Reply
Want to join in?

Sign in to continue

I have a PSN account

Welcome back!

I'm new!

it only takes a minute or two

  • 80

    New messages in the last hour

  • Get a response within minutes

  • 92%

    92% percent of messages responded to

06 Feb 2013
By Nurney1

Nurney1

  • Offline
48%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post

error code 80010038 when installing

20 Replies 3,486 Views Created 06-02-2013

when i try install anything from the ps store i get error code 80010038 i have tried everything can anyone help me please !!!!

Reply
0 Kudos
LABELS:
View our house rules for posts
Post Reply Update Reply Cancel
09
/16

fi8767

  • Offline
96%
09 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
fi8767
Accepted Solution
What gave you tried, specifically?
Reply
0 Kudos

Re: error code 80010038 when installing

02
/16

Nurney1

  • Offline
48%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Nurney1
Accepted Solution

black ops 1 map packs and demos have tried rebuild database and restore file system 

 

Reply
0 Kudos

Re: error code 80010038 when installing

02
/16

Nurney1

  • Offline
48%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Nurney1
Accepted Solution

but i can download small things like nuketown zombies can i cancell out hdd problem

Reply
0 Kudos

Re: error code 80010038 when installing

09
/16

fi8767

  • Offline
96%
09 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
fi8767
Accepted Solution
Have you got the available HDD space to download these larger items?
Reply
0 Kudos

Re: error code 80010038 when installing

Beta Tester
04
/16

SuperFastZombie

  • Beta Tester
  • Offline
92%
04 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
SuperFastZombie
Accepted Solution

fi8767 wrote:
Have you got the available HDD space to download these larger items?

 

Also does the install fail at the same percentage every time?

 

Reply
0 Kudos

Re: error code 80010038 when installing



02
/16

Nurney1

  • Offline
48%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Nurney1
Accepted Solution

8percent everytime i tried the install process wired bout 10 minutes ago still the same

 

Reply
0 Kudos

Re: error code 80010038 when installing

02
/16

Nurney1

  • Offline
48%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Nurney1
Accepted Solution

can you please help i wanna be able to download new maps for black ops 2 when the come out

Reply
0 Kudos

Re: error code 80010038 when installing

05
/16

OrdosAlpha

  • Offline
98%
05 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
OrdosAlpha
Accepted Solution

Try removing and re-inserting the HDD. Then try to download and install the item again.

Reply
0 Kudos

Re: error code 80010038 when installing

[ Edited ]


My PSN Profile


All blank friend requests will be refused.
02
/16

Nurney1

  • Offline
48%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Nurney1
Accepted Solution

yes lik 100gb 

Reply
0 Kudos

Re: error code 80010038 when installing

Beta Tester
10
/16

TheStill

  • Beta Tester
  • Offline
98%
10 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
TheStill
Accepted Solution

Are you running wired or wireless?  Most probably when its been downloading your connection has dropped for a few seconds and so has lost data.  This has caused the data to become corrupt and unable to install.  Try deleting the corrupt download and re downloading over a wired connection connection so there is less chance of you getting this problem again.

Reply
0 Kudos

Re: error code 80010038 when installing

02
/16

Nurney1

  • Offline
48%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Nurney1
Accepted Solution
How do u remove hdd on slim ps3
Reply
0 Kudos

Re: error code 80010038 when installing

02
/16

Nurney1

  • Offline
48%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Nurney1
Accepted Solution
I've tried the install wired or do i have to do d download aswel as the install
Reply
0 Kudos

Re: error code 80010038 when installing

02
/16

lord_passy

  • Offline
92%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
lord_passy
Accepted Solution
I've been having the exact same problem. Tried download Arkham City and Sleeping Dogs. Both get to 12% then 'error'. Strange thing though is that it only seems to happen on BIG files, ie. 7gb. Demos and small file games are working fine. Even the huge 3gb Metal Gear demo. Tried formatting, restoring file system, restoring PS3 system

Re: error code 80010038 when installing

02
/16

Nurney1

  • Offline
48%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Nurney1
Accepted Solution
Yeah mine is the same small ones download n install no problem is it a psn ting like i don't tink its anythin to do wit our ps3
Reply
0 Kudos

Re: error code 80010038 when installing

02
/16

lord_passy

  • Offline
92%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
lord_passy
Accepted Solution
Serioulsy dont think there's anything wrong with my PS3 as everything else is working perfectly. BUT THIS!!! It's doing my friggin' head in. Just took my HDD out, blown the dust out and put it back in so I'm gonna see if that does anything
Reply
0 Kudos

Re: error code 80010038 when installing

02
/16

Nurney1

  • Offline
48%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Nurney1
Accepted Solution
Its wrecking my head to please let me know if anythin works please
Reply
0 Kudos

Re: error code 80010038 when installing

02
/16

lord_passy

  • Offline
92%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
lord_passy
Accepted Solution

Ok quick update, here's a list of EVERYTHING i have tried to sort this out, to no avail;

Download through wireless
Download through wired
Download direct from store (wireless and wired)
Download in backgroud  (wireless and wired)
Restore file system
Rebuild database
Restore default settings
Restore PS3 system
Format HHD

So.........what the hell is wrong with this friggin' thing!! If anyone else has any suggestions, I'm all ears. Getting really fed up with this now. Looks like this is gonna be £40 wasted for PS+

Re: error code 80010038 when installing

02
/16

lord_passy

  • Offline
92%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
lord_passy
Accepted Solution
I'm gonna try a different HDD and see if that works. ill let you know what happens
Reply
0 Kudos

Re: error code 80010038 when installing

02
/16

lord_passy

  • Offline
92%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
lord_passy
Accepted Solution
Ok I've done that and lo and behold Sleeping Dogs installed correctly. Which means my hard drive was/is at fault, so yours might be too I'm afraid pal. The hard drive I'm using now is only 120gb so I'm gonna get a 500gb from Amazon, only £40
Reply
0 Kudos

Re: error code 80010038 when installing

02
/16

Nurney1

  • Offline
48%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Nurney1
Accepted Solution
That's gud news at least u got a solution man gonna order one in a few days myself
Reply
0 Kudos

Re: error code 80010038 when installing

Advanced
You must be signed in to add attachments
View our house rules for posts
Post Reply Update Reply Cancel