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07 Nov 2008
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Playstation Staff

My PS3 is stuck in a continuos trying to update System Software Loop. Can anyone help? (8002F14E)

39 Replies 13,663 Views Created 07-11-2008

Hi,

 

Basically my PS3 crashed during the update of system software 2.52 and when I turn it back on it tries to install again but gets to 3% and comes up with an error message saying "An error occured during the update operation, contact technical support for assistance. (8002F14E)" This happens evertime without fail except once when it got to 99% and just got stuck. I've tried lots of things including, holding down the on button till it bleeps once when turning on, putting the update file on a memory stick and plugging it in when it tries to update, using my mate's HDD in it, and there was also something about holding the button down for 10 seconds when you turn it on and this apparently resets the PS3 to Default Settings and the previous firmware but all it did for me was turn on then turn off again... So basically has anyone had this problem before and did they overcome it? If so how? and does anyone have any other ideas?!

 

Thanks

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Message 1 of 40 (13,663 Views)
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Playstation Staff

?

[ Edited ]

answering your own question. there is no need to make a topic :smileyhappy:

 

why can i only post 100 letters.. on this topic.. i had to delete the title what the hell..

Message Edited by iWiLLsaVeU on 07-11-2008 03:56 PM
Message Edited by iWiLLsaVeU on 07-11-2008 03:56 PM
Knock Knock, whos there?, I'M HERE !!!

ZOMGWTFPWNZBBQ YOUR SO FUNNY.
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Message 2 of 40 (13,613 Views)
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Re: answering your own question. there is no need to make a t...

You will have to contact Sony to arrange a replacement I'm afraid. The number is 08705 99 88 77.
:smileyindifferent::Help:

Zapping since '07.

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Message 3 of 40 (13,607 Views)
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Re: answering your own question. there is no need to make a t...

Yeah rang them but cause it's out of warantee (It's a year isn't it) I would have to pay £199 :smileysad:
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Message 4 of 40 (13,589 Views)
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Re: answering your own question. there is no need to make a t...

You shouldn't have to pay if a fw update bricked your PS3. Argue with them that you were forced to update to get online and it broke your PS3.

 

If that fails, get yourself Contiuous Play for £5 a month then you are guaranteed a like for like replacement but I really would force the issue that a Sony update bricked your PS3.

:smileyindifferent::Help:

Zapping since '07.

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Message 5 of 40 (13,580 Views)
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Re: answering your own question. there is no need to make a t...

But the guy on the phone was too friendly!
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Message 6 of 40 (13,575 Views)
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Re: answering your own question. there is no need to make a t...

Didn't they add a sort of 'Firmware rollback' option 2.50 or 2.51 as a way of dealing with this very problem?

I'll try to find the link on PS3 Fanboy
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Re: answering your own question. there is no need to make a t...

Cheers.
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Message 8 of 40 (13,552 Views)
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Re: answering your own question. there is no need to make a t...

Yeah, that new option was introduced to roll back the firmware.
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Re: answering your own question. there is no need to make a t...

lol at your 2nd post saying they need £200 from you to fix it.

 

this has to be the biggist lie ever ? 

 

why would they ask you for £200 when you can buy a new ps3 80GB with no games for about £210 ? 

 

btw they dont ask for your warrnty. when my ps3 broke they just asked me how long i had it for what was the problem and whats your PID. and that was it. its also a problem with sony, not you. so they will give you a refrubished ps3. stop being lazy and phone them up its like a 10 min convo and you get a new ps3 in about 2 days. sorted. 

Knock Knock, whos there?, I'M HERE !!!

ZOMGWTFPWNZBBQ YOUR SO FUNNY.
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