Reply
Want to join in?

Sign in to continue

I have a PSN account

Welcome back!

I'm new!

it only takes a minute or two

  • 70

    New messages in the last hour

  • Get a response within minutes

  • 92%

    92% percent of messages responded to

16 Mar 2012
By SeefPanda

SeefPanda

  • Offline
66%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Accepted Solution

Deactivating previously owned consoles that are no longer in my possession.

57 Replies 81,232 Views Created 16-03-2012

Hi everyone,

So, back story! I've always been pretty unfortunate with my PS3's; I've either had to sell them on at some point or they had mechanical failures (outside of warranty).

Now it was always my presumption that when a unit gets formatted it automatically deactivates the profile attached to it, made sense to me. Anyhow, my most recent PS3 has lasted me considerably longer than my previous units and I've bought quite a lot of content to fill up the 250gb harddrive. Unfortunately, the HDMI port malfunctioned so I've been relegated to playing in SD (worse things have happened I know).

Anyway, this has led me to purchase (yet another) 320gb in order to restore high definition goodness to my life with the intention of simply activating this console, after deactivating my broken one so that I can simply re-download all my recent content (CoD Elite, BF3 DLC, ME3 & various PS+ content) and enjoy life in 720p.

As you can probably guess, this is where my plan falls down. After finding out I couldnt simply do it through my units, I logged into my SEN account where I discovered that my previous consoles were -still- activated somehow (hence why I couldnt activate on the new one). Further on from this, I wasn't able to deactivate any of the consoles through the browser to allow me to activate my new one.

Obviously you can see my conundrum here, I no longer have the PS3's in my possession to manually deactivate them or the means to find them in order to do so.

I've heard a rumour that if I was to contact Sony directly, that I would be able to confirm my details and deactivate all the consoles through customer service/technical support, however I cannot find out how to do so with the support pages on the website. Is this possible, and if so, what is the number to call?

Failing that, does anyone have a solution that would allow me to activate my profile on the new PS3, and deactivating the old ones so that at least all the recent content I've bought can be used as it should (in HD).

Any help, advice or suggestions would be greatly appreciated.

Reply
0 Kudos
LABELS:
View our house rules for posts
Post Reply Update Reply Cancel

Accepted Solutions
08
/16

babaoriley3

  • Offline
97%
08 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
babaoriley3
Accepted Solution

Re: Deactivating previously owned consoles that are no longer in my possession.


All Replies
08
/16

babaoriley3

  • Offline
97%
08 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
babaoriley3
Accepted Solution
https://account.sonyentertainmentnetwork.com/pc/login.action

You can deactivate them via this website :)

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

SeefPanda

  • Offline
66%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
SeefPanda
Accepted Solution

Thank you Babaoriley3! With your help, and with the help of customer services I was able to find option to deactivate all systems. (Must admit it was tricky to find though! heh).

Thank you again

Re: Deactivating previously owned consoles that are no longer in my possession.

Beta Tester
06
/16

Nakatsu_Hime

  • Beta Tester
  • Offline
94%
06 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Nakatsu_Hime
Accepted Solution
Re the above link.

This is all well and good, but it's telling me I have 'My PS3 System' and 'My PS3 System 2'. What a lot of help that is to me!
I can only assume number 2 is the most recently purchased, but since I remember carefully entering both unit numbers during registration, you'd think I could find a way to definitely discover which was which.

This is dumb, and Sony... sort it out!

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

J_EllisLFC

  • Offline
22%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
J_EllisLFC
Accepted Solution
Please give me some advice for deactivating consoles that are not in my possession
Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

link1983

  • Offline
89%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
link1983
Accepted Solution

When I click deactivate a window pops up which tells me I need the original console and cannot deactivate over a PC. 

Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

SammySluggs

  • Offline
41%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
SammySluggs
Accepted Solution

yo above me..

Click : Account----> Deactivate all

 

then it wont say that it will just work trust me. just did it

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

Unusualsuspect

  • Offline
28%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Unusualsuspect
Accepted Solution

I did the same as the above but it only diactivates my broken ps3 for games. It won't let me diatctivate the system for movies and music, saying that it can only be done through the system. Something that obviously can't be done as it won't turn on.

 

Can anyone help?

Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

Beta Tester
05
/16

GraphiteGB

  • Beta Tester
  • Offline
96%
05 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
GraphiteGB
Accepted Solution

Just ring Customer service.

 

Sony owns the licenses for Games.

Music is not even locked to a single console it just shows that its been used before.

 

The TV & movie studios own the license for movies and TV content.

They prefer vioce communictions as its going to void all past content, on all past consoles with NO redownload for those systems. 

So if they are still active they won't be after they flick the switch.

Users have requested the console changes Even with the console still active in a different location. 

 

The other reason they need you to contact them is so that you can deside if you want to use UP the 1 extra redownload you get, for the current content, you have brought on the store, they will then allow your 1 free redownload on that new console. You are only give 1 extra download of past content issued by the Movies and TV  studios... 

 

you only get 2 downloads of each TV or Film file and the second is only for technical faults..

 

Have fun...

 

Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

SIEE PS3/PS4 Beta Tester.

I use Game Capture HD II to capture and upload videos on to youtube
Free Plex app for PS4 AND PS3 out now...

Black screen on PC remote play showing up as windows GPU driver miss match, visit Intell, AMD, Nvidia to change your driver, downgrade of GPU driver may be required.
02
/16

DevilDrakko

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
DevilDrakko
Accepted Solution

WHOA! nice... and i kept reading it was not possible. Thanks a lot for this guys...

Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

agrohate

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
agrohate
Accepted Solution

What? None of the above has worked. I cannot seem to find the "deactivate all" option and when I click the button to deactivate a console, it say I need the console. The only thing I have from the ps3 I want to deactivate is the harddrive as the console had it's day. Now I am stuck. The console I have now is the solid state memory version. So I have two previous ps3's that I cannot deactivate. We should have an option to deactivate them via the account management on the link provided above. It's as good as sony withholding what it our personal data. That someone else could gain access to if they had my hard-drive. When i switched from the first ps3 to the second i swapped the hard-drive's and took the old console to my local game store for proper disposal. Something i reccomend all to do if they think they could be at risk to loosing personal data. Still I NEED TO DEACTIVATE MY OTHER PS3'S!!!

Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

ExG_Optical

  • Offline
41%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
ExG_Optical
Accepted Solution

I don't usually do these things, but all you need to do is go on Account > Media & Devices > (Click on the arrow underneath the controller) >Then it will say 'deactivate all'. I was really worried, that I thought I could never deactivate it! But luckily found these helpful people !

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

aangeli425

  • Offline
25%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
aangeli425
Accepted Solution

Thank you, finally someone who makes sense and explains with details. Just keep in mind that you will have to redownload the game on your existing console from the game section as if you were buying it for the first time.

Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

nerocolonialism

  • Offline
24%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
nerocolonialism
Accepted Solution

Legend.

Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

KILLER_JON98

  • Offline
24%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
KILLER_JON98
ExG_Optical
Accepted Solution

I have a question, I recently bought a PS4 and gave away my PS3, my account was still on that PS3. If i were to deactivate all, would that get rid of my game data that i had saved on my PS4? Like will i have to start over on every game that i have completed?

Reply
0 Kudos

Deactivating previously owned consoles that are no longer in my possession.

02
/16

migzy01

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
migzy01
Accepted Solution
Hey!! GREAT STUFF!! One click just deactivated all previuous consoles on my ps3 network account, thanks very much for your help! :D
Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
FORZA_ITALIA_GRL
Accepted Solution

SWEET.. Thanks everyone!!!

Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

mohamed2210

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
mohamed2210
Accepted Solution
It Worked Thankss ✌️✌️
Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

Philliwolf54

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Philliwolf54
Accepted Solution

Thank you!  That really helped.  I had purchased a preowned console but had to return it soon after due to a problem.  Thanks again!!

Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

Grafiti_V_TiMe

  • Offline
22%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Grafiti_V_TiMe
Accepted Solution

Thank you so much!! Really helped now i can get all my game content back! Thanks a lot!!

Reply
0 Kudos

Re: Deactivating previously owned consoles that are no longer in my possession.

02
/16

Elijah6133

  • Offline
22%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Elijah6133
SammySluggs
Accepted Solution

what if I have one system that I want to keep activated, but want to deactivate the rest?

Reply
0 Kudos

Deactivating previously owned consoles that are no longer in my possession.

View our house rules for posts
Post Reply Update Reply Cancel