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11 Aug 2011
By RabidWalker

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Issues with the Automatic Update feature- PlayStation Plus Users

213 Replies 1,805 Views Created 11-08-2011
11 Aug 2011
By RabidWalker

Are any Plus users experiencing any issues with the Automatic Update feature?

 

Including-

 

Automatic downloads

Game Updates

Save Back Ups

etc

 

I am currently looking into this, so let me know how you're getting on!

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moriarty1975 wrote:

Hopefully 3.72 will fix any problems people have with auto-update.

 

PS3 System Software Update (v3.72)


Hi moriarty1975,

 

I have been informed that the latest Update v3.72 should fix the auto update issue people have been having.

 

If there are further queries or issues, let me know.

 

Thanks,

 

Rabid

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wbuczolich

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Setting the PS3 back to factory default settings didn't fix the auto-update issue.

 

however, my avatar is visible now in the upper right corner.

 

(PS3 fat, 60GB)

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I called Sony Support today who admitted they don't know what's happening and haven't heard of my problem so far...

They suggested opening a number of ports she gave me in my router settings, however I'm using a DMZ anyway so all ports are already opened.

I give up! For £39.99 a year for the services, I'm not overly happy right now.

It's so weird because it hasn't worked since the update last Tuesday, but on Sunday I was playing around with it and I got it to work finally on sunday afternoon and got the auto update message and everything, all I did was manually sync my trophies, an internet connection test, and changed date/time to 'update via internet' - but since then it's not turned on at all. None of my saves have been backed up since sunday afternoon.

My avatar in the top right corner was missing for the first few hours after the update too. I also had the missing 'video on demand' icon problem for the first day.

I am wondering if this is an internet port problem of some type - but like I said, I have DMZ enabled so all ports are opened.
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I also reset the PS3's setting, but it did not help.

 

Automatic Downloads worked fine before the update, and manually syncing trophies and uploading game save files still works even now. So I don't think that this is an internet port issue. See, the console doesn't even turn itself on automatically, so it won't even try to establish an internet connection. I tried wired as well as wireless LAN.

 

So, RabidWalker/SCE, were you able to reproduce this problem?

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I think I just fixed mine!!! I swapped my router from a BT Home Hub 3 back to a Home Hub 2. Turned auto update off and back on and set it for the 2 hour window that I am in now. Powered down and it instantly booted and started updating. I work for BT Broadband andte only difference I can think of between the 2 hubs that may affect this is the enhanced upnp mode. This is an additional level of security above standard upnp. I'll test more tomorrow back on the hub 3 and report back. In the meantime, can you please reply stating your router type and if it has enhanced upnp mode?
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jiandrews, I did a similar thing in that I updated my trophies, then turned off the console and it came on for auto updates. Since then it's done nothing.
I think we just need to sit and wait. Give it another week. It'll catch up with itself.
I have a Netgear DG834G
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Ok, I think I've sorted it.

My system didn't auto update again last night, so have been playing around today.

Reset the internet connections setting and stopped using DMZ.

I then changed the date/time from 'manual' to 'set via internet'.

I changed the auto downloads time to match the time it was now, and selected it to be 'on' and then turned the console off.

The system then rebooted and I have the auto update message on screen.

This worked at the weekend when changing date/time to 'set via internet' so i think it's that.

Can everyone try the above and post back please. Thanks.

P.S. Remember to change the auto downloads time to suit you.

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Cheers JAY81UK, seems to be working now for me. It took two goes though, first time I switched off using the XMB option and it didn't reboot. Second time I held the power button to shut down and it restarted and I now have the auto-update message. Will keep an eye on how it goes next few days, thanks!
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It doesn't cure it. People have tried this before and it doesn't update the next day or day after. Looks like there's something wrong. But we're getting in the right direction of the problem.
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wbuczolich

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could it be a problem with the ps3-internal clock?

i remember, that the ps3 already had some problems with the calendar, and some of us will also remember the iphone alarm-clock problem, where the alarm simply wouldn't run. 

maybe a summer-time related problem? 

