New messages in the last hour
Get a response within minutes
92% percent of messages responded to
My PS3 has recently refused to play Blu-Ray disks. Sometimes it will get as far as the opening studio logo (eg Fox or WB) but then freeze. It has done this with brand new disks and disks it has played before. It is still playing games on disk and DVDs, it is only Blu-rays that are really slow to load and then come to a halt, if they get started at all.
Has any one struck this problem? And what would be even better, have you found a solution?
A few things to try:
Check your discs
If you have any discs that are not working in the console, check the reading side. We a looking to make sure the side is clean and free from smudges of scratches that may affect it being read. To clean a disc, use lint-free cleaning cloths made specifically for cleaning CD/DVD discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. Do not wipe in a cicular motion, as this may create more scratched on the disc.
Are you using the disc correctly?
Confirm the disc is inserted correctly into the PlayStation 3 system (label side should be facing up when the PlayStation 3 system is in the horizontal position).
Try an alternative console
This may not be an option for some, but if you know of another person with a Playstation 3 console you can try the disc(s) affected on their unit. This will help you to check there is not an issue related to the title/disc.
Compatibility and Region Information
-Some PlayStation format software titles may not play on a PlayStation 3 system. It is important to ensure that the region of the disc is Region (B) for Blurays, and Region (2) for DVDs (applicable to European/PAL territories only), and PAL for software.
Check Your Environment
Make sure to keep the PlayStation 3 system away from excessive dust, smoke, steam, extreme temperatures, humidity, or direct sunlight. Full details on Safety Precautions and Use and Handling can be found in the PlayStation 3 Instruction Manual http://uk.playstation.com/ps3/support/manuals/
If you have gone through these steps and continue to have an issue with your PS3 you can contact our Playstation Support where the folks there should be able to help you.
Website ©2016 Sony Interactive Entertainment Europe Limited. All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. More info