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13 Nov 2012

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Playstation Staff

Unable to create sub account

13 Replies 958 Views Created 13-11-2012

I am trying to add a sub account but seems to fail at last step after choosing online Id, address details.  Shows the famous error code 80023102 which seems to be associated with credit card in many threads. 

 

I tried adding some funds using browsthroughout ill no success thou funds added successfully. I have used master account to create the sub account, Internet is  also working fine. 

 

what could be the problem?

 

cheers,

ashish

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Message 1 of 14 (958 Views)
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Playstation Staff

Re: Unable to create sub account

Hi Naikashish,

 

Is there any message when you get the 80023102 error? 

 

As an alternative you can create the Sub Accounts via the SEN website and then link them to the PS3 after.

 

SFZ






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Message 2 of 14 (948 Views)
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Re: Unable to create sub account

it just says " an error has occured 80023102" and nothing else. I can see the sub account created under sub accounts option.

 

Error i have described is wile linking on PS3.

 

Ashish

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Message 3 of 14 (946 Views)
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Re: Unable to create sub account

Getting a different error message today - 8002314A. it relates data corruption and suggested logout and relogin. tried but still getting same error.

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Message 4 of 14 (926 Views)
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Re: Unable to create sub account

Ok another suggestion is to create a new User on the console then try to link the account to that User.

 

In the mean time I will try to get a bit more info on why your getting these errors.

 

SFZ






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Message 5 of 14 (924 Views)
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Re: Unable to create sub account

I'm having the exactly same problem, I get the error on the last step of creating sub accounts.

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Message 6 of 14 (907 Views)
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Re: Unable to create sub account

My son has played many levels of his favorite games so i will lose his data if i create another user. Any other option?
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Message 7 of 14 (889 Views)
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Re: Unable to create sub account

I created the new account on SEN, but when I try to link to it with a new User on the PS3, I get the same error at the last step afer entering all the address information and 'confirm'. Is there any news on a fix for this?

 

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Message 8 of 14 (823 Views)
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Re: Unable to create sub account

We are having the same issue.  Was this ever resolved?

 

I set up an account on the PS3 and the Sony Network and then craeted two sub accounts on the network.  My boys have then completed the setup on the PS3, but get the error message as they conform their preferences.

 

Getting very annoying and time consuming.

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Message 9 of 14 (795 Views)
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Re: Unable to create sub account

Just ran into same issue.  Trying to setup subaccount for my son and after confirming his id, address, gender etc. i select confirm and it gives me the same error has ocurred 80023102  messsage.

 

Sony are you listening.. any ideas?? 

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