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Member

Netheri
Posts: 1
Registered: ‎14-02-2013

Changing password without knowing the birthday.

So, my little less intelligent brother let his friend make the account for him and used wrong birthday (who knows why) so now we can't change the password, as my brother has forgotten it. Is there a way to change the password without the birthday?

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Champion (PS3 Support)
fi8767
Posts: 9,394
Registered: ‎28-01-2009

Re: Changing password without knowing the birthday.

Contact Playstation customer support and inform them of your issue, they should be able to help you out

The phone number is 0844 736 0595 for the UK
Or email: help@uk.playstation.com


For other countries go to:
http://www.community.eu.playstation.com/t5/Technical-Help/Contact-Us-Playstation-Support-Number/m-p/...

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Champion (PS3 Support)
strangeplaice
Posts: 11,344
Registered: ‎16-07-2007

Re: Changing password without knowing the birthday.

If you lie on PSN sign up then there isn't much you can do. Sorry to disappoint. Basically, all you can do is sign up again unless you can prove to Customer Support that you're you by proving all the other details on the account.

 

 Don't lie on important forms :smileywink:

Level 8

mh637099
Posts: 2,716
Registered: ‎04-06-2010

Re: Changing password without knowing the birthday.

There used to be a security question thingy