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30 Jun 2012
By miss-molotov

miss-molotov

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4OD crashes or freezes every single time it gets to the commerical break

17 Replies 25,360 Views Created 30-06-2012

I have been having prolems with 4OD.  Every time it gets to commerical break, the system freezers or crashes.  I cannot get to the home screen, or close the browser when this happens.  I can only turn off the PS3 by using the power button on the front of the console.

 

It started off only happening every once in a while and sometimes instead of freezing, it would give an error message about there not being enough memory, then loading a blank browser page.

 

For the last week or so however, it has been happening every time I get to a commerical break on a Channel 4 programme.  Sometimes I can skip the first part of the program and watch two breaks in a row, but then it will crash as soon as it gets to the next break anyway.

 

I have tried clearing out the browser cookies/cache/history this has no effect.

 

It is very frusttrating to me since I only ever watch TV on demand, adn the Bravia TV i bought for this purpose has not Channel 4/4OD!

 

Please help me.

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05
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gymno74

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don't worry, many people have had this problem, especially at the ad breaks.

 

it's because the app on the xmb was written for the old web browser.

the solution is to use the new browser...

 

1) launch the 4od app as usual

2) press [select] & choose 'add to bookmarks'

3) exit the 4od app, then launch the web browser

4) press [select] & choose 4od from bookmarks

 

you shouldn't have any problems now. this method works for the itv player as well

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Re: 4OD crashes or freezes every single time it gets to the commerical break

05
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don't worry, many people have had this problem, especially at the ad breaks.

 

it's because the app on the xmb was written for the old web browser.

the solution is to use the new browser...

 

1) launch the 4od app as usual

2) press [select] & choose 'add to bookmarks'

3) exit the 4od app, then launch the web browser

4) press [select] & choose 4od from bookmarks

 

you shouldn't have any problems now. this method works for the itv player as well

Re: 4OD crashes or freezes every single time it gets to the commerical break

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Thanks very much for your reply.  I am trying this out now. 

 

I wonder if that is the case, why they have not bothered to update the 'app' to use the new browser?  And also why they have left it so you can still use the old browser?

 

The menus seem to respond faster when using it through the browser, so I am hopeful this will work.

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mont348

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You shouldn't have any problems using 4OD this way. The reason the old browser is still running in the TV section is a lot european countries catch-up tv services need the old browser to function.

 

Hopefully the other countries will update their TV catch-up services and the old browser is removed. Shame we can't have a UK specific firmware update or CH4 make a dedicated app like BBCiplayer. 

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i really should point out that i learned this fix from mont348.

 

kudos to him

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Re: 4OD crashes or freezes every single time it gets to the commerical break

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If I use the browser, rather than the links on the XMB, it does seem to solve my problem and it doesn't seem to crash any more.  At first the cursor moved very oddly around the screen, but since the lastest update it seems to work better than the orginal app ever did.

 

Thanks very much for explaining to me how to use bookmarks properly, I had previously tried to get OD programs through the browser, but had not been able to because I could only look at their 'normal' websites and couldn't work out how to get to the Playstation ones.

 

However the orginal apps/web pages which still have icons on the XMB no longer work at all.  You can access the menus but not the videos.  I would appericate a response from Sony's offical support about why these haven't been updated.  I basically have a load of broken applications on my Playstation now.

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Re: 4OD crashes or freezes every single time it gets to the commerical break

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buddha11180

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Thank you for this info it seems to have worked for now but what a disgrace that 9 months later the problem still exists.
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Re: 4OD crashes or freezes every single time it gets to the commerical break

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RabidWalker

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buddha11180 wrote:
Thank you for this info it seems to have worked for now but what a disgrace that 9 months later the problem still exists.

Hi guys,

 

I have raised this higher to find out some information- a new browser was introduced after the TV channel icons were put on the XMB and 4OD one still needs to be updated by the respective channel.

 

I will raise this again and see if can obtain more updated information here.

 

Rabid

 

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RabidWalker wrote:

buddha11180 wrote:
Thank you for this info it seems to have worked for now but what a disgrace that 9 months later the problem still exists.