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After days of wondering if the automatic update would ever work, it finally did today. I followed some advice given here; uploaded one save manually, synched my trophies manually, set the clock manually, turn off PS3, set the clock automatically, turn off PS3, turn off automatic updating, turn off PS3, turn on automatic updating, turn off PS3 ..... and it worked. Trophies were synchronised and game saves uploaded (although some weren't as I had ran out of online space). Hopefully that's Sony fixing the problem, or maybe me messing about with my system helped!
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i find it kind of funny that sony "don't know anything" on the phone.

my ps3 is not my life but it would be nice if at least the stuff which worked before would still work. i hate it when i start a game and i have to wait until it's patched. that feature was very good.

and i don't trust in that router fix. not because i don't understand the idea behind it but because it worked before with the same router. we should not start to modifiy our hardware to workaround bugs.
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It's funny. Right now my console runs the Automatic Updates.

 

What I did:

 

1. set the currently matching time frame (6-8 pm in this case)

2. set the system clock manually (basically just hit the X button to keep the current date and time)

3. set the system clock automatically

4. again set the currently matching time frame (6-8 pm in this case)

5. shut down the console through the respective XMB item

 

Right after shutting down the Automatic Update started. If SONY didn't change anything on their side, then I'd blame the console's internal calendar/clock.

 

Will do some more testing to confirm that Automatic Update keeps working.

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Exactly what I did....and then it didn't update at all since then.

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Well, manually forcing the Automatic Update by selecting the currently matching time frame seems to work consistently now. Several game save files were uploaded and the Beyond Good And Evil demo started downloading.

 

I'll have the console start Automatic Updates automatically this night. Tomorrow morning I'll check how that worked out.

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When is this going to be fixed, in the next update?

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My notes from another post:

 

Re: PS3 System Software Update (v3.70)

Davold wrote:

 


JAY81UK wrote:
Ok, I think I've sorted it.

My system didn't auto update again last night, so have been playing around today.

Reset the internet connections setting and stopped using DMZ.

I then changed the date/time from 'manual' to 'set via internet'.

I changed the auto downloads time to match the time it was now, and selected it to be 'on' and then turned the console off.

The system then rebooted and I have the auto update message on screen.

This worked at the weekend when changing date/time to 'set via internet' so i think it's that.

Can everyone try the above and post back please. Thanks.

P.S. Remember to change the auto downloads time to suit you.


This worked for me so far. Will see if it keeps working on a daily basis automatically though.



Set auto update for between 04:00 - 06:00 and it DID NOT work. Played around with it again today and only way I got it to work was by turning auto update off, resetting date & time via internet option, turning auto update back on to my current time slot, powered off and worked again.

 

Therefore has nothing to do with my router or internet settings as not changed. This is a firmware bug that needs fixed as auto sync simply is NO LONGER AUTOMATIC

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still no response from sony? anyone has called again? any new info?

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It doesn't work for me, either.

 

I have PS3 160GB Slim.

 

@Sony

How about releasing a 3.71 fix really quick?!

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Still not working for me. I can force an automatic update like I mentioned but that's stupid.

 

Not even an update from Sony either.

 

So this is almost 2 weeks I've paid £39.99 for services I haven't received....

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Auto Update has not worked for me since Update 3.70

 

None of my game saves have backed to the cloud automatically, trophies have not synced, and I have not received any game updates or push demos.

 

I tried running through the following steps (as suggested on the US Forums), but it did not help:

 

1) Turn Auto Updates Off
2) Set Date/Time via Internet
3) Run an Internet Connection Test
4) Sync Trophies Manually
5) Turn On Auto Updates, and set to current time
6)Turn Off Console

 

For reference, my console is a Slim 160GB model (not that it is seems to matter with this problem).

 

Any official update on this problem would be greatly appreciated.

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I wonder why this issue doesn't affect all PS3 consoles out there, since this is said to be a server-side problem. Well, I guess if it comes to a fix for this, we will never know what the actual problem was.

 

SONY/RabidWalker, anything?

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