New messages in the last hour
Get a response within minutes
92% percent of messages responded to
I've purchased GTA V digital download, the info page says it's a 17,2GB download and nowhere does it say you need more than that space available to play the game.
I went to download it now and it won't let me, it says I need to have 18GB available.. now, I have 31GB available (empty 40GB PS3), yet it won't allow me to download 18GB?
I thought about it and it occurred to me the problem might be that the system needs 18GB to download the game and 18 to install it?
The only other digital download I bought was The Last Of Us and that game didn't have this problem.
What am I supposed to do now? Did I just throw away 70 Euro??
If i pre-ordered the game (which i presumed you did) then you should be able to begin pre-load (download) the game now (considering you live in the UK) - if not you can not pre-load until monday.
The game itself is apparently a 36GB download (with 18GB installed on the console itself) - BUT if you have only got a 40GB Hard Drive then you might not have enough room to download & install the game. Basically the console is 40GB but you will only get around 35GB usable storage (hence why it might not be working)
What is the error you are receiving and how much free space is it showing under the system tab of your console?
The HD is as empty as it gets (only the PS3 OS is installed, no games, no game saves etc) yet I only have 31GB available.
The error I get is "you need at least 18GB of space available"
This is very disappointing for two reasons: they (Rockstar) could have made a game installer like Naughty Dog did for the last of us, and Sony could have warned the customers that you actually need double the amount of space to download the game.
I hope they can do something to fix this, else I have pretty much thrown 70 euro away.
There's not much that they can do to "fix" this.
Best thing to do is upgrade the HDD, 40GB is nothing these days. You could try to format the PS3, as 31GB sounds a bit low, can't really remember but my old 40GB had about 35-36GB free when I got it I think?
It's common knowledge you need double the space to download and install games, some digital games like Uncharted 3 mention this in the description but all should really.
The only way round this really is upgrade the HDD if your 100% sure there's nothing taking up any HDD space. From memory I thought 40GB models had around 35 to 37GB of useable space but I could be wrong I seem to remember I used to have 37GB out of 39GB back in 2008 when it was new.
Then your only option is to upgrade the HDD. Should be able to pick up a bigger HDD cheap enough.
If you shop around you can get replacement PS3 compatible HDD's from £20 to £60 depending on size of memory, one thing to bare in mind is the PS4 will have no backwards compatibility. It maybe worth dropping something like a 120GB HDD into your 40GB model to regain access to both GTA V and The Last of Us because they wont be available for use on PS4
Yeah folks I know you're trying to help and I appreciate it but "it's common knowledge" really doesn't help at all.
The PS3 has been out since late 2006. So, you've had plenty of time to work out the PS3 behaves the exact same way as PCs and Macs when it comes to downloading stuff online. So, this IS common knowledge.
I'm having the same problem. I disagree that it's common knowledge. For people like me, who don't play many computer games, it is not common knowledge. I have sent an email to Sony requesting a refund from my wallet. Quite frankly, the game should not have been released if it can't be installed on a factory-default PlayStation 3. Or it should have been made clear to me -- rather conveniently, the warning comes directly after you've paid £50 into your account.
Upgrade the internal HDD will be your best bet, I have a 40GB model myself been upgraded twice to 320GB and again to 1TB.
In theory GTA V should fit on a 40GB model you will need 34.4GB free space to download and instalation, check the game data utility, music and video folders for data you can delete. If you have previously downloaded Playstation Home delete that also that can take up a few GB.
Hoooly mozes! What a piece of work this site can be.
Hey should I be concerned that I logged in through :
And NOTHING happened? Singstar, eh?
Y'know what I love about online communities? Egomaniacs, know it alls and useless infomongers, but no staff providing a solution. What's that? No answers, Sony? BIG SURPRISE!
Here's the easiest method I can provide of fixing the issue (short of sending you a spare drive):
Go harrass an old geek friend for an old laptop. Everyone has an old laptop kicking around. Take the hard drive.
If you can't find a friend with one, start hitting used shops, pawnshops, etc.
Old external hard drives might use a 2.5" as well. Don't be shy about prying one apart. I did recently and discovered all sorts of good stuff!
I know the idea of spending money to solve the issue is painful, but honestly how in the name of all that is good and holy have you managed to survive on 40gb. Moreover, a new eighty gig will set you back a few bucks, but an old used piece of computing hardware is negligible.
Thanks for all the help Sony staff! Reeeeaaally appreciate your staff getting in here and helping out.
Common knowledge, eh? How old is Mont348? I'm over thirty and frankly I figure it's common knowledge that a company will MAKE IT CLEAR THE AMOUNT OF RESOURCES A CUSTOMER REQUIRES TO CONDUCT THEIR AFFAIRS ONCE PAID FOR. Not display a number and then an error message to confuse the customer, then follow up with know-it-all responses.
If I pay for something, and you say I can install it with 18 gb than a staff member of yours has the audacity to state that it's common knowledge you misinform, we have a problem.
Fix it. Mods: Don't bother posting about how you can't fix it; nobody is interested in your non-answers.
By the way, I found out about this thread through gaming news sites; just a heads up.
Website ©2018 Sony Interactive Entertainment Europe Limited. All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. More info