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03 May 2012
By juless-91

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Games Skipping/Freezing During Play - Not Scratched

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ok so i've got a 320gb slim PS3 and this is a new issue and first i've encountered with it. started about a week ago and is getting progressively worse. First started when i played FIFA 12, the game started freezing (audio and video together) but would happen infrequently and start up again shortly and be fine. then it started to do it more often and is now basically unplayable. my disc is in perfect condition so i know its not that, plus all my games load fine, it only occurs during a match in FIFA. also tried F1 2011 to test and that wasn't as bad but still had the same issue.It seems to also do it in videos/cut scenes but i havent tried Red Dead or Assassin's Creed or anything but tutorial videos on FIFA seemed to be doing it and even the short video that plays for the game data i have of AC Brotherhood would skip.

i tried playing a dvd to see if it was maybe the bluray but that played the whole way through without a problem and its a pretty long film (Wall Street with Charlie Sheen - recommend it) so i've kind of ruled that out.

I figured maybe it could be the hard drive after doing some reading. I did a backup of the drive then a full format. tried to play FIFA (without restoring so nothing on PS3) and still the exact same issue!

 

I don't know what to do now can someone with knowledge please help me! Could replacing the Internal Hard Drive of the playstation solve the issue or do i need a repair or replacement. I'm pretty sure it is in warranty (only just, think i got it in June or July 2011) but I can't find my receipt :(

 

P.S. does anyone know the HDD that the PS3 320gb uses? Brand and RPM, etc.

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strangeplaice

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Right, it sounds like your BluRay drive has failed if you can watch DVDs without any issue. The frequency of the freezes increasing indicates this too. The only way to resolve this would be to replace the failing component in the drive which is a pretty big hassle.

If you are under warranty, meaning you've had the PS3 for less than a year and haven't opened up the casing, then Sony will replace it for free :) otherwise its around £130 for a replacement.

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strangeplaice

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Right, it sounds like your BluRay drive has failed if you can watch DVDs without any issue. The frequency of the freezes increasing indicates this too. The only way to resolve this would be to replace the failing component in the drive which is a pretty big hassle.

If you are under warranty, meaning you've had the PS3 for less than a year and haven't opened up the casing, then Sony will replace it for free :) otherwise its around £130 for a replacement.
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your'e saying it's my bluray even though dvd's are fine? i'll try a bd tonight and let you know if that stuffs up

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juless-91 wrote:

your'e saying it's my bluray even though dvd's are fine? i'll try a bd tonight and let you know if that stuffs up


BluRay disks use a separate laser from DVDs. If the BluRay drive laser fails, the DVD one may still function.

 

 It happened to me twice! Talk about unlucky :P

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thats depressing. for the both of us. well just an update, i tried AC and Read Dead, both for half an hour. surprisingly Read Dead played 100% in cut scenes and play. thought odd since it is more data heavy than F1 or FIFA.

Brotherhood's Video seemed fine but audio was lagging, skipping and out of sync, as well as vibration feeedback lagging with sound. will try a BD Movie now and let you know how i go. thanks for your help so far.

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If you decide to go down the route of getting a replacement, here's the Sony number ;)

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thanks mate, might have to

i just watched a blu ray movie the whole way through without a single problem, do you still think it might be the blu ray drive?

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Now I'm unsure.

Perhaps you could try safe mode options 2 to 5 and check after each one to see if its fixed.

If you're still having no luck then it is very likely to be the drive to blame. Do you know how to get into safe mode?
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i think so, i'll double check it on here

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ok tried option 2 and FIFA actually improved. got 2/3 of the way through before it started skipping then it had another spell at 84 mins. now its improving? i dont understand. gonna do option 5 now

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I recommend trying Rebuild Database and Restore File System before you try Updating or Restoring the PS3.
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all my data has been backed up already so i dont have issues with losing anything but i'll follow the order.

i'll let you know how i fair later on

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If the data is corrupt, then backing it up and restoring it may well leave you the same issue, so it's worth trying the other two first ;)
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yeah i have been trying all this on a completely formatted hard drive. did all the safe mode things. same issue again. losing my mind here so last try at something. found a samsung drive to put into the ps3 and have taken out the original. i figure if this one works then the ps3 is ok, and my drive is stuffed - so not an issue for me. otherwise it could well be the blu ray like you said and that makes me a sad panda

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for anyone who is wondering ps3's use Toshiba drives. put in a samsung my dad had lying around. played two full games (of 10 minute halves) of FIFA and not one skip or jolt or freeze at all. so i suspect it is a faulty hard drive after, which is relieving.

thanks for all the help strangeplaice, appreciate it

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No problem. It's not a problem I've come across before. Glad you've got a solution.

(You might want to mark your solution using the "Accepted Solution" button so that others can see how to fix it ;) )
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im having the same exact problem, but when you say this do you mean that you installed a new blu ray drive? and that fixed the issue?

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He installed a new hard disk drive to resolve the issue.

 

If you believe you have the same issue, you could check to see if you have a Toshiba drive by opening the drive cover and removing the drive (While the PS3 is off.)

 

The drive cover on old PS3 models is on the bottom/left, and the SuperSlim is on the right hand side.

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okay so i kind of have the same problem lol. the game play is just fine, however when it does a cut scene then its stars skipping and lagging, is it the same problem?

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