New messages in the last hour
Get a response within minutes
92% percent of messages responded to
Yesterday I purchased the 5 Minis package and downloaded them to my PS3 as usual along with Orbit free with PS+
This morning on downloading them via the PSP i get the message
The download failed. You can use (minis pick & mix) on only one PSP system
I could download Orbit fine to my PSP and no other PSP is connected to my account, any body else gettingthis problem or how to solve it!
Tried MediaGo but still the same problem.
Solved! Go to solution
I have received a further update from the Network Team. Users who have purchased the Minis Pick and Mix and have had issues with the transfer will be able to email the support line instead of calling.
Account authentification is no longer a requirement for those affected, and if you are able to send your Online ID via email, a case can be created and put forward for the Network Team. From here they will be able to provide a a resolution for you.
For those who wish to call, they still can and a case will be made and sent through- but account authentification is not neccesary.
The Support Line email team have recently been updated to let them know that this can be sent straight up so you should not now be advised to call the support line to rectify this issue.
If you encounter any further problems with this let me know,
Habe heute auch wieder eine Antwort erhalten. Der Betrag wurde mir letzte Woche schon Gutgeschrieben. Nur sind die Spiele weiterhin als Gekauft gekennzeichnet was ein erneutes Kaufen unmöglich macht.
Auf die frage wie es da weiter gehen soll kam folgendes :
Sehr geehrter Herr ******
vielen Dank für Ihre E-Mail.
Unsere Kollegen in England haben uns mitgeteilt, dass aufgrund der technischen Komplexität des Problems bis auf weiteres nicht funktionieren wird.
ACHTUNG: Wenn Sie auf unsere Mails antworten, senden Sie bitte stets den gesamten Inhalt der empfangenen Mail mit zurück (nicht als Anlage!) und setzen Sie Ihre Antwort unbedingt an den Anfang Ihrer Mail. Danke!
Mit freundlichen Grüßen
Telefon: 01805 / 766 977 (0,14 Euro /Min. aus dem dt. Festnetz. Mobiltarife können abweichen (max. 0,42 Euro / Min.) / Mo. bis Fr. von 10:00 Uhr - 20:00 Uhr)
Vielleicht kann es ja jemand der besser Englisch kann wie ich Überstezen und hier reinschreiben. Sag schon mal "Danke" dafür.
The problem is fixed for me!
To recap - I accepted the refund about two weeks ago on the condition that the games would be removed from my account so I could purchase them individually if I wanted to (and thus not be locked out of the content).
I got the refund about a week ago, but the minis were still marked as owned by me so I couldn't re-buy them and was locked out from them. I called PSN tech support to comaplain. They were surprised - they thought they'd taken them off my account like I'd asked. They said they'd look into it.
I haven't heard from them since, but I checked today and it's fixed. In the PlayStation Store the five minis I originally chose are marked with a blue shopping bag instead of the red shopping bag for "I own this". They're also gone from my downloads list. When I try to play them on my PS3 they still work fine (which I'll take as compensation for this mess), but I'm sure if I deleted them I wouldn't be able to download them again for free (after all they're not in my downloads list).
To prove that it was working, I bought one of the games at full price. This worked fine. It's now in my downloads list and I can download it on both PS3 and PSP. I am no longer locked out of any content, I have my money back, I have five free minis on my PS3 and I have the ability to buy them at full price for my PSP if I want to. I'd call that resolved, at last.
If anybody else has not yet reached this conclusion and would like to, I strongly advise continuing to call PSN support until you get here too. (for reference, I'm in the UK - I appreciate that other countries' PSN support phone lines may not be as helpful)
it is sad that such a good offer had to end this way. I haven't even tried contacting the customer service because I doubt they will even file the complaint here in the Middle East region.
the 5 minis are sitting there on my PS3 untouched because they look bad and out of focus on the big screen, I can't even use RemotePlay with them.
I don't want to buy them for full price, and for me I am done with Sony's special offers, I don't think I am going to renew my PS plus membership because I feel that the discrimination in free content between regions is unfair.
Maybe when they work out how to get the PSPlus minis to play on the Vita they can use the same method to fix this. But, they will probable just bury their heads again and after a few months say that the plus minis can never be played!
Personally I'm glad that the current fiasco robbed me of any plans to buy a Vita as that seems to be plagued with even more problems than usual ( as the 1.65 update proves Sony no longer seem to test anything...)
hmmm was hoping there was a better fix than what i've read
as I originally purchased the minis pick & mix when I only had a ps3 - in March I finally picked up a psp cheaply at game and thought great would be able to play the games - had honestly thought any issue would have been fixed- especially as I only have 1 ps3 and 1 psp and that falls within the remit of what is allowed
to be honest reading what the fix is - sounds like bait and switch - making an offer then refunding the money as they have no desire to make available the original offer or the only way to actually use the content was to buy it through a psp and not the ps3
seems as if when the made an update to vita on the ps3 - sounds like psp users were shafted - no longer able to store games on the ps3, not to mention suddenly the installers for minis and psone titles sit on the xmb after installing the game and have to be manually deleted
so i'm guessing if i want to buy anything for the psp it has to be through my psp and not my ps3 and will have to buy multiple memory cards for the psp - which means ultimatly its cheaper to just buy it on umd
Website ©2015 Sony Computer Entertainment Europe. All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. More info