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We just got our new PS3 online for first time tonight. So far, so good. It wanted to do a system software update- sounds good, OK. At 42% on the system update progress bar, it stopped and threw up the following error message: "An error occurred during the update operation. Contact technical support." The error number is 8002F1F0. I reset the PS3, but when I powered back on it automatically went back into the update routine, with no option to get out of it, and stopped at the same point as before. This happened several times.
Can anyone advise me on how to bypass this and get back to the PS3 menu, so that I can do a manual system software update? Much appreciated.
Solved! Go to solution
First things first....
1. Download the latest version of the PlayStation 3 Update (to a USB / External Device has to be formatted to [FAT32]).
2. Remove PlayStation 3 Hard Drive (PS3 / HDD).
3. Place HDD into a computer for reformatting process.
4. Now use Windows / Ubuntu... or any formatting tool and format it to (FAT32) (for Ubuntu: When formatting change it from [ext32] to [Unformatted]).
5. After it being completed remove the PS3 HDD.
6. Place HDD back into PS3.
7. Go into Recovery Options / Safe Mode.
8. Now choose #6 (System Update) and then follow the instructions it'll ask u to reformat it do it and then following will be the installing of the latest version for PS3
and... BAM! it'll work and won't go back into that updating loop, Enjoy!
(these are the steps i had to take in order for it to be fixed)
i bought my PS 3 today and during the online system update it showed the same failure!
But on my PS 3 it stops at 45%. And i also get the message: "An error occurred during the update operation. Contact technical support. (8002F1F0)"
Anyone, any idea how to fix this problem?
As all three of you are having the same issue, maybe talking to each other about the things you did, the setup you have etc will help you all when you ring up Technical support. That seems the only choice.
I would recommend resetting your routers, also holding down the power on button for 5 seconds so you hear two beeps, this will do a reset on the system, hopefully this will get it out of the loop your experiencing. If it does try downloading the firmware from the UK playstation website, stick it on a memory stick and try updating like that.
Thanks for your reply, how ever, this didnt work, when I switch power on, it will try to run installation and after 45% is run, it gives the failure 8002F1F0. So there is nothing much to do.. how about the others? did it work for you?
There are two phases for the firmware update, downloading the firmware and installing the firmware.
Did the firmware get downloaded, or is that the screen it gets stuck on?
Its very likely that the PS3 is bricked if the update didn`t finish correctly.
You could try this guide
I solved my problem!
As the update started i pulled out the HDD (litte plastic cover on bottom of the PS3 and one screw). And then it run to 99% and stopped without any message. Then i unplugged the power to restart the system. At the next restart it run to 45% again and then jumped to 100%. Now my system is updated correctly and runs just like it should.
I hope this solution works on your system too.
With best regards...
also, I am not sure how this works, is someone from manufacturers side reading these as well cause I would like to hear their comment about this, I do appreciate your help and guidance, but I still would like to get Sony's comment to this as well before doing something that might cause that I have no warranty in my ps3...
Its really odd that they have not instructed their re-seller channels from this problem and to be honest, this kind of ruined my weekend.
So, I would like to be sure and hear what sony has to say about this and handle it by the book, this is quite funny that you guys were able to solve this in no time and meanwhile I even havent found phone number from where I could ask about this... :)
So in case you are able to find email or phone number to their help desk or technical support for Finland, I really would appreciate this, anycase, I will take it to Sony's distributor tomorrow just to instruct them to tell peopple about this kind of problems and how this update should be made.
Many thanks for your help so far...you are doing free work for Sony, make sure that you are getting something in change.
I didn't matter if this will brake the warranty, because i bought my PS 3 in a big electronic mall here in Germany on saturday. And if i hadn't solve the problem yesterday, i planned to change it in the mall - and i'm really sure, they will had changed it. There is also no warranty seal you have to break if you open this little cover, just a little bit of blue paint on the screw head, but if you screw carefully you would not damage this paint. You can remove it very, very easy. There is also a metal bow on the framework the HDD is fixed in to pull it out. And because of the S-ATA interface there's no cable to plug in or out, just pull it out and push it back. ;)
I my eyes the HDD is designed to change it very easy and without loosing warranty. There's not even a screw in the framework! Only two brackets!
My advice: open one litte cover, screw the screw out, start the PS3, wait until 3%-4% percent (i did so) pull the HDD out and wait what will happen! Put the HDD back... Maybe you have to start it once again.
If it will fix the problem you can play again. ;)
If it will not - change the system or contact the Sony support.
Or you let it be and only contact the support.
I think its worth a try!
But i will not force anybody! I only think you should not be to scary.
The bad update is not your fault, you only want to fix it.
Even the distributors technical support could not get it moving, my ps3 was sent to importer as they had no clue how to solve this and that they had never heard about this problem :) it only raises you points as you were able to crack this in no time...
What happened is that they gave me 120 gb version to substitute my 250gb version until they will get replacement from the importer. I just realized that Sony has to be the worst company to stand in front of their problems. They are only dropping all their responsibilities to their value chain and eventually to end customer like me. I am really dissapointed, not only that I spent several hours in net, searching for the root cause and trying figure this out by my self+ driving +calls to distributor. Not to even mention 7hours I lost by playing and all that data will be lost. Man, I have to say that in the end, its us, end users who are paying and testing their products.
So, as you may notice that this issue got my blood boiling and only thing that I was lacking is the instruction from what to do if something goes wrong , some support from sony, but they dont even have support here in Finland for technical problems...what a dissapointment.No humanity.
But as for the silver lining, you were able to tackle this problem faster than they even knew that they have made error in new version...that my friend is what I can call good work. Many thanks & lets hope that once they will send new ps to me, it will work like it should be working. ;)
good night and regards from cold north!
agree with this completely. i have problem. and noone is taking responisbility.
i'm also suffer from this error (8002F1F0).....does anyone have a solution for this error and really works????
I also had the same problem as you guys,and i tried taking the HDD out half way through the install and it did nothing except give me a minute's countdown to basically put it back,after talking to peope on various forums i tried the re-formatting teqhnique ,which was taking it to my local currys electrical and paying them £29.99 to clear everything on there.
I went home, inserted the HDD back in its place and i got rid of the loop and i now had the 1 to 6 option list after doing the beep sequence ,so i phoned technical support and they told me to choose option 3 ,nothing happened so then they said try option 5 and still nothing so now im waiting on a phone call from the manager tommorrow to hopefully discuss a fix or refurb free of charge,at the end of the day i would still be playing it if i didnt try to install there latest update ,in fact we all would so after reading your problems it can only help my cause .
I will post on this forum the outcome of my talk with the manager.
did u get something or reach to any solution for this issue????
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