source the replacement via
our approved supplier.


Will I have to pay more if I need more than one replacement?

No. The monthly fee protects you against as many replacements as you’ll need.

How long does the Plan last?

The Plan remains in place for as long as you need it.

What do I do if I want to cancel the Plan?

If you change your mind within 7 days of applying you can simply let us

know by phone, post or email and we will cancel the Plan for you.


If you want to cancel the Plan at any other time just give us 14 days
notice and cancel your Direct Debit with your bank.



What do I do if I have a question not covered in this section?

Feel free to give us a call on 08702 40 33 40. Alternatively, you can find the Continuous Play Terms & Conditions here.

 

Message Edited by MusterBuster on 17-02-2009 04:05 PM
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Message 1 of 525 (17,344 Views)
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Re: Continuous Play FAQ

Typical Copy & Paste response?
Killzone Liberation Signature
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Re: Continuous Play FAQ


KingsofOmega wrote:
Typical Copy & Paste response?

It would be if you PM'd me about this, yes :smileyhappy:

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Re: Continuous Play FAQ


MusterBuster wrote:

Hey Folks -

 

There's alot of questions flying around about Continuous Play right now, so we grabbed this FAQ for you. Check it out.

 

Please note, this is only applicable to UK customers.

 

 

What is Continuous Play™


Continuous Play is a
Plan to protect you should your entertainment system develop a fault
after the manufacturers warranty or becomes damaged by accident.


How does Continuous Play™ work?

Should your entertainment system develop a problem, or becomes damaged, we’ll send you a replacement.


How much does it cost?Continuous Play offers a low cost monthly pay solution to guarantee

peace of mind. Use our secure online quote facility to find out how
much the monthly fee would be.


What do I do if I have a problem?Simply call us and we’ll arrange for a courier to come and collect the unit and leave you with a remanufactured replacement.

What if the manufacturers guarantee has already expired?You can apply for Continuous Play at any time, even after the manufacturers guarantee has expired.

If I have a problem, how long does it take to get a replacement?Usually the replacement will be with you in 2 working days.

Can I get my own replacement?The Plan doesn’t cover the cost of you organising a replacement

yourself, you must call us so that we can source the replacement via
our approved supplier.


Will I have to pay more if I need more than one replacement?No. The monthly fee protects you against as many replacements as you’ll need.

How long does the Plan last?The Plan remains in place for as long as you need it.

What do I do if I want to cancel the Plan?If you change your mind within 7 days of applying you can simply let us

know by phone, post or email and we will cancel the Plan for you.


If you want to cancel the Plan at any other time just give us 14 days
notice and cancel your Direct Debit with your bank.



What do I do if I have a question not covered in this section?Feel free to give us a call on 08702 40 33 40. Alternatively, you can find the Continuous Play Terms & Conditions here.

 

Message Edited by MusterBuster on 17-02-2009 04:05 PM

In bold.

 

I am a uk customer tho i was sent an EU refurb along with others this still does not account for the CECHC04 models.

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Message 4 of 525 (17,305 Views)
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Re: Continuous Play FAQ

Do we non UK resident get anything like this? NO

Typical!


60GB PS3
23-March-2007 to 22-June-2009
"I told you I was sick"

Goodbye old friend we had some great times together.
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Re: Continuous Play FAQ

Tut tut MB - FAQ already done!
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Re: Continuous Play FAQ


TomBeta wrote:
Tut tut MB - FAQ already done!


haha he should use the search! although i know he knew it was there but he is the boss
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Re: Continuous Play FAQ

Nice
Thanks.
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Re: Continuous Play FAQ

Nice and clear FAQ MB :smileyhappy:

 

But as with other replaced 60GB owners, where is the CECHC04 support?

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Re: Continuous Play FAQ


RHjam65 wrote:

Nice and clear FAQ MB :smileyhappy:

 

But as with other replaced 60GB owners, where is the CECHC04 support?


That is the million dollar question, it is my oppinion that sony are doing this becuse they want people to pay why else would they not update the website.

Ive emailed sony and il post there responce .

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