Reply
Want to join in?

Sign in to continue

I have a PSN account

Welcome back!

I'm new!

it only takes a minute or two

  • 136

    New messages in the last hour

  • Get a response within minutes

  • 92%

    92% percent of messages responded to

22 Feb 2008
By vwrmic

vwrmic

  • Offline
84%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post

[Contact Us] Playstation Support Number

[ Edited ]
256 Replies 763,189 Views edited 14-03-2016

Hi guys,

Did you know that we provide different online services to help answer your questions or fix your issues without having to call the PlayStation Support number?

 

- Try our online troubleshooting or arrange a return online here

 

Online returns.png  

 

- Error code information can be found here

 

Error codes.png

 

- PlayStation articles that provide information about any product or service and issues related to them can be found here

 

FAQ's.png

 

- Our community have an average response time of less than 5 minutes so why don't you try posting your query on our support boards:

 

PSN Support

PS4 Support

PS3 Support

PS Vita Support

Other Systems Support

 

You can also try tweeting Ask PlayStation UK for direct assistance Wednesday to Sunday, 2:30pm to 11:00pm.


If you still need to get in touch with PlayStation Support, you can find our contact information here

 

SFZ

 

I am not a member of the PlayStation Support Team, nor am I affiliated with Sony in any way, shape or form.
View our house rules for posts
Post Reply Update Reply Cancel
02
/16

Dilldoull

  • Offline
22%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Dilldoull
Accepted Solution
playstation took 2weeks for me no replacement
Reply
0 Kudos

Re: [Contact Us] Playstation Customer Helpline

02
/16

PsiElite

  • Offline
47%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
PsiElite
Accepted Solution
isnt there anyone who have the number to sweden?
Reply
0 Kudos

Sv: [Contact Us] Playstation Customer Helpline

02
/16

ballito7

  • Offline
22%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
ballito7
Accepted Solution

what the hell,i phoned 08447360595.....the new customer support number for the uk....the first time after listening to countless messages i got thru to a human and was put on  hold for an eternity so long that i put the phone down .....i rang again and went thru the spiel and spoke to another human being that apologised about me being put on hold for so long and said that they would put me thru to the right extension and promptly put me on hold again ...i waited and waited and in the end i put the phone down after waiting an eternity ......what a shabby service ...im not best pleased...all i want to know is how i get my ps3 account up n running again ....i got sent an e-mail to change my password but by the time i managed to get to a pc it was more than 3 hours old and the e-mail was no longer valid ......can anyone help me as Sony dont seem to care about my plight and are more interested in making money out of me ringing their useless customer support number..

Reply
0 Kudos

Sv: [Contact Us] Playstation Customer Helpline

02
/16

Pharoahe9

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Pharoahe9
Accepted Solution

Hi Ballito,

 

Atleast you got through to someone! i have been trying all morning, go through the various options and when i get to the one i want i am met with an engaged tone! not even given an option to hold. unbelievable!

Reply
0 Kudos

Sv: [Contact Us] Playstation Customer Helpline

02
/16

MrFoil

  • Offline
73%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
MrFoil
Accepted Solution

I am also getting this after trying to get through for the last 2 days.

 

Has the uk number changed?  I get to select a few options but when i should get put thru to someone i get disconnected...

Reply
0 Kudos

Sv: [Contact Us] Playstation Customer Helpline

02
/16

smileylulu

  • Offline
29%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
smileylulu
Accepted Solution

The customer service for uk is diabolical to say the least i have phoned countless times for help and at one point was on hold for 40 mins!  to add insult to injury these numbers are premium rate numbers! i have spent nearly £60 in pointless unanswered phone calls to these numbers and have no help to show for it.  absolutey discusting customers service.

 

if any one at playstation actually reads these blogs sort it out!:Argh:

Reply
0 Kudos

Sv: [Contact Us] Playstation Customer Helpline

02
/16

KELLSTER50

  • Offline
25%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
KELLSTER50
Accepted Solution

i recently downloaded the update for gran turismo 5 and now when i start the game it says that i need 32 mb free space on my ps3, i have 40 gb free on my hard disk drive, i rang customer service ireland and they told me to simply delete more material, so i did that, now i have half of my whole memory space free (60 gb) and the message continues to come up, this is very upsetting as i have followed the precise instructions of the customer service and it has not helped at all. i would very much appreciate if someone could tell me how to properly deal with this problem.

Reply
0 Kudos

Sv: [Contact Us] Playstation Customer Helpline

02
/16

F33dbakk

  • Offline
22%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
F33dbakk
Accepted Solution

It's in the list at the top.

