PSN Pick n Mix Minis transfer problems

[#1]

Yesterday I purchased the 5 Minis package and downloaded them to my PS3 as usual along with Orbit free with PS+

This morning on downloading them via the PSP i get the message 

The download failed. You can use (minis pick & mix) on only one PSP system

I could download Orbit fine to my PSP and no other PSP is connected to my account, any body else gettingthis problem or how to solve it!

Tried MediaGo but still the same problem.

[#2 · Accepted solution]

Hi Guys,

I have received a further update from the Network Team. Users who have purchased the Minis Pick and Mix and have had issues with the transfer will be able to email the support line instead of calling.

Account authentification is no longer a requirement for those affected, and if you are able to send your Online ID via email, a case can be created and put forward for the Network Team. From here they will be able to provide a a resolution for you.

For those who wish to call, they still can and a case will be made and sent through- but account authentification is not neccesary.

The Support Line email team have recently been updated to let them know that this can be sent straight up so you should not now be advised to call the support line to rectify this issue.

PlayStation Support Email Contacts

If you encounter any further problems with this let me know,

Rabid

[#3]

I have the same problem. I download it the "Minis Mix" pack and the five games on PS3, but i I can not transfer them to my PSP System. 

[#4]

PS : Of course I have only one activated PSP, and i logged in with the same PS3 account

[#5]

I have exactly the same problem.  I contacted customer services for the store and they felt that it should work!  They have passed my complaint on to network services so I am not holding my breath. I checked the offer using mediago this morning and it clearly says for use on 2 ps3's and 2 psp's.  Maybe if enough people ring and complain they will get something done.

[#6]

Same prob, could you give me an e mail for cutomer services, cant find it online....

[#7]

---

hairfreax wrote:

Yesterday I purchased the 5 Minis package and downloaded them to my PS3 as usual along with Orbit free with PS+

This morning on downloading them via the PSP i get the message 

The download failed. You can use (minis pick & mix) on only one PSP system

I could download Orbit fine to my PSP and no other PSP is connected to my account, any body else gettingthis problem or how to solve it!

Tried MediaGo but still the same problem.

---

Hi guys,

I have raised this issue and we are currently looking into it.

I will update when I have more information and feedback for you.

Thanks,

Rabid

[#8]

So is there any news on this?  It seems like there are lots of us suffering this problem but I'm not seeing much sign of progress towards a solution.

[#9]

I know the feeling, want to buy some games of the store in the Festive Sale but dont want the annoyance of seeing the same message and feel like ive wasted X amount of money again.

[#10]

Sadly, I think it will be at least another 24hrs before we see any activity on this.
I would presume the support staff who would look into this will still be on their Christmas break.
My advice would be to steer clear of the Minis Pick & Mix until its certain its working as it should :-(

[#11]

Still nothing. Whoever is responsible for that should be slapped in the face with a rotten fish, for effectively taking the fun out of that Xmas sale.

[#12]

I would ring up to complain but the cost of the call would probably let me buy every Mini ever made.

[#13]

Fingers crossed for some news on the 28th :-)
(I wouldn't suggest anyone hold their breath though)

Anyway, whats everyone been playing whilst waiting for their new Minis?
I've been hammering 'A Space Shooter For 2 Bucks' and 'Little Big Planet'.
I'm pleased to say that they've kept me entertained :-)

[#14]

---

Krog360 wrote:
Fingers crossed for some news on the 28th :-)
(I wouldn't suggest anyone hold their breath though)

Anyway, whats everyone been playing whilst waiting for their new Minis?
I've been hammering 'A Space Shooter For 2 Bucks' and 'Little Big Planet'.
I'm pleased to say that they've kept me entertained :-)

---

Hi Krog360,

We are waiting for clarification on the issue here, at this point the Pick & Mix has been made available on the PSP store and if downloaded through the PSP store, will work on the device. At this moment in time the Pick & Mix bundle for PS3 and PSP are seperate and will not work on the other device.

I will update when I have more information.

Thanks,

RabidWalker

[#15]

@RabidWalker

Thanks for the reply.

I guess this means that those (like me) who purchased the pack on a PS3, have no way of accessing their purchase at the moment.............other than on the PS3 of course (I play the Minis on my PSP though).

I had noticed the Pick & Mix option on the PSP but when I try it, it just says that no items are available at this time.

If all else fails and 'clarification of the issue' is not forthcoming in the next 24hrs or so, is there a direct dial number to call to get a refund on this purchase ?

I would have thought that to be a valid option for the customers affected given the nature of the issue.

Many thanks again,

Krog360.

[#16]

Thanks for the update rabidwalker.  At least we know this issue is getting some attention somewhere within Sony.  It's worth pointing out though that the terms of the Pick n Mix deal on the PS3 most definitely stated that minis were licensed for use on up to 2 PS3s AND up to 2 PSPs.

[#17]

@IndieBlue

......also worth pointing out that it didnt state or warn that the Minis were licensed for use on one machine only  

Sounds like a bit of a pre-Christmas *****-up to me :Stupid: 

Lets face it, the PSN Store has been around for a while now and you would have thought that this would have been a fairly routine promotion to set-up.

But what do I know  I guess its easy to be critical of these things when you dont know the facts.

With the four(ish) days that they have been off, this is really probably the first day to look into a fix and so we should probably be a bit more patient :xLol: 

Oh well........back to 'A Space Shooter For 2 Bucks' :Sniper: 

[#18]

Damn. How much longer we'll have to wait to play our games? :/

[#19]

Not wishing to moan or anything but RabidWalker's clarification has clarified nothing! Having already bought the pick & mix nobody here can buy it again on the psp store.  We all want to know if sony are correcting this issue so that we can use the games on the 2 PS3s and 2 PSPs it said in the licence?

If they are what is the ETA of the fix, if not how are we to be compensated?

[#20]

I would also like to know what is happening with this.

I buy minis to play on my PSP, not my PS3 so if this cannot be resolved in a timely fahion I would like to know what compensation will be offered or how to get a refund for a PSN purchase.

I am also a bit surprised you are still offering this deal on the PSN when it is obviously broken.

[#21]

I bought it with Media Go. Couldn't download anything, so i looked around and found this:

http://community.eu.playstation.com/t5/Technical-Help/minis-pick-amp-mix-I-bought-the-ticket-but-the...

1 Go to Playstation Network on the XMB
2 Go to Account Management
3 Go to Transaction Management
4 Go to your Services List
5 select the minis Pick & Mix title
6 Select the minis Pick & Mix entitlement again
7 You will then view how many picks you have remaining on screen
8 Click on ‘Select Content’ – this will take you back to the minis Pick & Mix catalogue where you can browse 50 minis
9 Make your minis selection

Did it from my PSP. It worked.

[#22]

@AlucardDHK

Thanks for the reply, but I think thats a completely different issue.

Doing what you suggested on my PSP takes me to the Pick & Mix entitlement but then theres nothing after that !

If I try to pick the games from the store, it shows them as having being bought but when I try to d'load them I get the "can only use on one PSP" message