Hi guys,

 

I have raised this higher to find out some information- a new browser was introduced after the TV channel icons were put on the XMB and 4OD one still needs to be updated by the respective channel.

 

I will raise this again and see if can obtain more updated information here.

 

Rabid

 


Thank you Rabid and apoligies if i came off as being an assburger but a month of frustration with the issue finally found me here i can assure you my frustrations arent aimed at you guys that actually take the flack (you lot do an amazing job) but at them buggers upstairs and the external app makers :)

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Re: 4OD crashes or freezes every single time it gets to the commerical break

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03
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miss-molotov

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Thanks from me too, for looking into this for us RabidWalker.  I am still using the browser work our to this day and I use the 4OD app every day.

 

I would be incredably greatful if you could update this thread once the issue is resolved, so I don't have to keep risking crashing my system again to find out if it has been or not.  It doesn't recover easily and I have to keep rebuilding the database.

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Re: 4OD crashes or freezes every single time it gets to the commerical break

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There's no need to crash your system.

 

Note that the 4od app is currently version 1.00.

Any fixes will require the download of a revised version, so if you delete the app & periodically go to reinstall it from the 'my channels' section, the available version should be displayed before confirming the install.

 

Edit

Although, according to the response this chap got from channel 4, i wouldn't hold your breath:

http://community.eu.playstation.com/t5/PlayStation-3-General-Discussion/4oD-on-PS3/m-p/18521556#M200...

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Re: 4OD crashes or freezes every single time it gets to the commerical break

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03
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miss-molotov

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gymno74 wrote:

There's no need to crash your system.

 

Note that the 4od app is currently version 1.00.

Any fixes will require the download of a revised version, so if you delete the app & periodically go to reinstall it from the 'my channels' section, the available version should be displayed before confirming the install.

 

Edit

Although, according to the response this chap got from channel 4, i wouldn't hold your breath:

http://community.eu.playstation.com/t5/PlayStation-3-General-Discussion/4oD-on-PS3/m-p/18521556#M200...

 


 

I see you edited this as I am writing, but yes we all tried that a thousand times over.  I had just double checked to be sure and I was already on version 1.00 of 4OD.

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Re: 4OD crashes or freezes every single time it gets to the commerical break

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I'm just saying that you don't have to run the app & risk a crash in order to discover whether it's been fixed.

 

Just look for a revised version being available.

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miss-molotov

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I appreciate the suggestion, that would stop it crashing yes, so long as the version numbers are correct. However as far as I am aware, the whole time I have owned the console the version numbers have not changed or updated, even though there are supposedly updates.  So I could be waiting a terribly long time, hence me asking for the thread to be updated.

 

This also wouldn't stop me having to check, like I did almost every day for the last nine months.  So having to delete and re-install then check at this stage, is still huge effort to be honest.

 

I'm sure it won't be a problem for RabidWalker to just update when ready, when we have bothered to log this issue and report it.  That would just be polite.

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05
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gymno74

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Sorry, my mistake.

There is no indication of the version available prior to installing.

 

If i remember correctly from when iplayer & youtube had updates, a prompt to download the new version appears on screen after launching the app, so that's how you'll know they've made changes.

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miss-molotov

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gymno74 wrote:

Sorry, my mistake.

There is no indication of the version available prior to installing.

 

If i remember correctly from when iplayer & youtube had updates, a prompt to download the new version appears on screen after launching the app, so that's how you'll know they've made changes.


 

No you are incorrect as it may come as part of a main system update, then you would get no prompt.  And even if that were the case, I would still have toi launch the app to see this prompt, which we were trying to avoid.

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I have this problem but 4OD has been updated since this thread was started I think. I have tried this solution but [select] does not do anything. I have contacted channel 4 as well but since I am not sure if this is a problem with their app or the PS3 I thought I could post on here too.

 

Please note I am not very technological!

 

Thanks

Cath

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thank u. this is useful advide.. helped me out alot.
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