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04 Dec 2008
By MXRacer43

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80710B23 error- Cannot connect to the PlayStation Network

[ Edited ]
19 Replies 36,290 Views edited 27-09-2011

80710B23 Error:-  I can't conect to the Playstation Network, even though I can access the Internet Browser and that works fine. Every time I try the Playstation Network is comes up with some message about if it's taking a long time check internet connections then eventually it comes up with an error 80710B23.

Why can I use the internet browser but not the Network?

I've tried several times over the past few months and it's never once been able to connect.

 

Any ideas anyone?

 

I'm using a wireless Belkin G+ MIMO ADSL2+Modem Router. My ISP is Plusnet, typically getting around 3 meg

Also, I've recently bought a Wii and can play online games fine on there.

 

Cheers, Steve

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02
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NexusIcon

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Got a ps3 slim today and had this issue, using a wired connection through a bridge thing.
When i disabled the media connection to my pc, everything works fine :)

 

Additionally:

 

The error code 80710B23 indicates the Network Server Timed Out.

 

This can be due to incorrect information being put in during the setup of your internet connection (so quite possibly an issue with the MTU numbers mentioned in earlier posts). Generally if this issue appeared from no where, a refresh of the internet connections can be done. This would take into account changes made from the side of the ISP if this was the case.

 

This can also come about through a congestion on the Network, so possible in relation to disabling the media connection as mentioned above.

 

Other factors can include issues with the Internet congestion but also a weak wireless signal. So when encountering this error code, looking at the connection would be the first port of call.

 

Rabid

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Re: 80710B23 error- Network Server Timed Out

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02
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Silverwolf60

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QUOTE from a message on the US forums

 

http://boardsus.playstation.com/playstation/board/message?board.id=psnetwork&thread.id=157789

 

Yes,
It is easy,
If you have a cable modem connection, you should never see this error message.
Only most of DSL customers have this problem because you need to get to network settings and set the MTU manually to 1492 instead of the default 1500.
This is a 100% fix for this error message.
I wish the moderator will erase all other solutions on this board because they were all wrong and does not work.
I hope this helps.
 

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Re: 80710B23 error

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MXRacer43

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Unfortunately it hasn't worked. I've got the properties of my modem router so have got the IP address of it, DNS etc. Still no joy.

But if I can access the internet browser surely the modem settings are right? Or not?

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Re: 80710B23 error

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joshjs10

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I tried 1492, no joy.   Any other suggestions?? 

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Re: 80710B23 error

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ZeroRisk

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Try going down lower?

 

I've been messing about with this MTU thing in CMD Prompt and finding that the lower the MTU the lower the round-trip response times...

I'm currently down as low as 600 and the response time is averaging at 32ms down from 37ms when testing at 1470

The highest MTU I tested before I didn't get a response was 1472 but the round trip time is average of 37ms

 

Now, does the PS3 require to be within a certain number with this?

i.e. Can it be set really low or does it need to be above a certain number to connect properly?

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Re: 80710B23 error

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TTDegs

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The required MTU is more dependant on your ISP than your PS3.

bear in mind that the MTU is the size of the data 'chunk' which is being sent out over the net.

whilst lower MTUs may individually have faster responses, there will be more of them - so there is an overhead in chopping the data up (more) and re-assembling it at the other end.

but basically, yes, playing with the settings until you get the best result is no bad thing :)

sub 40ms responses are pretty good though! :)
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Re: 80710B23 error

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

04
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TTDegs

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PS
AOL in particular doesn't seem to like MTUs over 1400.
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Re: 80710B23 error

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

02
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ZeroRisk

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Wonder what SKY's MTU threshold is?

 

Although I'm beginning to come to the conclusion that these new network problems I'm having is due to a faulty wireless NIC on my new 250GB Slim...

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Re: 80710B23 error

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Sonic322

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I'm gettin pretty sick of this problm ay. I no how to change my mtu on my ps3 but I hav no clue how to change it on my modem/router :S nobody seems to explain that part at all. I really really really want this problem to be fixed asap plz :(
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Re: 80710B23 error

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TTDegs

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depends what router you have Sonic :)
But usually changing it on the PS3 resolves the issue anyway, as long as the MTU on the PS3 is lower than the MTU on the router :)
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Re: 80710B23 error

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

02
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tpot_10

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just tried it and this does not work sorry

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Re: 80710B23 error

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NexusIcon

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Got a ps3 slim today and had this issue, using a wired connection through a bridge thing.
When i disabled the media connection to my pc, everything works fine :)

 

Additionally:

 

The error code 80710B23 indicates the Network Server Timed Out.

 

This can be due to incorrect information being put in during the setup of your internet connection (so quite possibly an issue with the MTU numbers mentioned in earlier posts). Generally if this issue appeared from no where, a refresh of the internet connections can be done. This would take into account changes made from the side of the ISP if this was the case.

 

This can also come about through a congestion on the Network, so possible in relation to disabling the media connection as mentioned above.

 

Other factors can include issues with the Internet congestion but also a weak wireless signal. So when encountering this error code, looking at the connection would be the first port of call.

 

Rabid

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Re: 80710B23 error- Network Server Timed Out

[ Edited ]
02
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asimahmed

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move your ps3 to somewhere eles and it should start workin

 

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Re: 80710B23 error

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xUKzMuRdErZz

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Re: 80710B23 error - thankyou so much a had the same problem and it has worked! thanks!

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xUKzMuRdErZz

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thanks i had the same problem and this worked! XD
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Re: 80710B23 error

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RALLYDRIVER

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it might be worth phoning your isp as it sounds like your having the same problem that tiscali & pipex users have been having.

if the web browser is working on your ps3 then it may also be worth switching your router off for a minute or two then turning it back on.

i have found that solves any issue i have with connecting or a slow connection.

Message Edited by RALLYDRIVER on 08-12-2008 11:07 PM
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Re: 80710B23 error

[ Edited ]
www.ps3trophies.co.uk
02
/16

MXRacer43

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I moved the PS3 upstairs and used a wired connection into the router and that works - just been playing network Rainbow Six Vegas- so it's got to be something to do with the wireless settings.

 

Easiest thing will be to run a wire round the house and forget the wireless link!

But I'd still like to know how to solve the problem though

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Re: 80710B23 error

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Skylined69

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Hi All, Found one possible solution for this at least it worked for me, all I had to do was go into Network Settings and disable the media server connection, looks like that was conflicting with PSN sign-in probably some problem with the settings within the router but this was a quick fix so why go poking around with settings I don't even pretend to understand, all I have to do is set it back to enable when I want to access files from my laptop as I'm not using PSN while doing that. Hope this helps
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Re: 80710B23 error

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asimahmed

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move the ps3 and then sighn in it will start to work thats how  it worked for me

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Re: 80710B23 error

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GRAYBEARD75

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I tried changing the mtu to several settings and it didn't do a thing. I disabled my media server and so far it is working fine thank the Lord.

 

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Re: 80710B23 error- Cannot connect to the PlayStation Network

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