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31 Mar 2012
By bosfodic

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Help.... PS3 keeps freezing

40 Replies 85,025 Views Created 01-04-2012
31 Mar 2012
By bosfodic

Hi,

 Once again I am trying to sort my sons PS3. Keeps freezing during games. Can't do anything with it except unplugging it.

 Can anyone help me with how to sort this.

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Any game? Or specific games?
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bosfodic

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Any game. When it freezes the only button that will work is the eject. Can't even turn PS3 off

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LtFury2007

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what model is it?

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bosfodic

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CECH-2502B...Does that make sense. About a year old 320gb I think

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I would recommend giving your local Sony support number a call. You can find the number in the back cover of any of your game manuals.

I suspect (based on the very limited information provided, so I could be wrong) that you will need to go to the recovery menu and do a rebuild on the harddrive. I've never needed to use the recovery menu so I can't recall how to get there, but the friendly Sony rep can help you with that.
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stupidbunnysuit

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Hi there,

 

You should always turn off your console by either using the PS button on the controller, and then selecting "Turn Off System" - if the console seems to be freezing, then you should still be able to turn off the console by pressing and holding the power button - you may need to hold it for at least 30 seconds. This should always work.

 

If you don't turn the PS3 off correctly, it may damage the data on the hard drive, sometimes causing irreparable issues.

 

To get into safe mode / recovery / diagnostice mode (all different names for the same thing) -

 

Plug in your console. Press and hold the power button on the console, keep holding it unti it turns off again.

Then, press and hold the power button until you hear a double beep.

 

You will then be prompted to connect your controller using the USB cable and press the PS button.

 

You will be prompted with 6 options.

Option 3 will resolve most basic issues with freezing.

Option 4 will act like a 'defrag' does on your PC - reorganise all your data so it's more easily accessible (quicker)

Option 5 will complete a quick restore of your PS3 (this will delete all the data on your PS3's hard drive)

 

If this sounds daunting, or doesn't work as above, please call your local PlayStation Support Centre and we can go through the best troubleshooting options over the phone.

 

-sbs

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bosfodic

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Thanks for that. All went pretty good (I think)

 

Updates were all up to date, however now when trying to install 2.05 comes up with Error Code '80710736'

 

Would you be able to help with this please.

 

Thanks

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stupidbunnysuit

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Hey again,

 

Not 100% on the '80710736' error code - it's not in the official database.

 

But, anything starting with 8071 generally relates to network connectivity issues.

 

3 things to ensure:

1. If you're using WiFi, ensure the signal strength is consistent, and above 75% (also replace with Ethernet if possible, to test)

2. Make sure you are using the PlayStation in isolation (make sure your computer is not downloading a movie in the background - if possible power off, turn off WiFi or unplug any other Internet capable device)

3. Check with your ISP to ensure your speed has not been capped, or they don't have any other general service issues.

 

If possible, try another ISP (take your console to a mate's place)

 

-sbs

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bosfodic

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Legend,

 Will give it a go now kids have parked up PSPs, Laptops etc etc.

 

Thanks

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X-WarDevil-X

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I had the some problem with a new 320g PS3 that was freezing alot and I did turned it off by the power button and when the unit restarted I get a message saying the hard disks file system is corrupted and to restore the system

 

I tried Restore File System and even tried Full Format on Hard Disk and still  had a freezing problem

 

then I called sony and was told to return it to the retailer as it faulty  and under the 30 day old

EB gave me a replacement unit .

 

To my shock the new unit had the same problem and sony again told me to return it to EB as this unit was also faulty too the EB staff where in shock also and very helpful as I record the problem onthe  video camera on my phone

 

I was sick of it and ask EB to exchange the PS3 to a another brand of console

 

 

Just a note I am not a fan boy or trolling this post is just my  experience with the PS3

this is my case number -edited out- -sbs

I

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stupidbunnysuit

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Sorry to hear of your issues there WarDevil,

 

It's definitely uncommon for a PS3 to have issues like that you have described.

 

I hope your ultimate outcome was satisfactory in any case :)

 

-sbs

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was having the same problem with freezing games and went through all the safemode options as described now my ps wont read my disks and when the disk actually shows up in the menu it wont play. any sugestions guys 

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iLythium

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Hi Unsafewhale,

 

Is this issue occuring with all of your game discs? If your console is not reading any discs, unfortunately it may require servicing.

 

In any case you will need to contact our Support Centre for further assistance.


(Australia Support) : 1300 365 911
(New Zealand Support) : 09 415 2447

 

- Lyth

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VIN-CHEEZLE86

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My ps3 keeps freezing and a matrix screen after I turn it on any advice

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polo_raheel

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When it tells me to plug in my controller and then press the PS button, nothing happens, can you please explain that part better or give a possible solution

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blackwiggle

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All controllers need to be a registered device with the PS3 to work, sometimes a controller can lose sync with the PS3 so you need to reset it.

 

Here is a video showing where the button is to do this.

 

http://www.youtube.com/watch?v=O9YggsbpwR0

 

Then use a USB cable and re register the controller and you should be good to go.

 

That's if it is a offical Sony controller.

If it's a different brand, well Sony can and have change the system software numorous times to make clone contollers suddenly not work, if that's what you have there is nothing you can do except get a proper Sony controller.

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Hi i have triedeverything you have suggested now when it say connect controller with a usb it just freezes and doesnt let me go any further. any suggestions would be a great help, or i'm i going to have to get a new ps3

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Nomembrane

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Hi Richard_Hoskin,


Sorry to hear that your controller is not responding correctly.

 

Is there anywhere specifically that your console is freezing? Are you getting any error messages arise on the screen at all?

Without further information and for the quickest resolution, we would recommend that you contact your local PlayStation Support Centre for further assistance.

 

Contact Us

 

Hope this helps.

Nomembrane

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nWo_RKC_4life

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U just got a sucker ps3

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me too but only on 1 disc PAYDAY 2 it lags alot on the main menu with or without internet and in game plz help is the cd broken

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