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14 Feb 2013
By Netheri

Member

Playstation Staff

Changing password without knowing the birthday.

3 Replies 196 Views Created 14-02-2013

So, my little less intelligent brother let his friend make the account for him and used wrong birthday (who knows why) so now we can't change the password, as my brother has forgotten it. Is there a way to change the password without the birthday?

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Message 1 of 4 (196 Views)
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Level 13
 
Playstation Staff

Re: Changing password without knowing the birthday.

Contact Playstation customer support and inform them of your issue, they should be able to help you out

The phone number is 0844 736 0595 for the UK
Or email: help@uk.playstation.com


For other countries go to:
http://www.community.eu.playstation.com/t5/Technical-Help/Contact-Us-Playstation-Support-Number/m-p/...

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Message 2 of 4 (195 Views)
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Level 13
 
Playstation Staff

Re: Changing password without knowing the birthday.

If you lie on PSN sign up then there isn't much you can do. Sorry to disappoint. Basically, all you can do is sign up again unless you can prove to Customer Support that you're you by proving all the other details on the account.

 

 Don't lie on important forms :smileywink:

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Level 8
 
Playstation Staff

Re: Changing password without knowing the birthday.

There used to be a security question thingy
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