Reply
0 Kudos

Sv: [Contact Us] Playstation Customer Helpline

02
/16

CaptainZ_SkUlLz

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
CaptainZ_SkUlLz
Accepted Solution

sweden psn number is 08 587 822 25

Reply
0 Kudos

Sv: [Contact Us] Playstation Customer Helpline

02
/16

GIPOYKENT

  • Offline
36%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
GIPOYKENT
Accepted Solution
well i'm from IRAQ and have a problem with PSN account so who can help me with that plz ??
Reply
0 Kudos

Sv: [Contact Us] Playstation Customer Helpline

02
/16

crazymod

  • Offline
64%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
crazymod
Accepted Solution
isnt there anyone who have the number to sweden?

08-587-822-25

:gr8:

EDIT - Can someone add this to the list?
Reply
0 Kudos

Re: Sv: [Contact Us] Playstation Customer Helpline

crazymod NEW
03
/16

Oo_Alias_oO

  • Offline
98%
03 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Oo_Alias_oO
Accepted Solution
We all know that the ps helpline sucks.

It doesnt, if you dont have a clue whats going on and you just say to them "ahhh, it says ip address timed out!?!" Then there going to find it hard to help, if you research before calling then they will be able to help alot better.
Reply
0 Kudos

Re: [Contact Us] Playstation Customer Helpline

02
/16

PsiElite

  • Offline
47%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
PsiElite
Accepted Solution
Ok thanks alot!

Anyone got there opentimes when we're at it?
Reply
0 Kudos

Sv: [Contact Us] Playstation Customer Helpline

02
/16

TechnikPLMC

  • Offline
27%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
TechnikPLMC
Accepted Solution
Telephone us on 08705 99 88 77 (calls charged at standard BT National Rate)

Careline hours of business - 8am to 10pm weekdays and 10am to 6pm weekends and public holidays.

Email us at - help@uk.playstation.com
Reply
0 Kudos

Re: Sv: [Contact Us] Playstation Customer Helpline

02
/16

vwrmic

  • Offline
84%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
vwrmic
Accepted Solution
Ok thanks alot!

Anyone got there opentimes when we're at it?

Probably 9am - 5.30pm I would imagine, mon - fri. I can't add the swedish number to the list as I can't edit my post, hopefully a mod will see it and update it.
Reply
0 Kudos

Re: Sv: [Contact Us] Playstation Customer Helpline

I am not a member of the PlayStation Support Team, nor am I affiliated with Sony in any way, shape or form.
03
/16

Buubar

  • Offline
86%
03 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Buubar
Accepted Solution
Probably 9am - 5.30pm I would imagine, mon - fri. I can't add the swedish number to the list as I can't edit my post, hopefully a mod will see it and update it.

Drop a MOD a PM and I'm sure they'll edit it for you. ;)
Reply
0 Kudos

Re: Sv: [Contact Us] Playstation Customer Helpline


01
/16

[Shakey81]

  • Offline
80%
01 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
[Shakey81]
Accepted Solution
what about a online form of somesort so you dont have to use the phone
Reply
0 Kudos

Re: [Contact Us] Playstation Customer Helpline

02
/16

TechnikPLMC

  • Offline
27%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
TechnikPLMC
Accepted Solution
Chat to an advisor

Chat is available between 1pm - 5pm (Monday to Friday) and 2pm - 6pm (Saturday and Sunday). During
these hours you can chat online to an advisor who can help with more
complex answers for which you haven’t found a solution in our knowledge
base or technical forums. You’ll find the chat functionality links in
our Knowledge Base - click here.
Reply
0 Kudos

Re: [Contact Us] Playstation Customer Helpline

02
/16

crazymod

  • Offline
64%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
crazymod
Accepted Solution
what about a online form of somesort so you dont have to use the phone

Depends what your query is. If it's general or for information, you can email them at help@uk.playstation.com. Or just search the website knowledgebase or this forum.

If it's a fault of some sort, it's no point using a form or email. You will be referred to the Careline anyway.:gr8:
Reply
0 Kudos

Re: [Contact Us] Playstation Customer Helpline

crazymod NEW
01
/16

[Ridgley!5]

  • Offline
80%
01 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
[Ridgley!5]
Accepted Solution
hi can anyon help me. when i go to lay cod4 online it says downloading games settings for about 20 mins and then it doesnt let me connect to any of my mates.my mate had the same problem what should we do.
Reply
0 Kudos

Re: [Contact Us] Playstation Customer Helpline

02
/16

vwrmic

  • Offline
84%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
vwrmic
Accepted Solution
hi can anyon help me. when i go to lay cod4 online it says downloading games settings for about 20 mins and then it doesnt let me connect to any of my mates.my mate had the same problem what should we do.

Sounds like a problem with your internet or router, best to check your settings.
Reply
0 Kudos

Re: [Contact Us] Playstation Customer Helpline

I am not a member of the PlayStation Support Team, nor am I affiliated with Sony in any way, shape or form.
View our house rules for posts
Post Reply Update Reply Cancel