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21 Dec 2013
By oAPPENDIXo

oAPPENDIXo

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playstation store freezes after selecting a game

59 Replies 8,000 Views Created 21-12-2013
21 Dec 2013
By oAPPENDIXo

Problem: I open the playstation store, I navigate to a game or demo game I want to download (everything works fine). HOWEVER, when i select the game or demo i want to download the store just loads the game picture and the download button and than freezes...

I do have to shut the console down by pressing the green led on the console it self. Nothing else responds.

 

Solutions tried:

-reinstalling PS store

-time settings reset

-2 controllers active

-holding the X-button when loading

Noting worked.

 

Please help thanks.

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OB1KXB

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OB1KXB
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do you happen to have a PS4?

 

i was thinking it might be related to them being on the same network, as mine seems to have been suffering from EXACTLY the same thing ever since i first put Big Brother next to my PS3.

No issues on the PS4 though

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DefcCon5

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DefcCon5
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I have the exact same issue. The store functions normally, until I either select a game in the store, or go directly to the page of a game through the XMB. When I open either, the Store only partially loads the page of the game, and only a few options are visible. It completely freezes up as well, with the only solution forcing my PS3 to shut down.

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Calippo_Tecks

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+1 I want to download DMC and Borderlands 2...

It freezes when I select a game

 

I do have a PS4 as well, so this might be related to the problem.
(PS4 doesn't have any problems)

 

I hope they fix this really fast, because I would love to play those games, as a PSN Plus member I deserve to get them.

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X-B34stm4n

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Yup, im having this problem too... I want to get some games from the new sale on ps store but every time I select a game it freezes... this is really getting on my nerves as I really wanna get some games. They need to fix this as soon as possible.

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dario1998-_

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I also have these problems and I'm also a Playstation Plus member so I'ff i want to buy a game I buy them on my pc . you just simply go to https://store.sonyentertainmentnetwork.com/#!/ and log in. Then you buy your prefered game and they go to your download list and then you can go to the store on your playstation and you to your downloadlist and download the games.

That's my temperory solution for the problem

Excuse me for my english I'm not so good in it (writing)

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xerpi

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xerpi
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Same problem here...

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juizeh

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same problem here, it seems like after every update the store itself gets worse and worse.

 

i want to download borderlands, as a ps plus but it just hangs after i click the game

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the_killerbee78

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i have the same problem with the ps store if i would download a game it freezes just the same like you guys have it could not be the ps i have couse i still can play games and it dont feezes .. its not my ps3 but something with the store ;s please help me to fix this problem i already tried to restore my playstation and deleted everything on it it is just that ps store that only freeses nothing else .. weird :s

 

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oAPPENDIXo

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oAPPENDIXo
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Still no solution

 

Note: i do not have a PS4, the problem is not linked to this

 

HELPFULL FOR PEOPLE WITH SAME ISSUE:

You can still buy/download games by buying or selecting the game for download by doing your shopping on the website. You can acces all your PS-Plus content and buy games at the playstation store website.

 

When you did your shopping:

-open playstation store on the PS3

-go to: "downloads" in the navigation bar on the left side of the screen (just above the "recent" tab)

-here you see all the games you bought on the website

-select the game to download and press "X"

-your download starts

 

This is a solution, just inconvinient....

 

Greets

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JJ-86

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Its indeed a good temporaly solution, finally downloading my nba2k14 now :-) thx!

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svennd_wtf

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I also have this i dont get how much issues PS3 stil has... Im new to console gaming and i get more problems then computer. :-S
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jasonmar

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i have the same problem, when i go to the details of the game page on the ps3 store and i want to add a game on my shopping cart it freezes, anybody has a solution for this???

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BF-Driver

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BF-Driver
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Simply delete the PS Store app as you'd do with other games. The icon won't disappear on the XMB but next time you'll try accessing the PS Store it will first prompt you to install.

 

Worked fine for me!

 

 

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vioLence1337

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I'm getting fed up with my ps3 now.... The Last of Us and uncharted 3 stopped working ever  since the 4.53 update... Also playstation store when accessing the page to buy a game fully freezes... nothing works and the ps3 doesn't respond?

 

 

What is up with that Sony?

 

 

 

Could somebody please guide me to where you can get some help for the playstation store if it glitches? Also why do i get hdd problems ever since 4.53 update.

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02
/16

Denbrunoo

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Hiya

 

I am experiencing the same problem. 

Things I have tried:

- Updating the system (I have latest version installed)

- restoring the ps3 system

- rebuilding database

- delete ps store (+ ps home as well) - reboot - reinstall ps store => MULTIPLE TIMES

- Holding the x-button whilst loading

- Trying with multiple controllers, reassigning the controllers too

- date and time are set to sync with internet

- resetting router

- switching off media server

- turning off my router's firewall

- switching on unpnp option in router

 

Have I missed something? I kinda don't want to format my ps3 system because of all the data stored on it. I will do it if there's nothing else I can do, but I really dread it.

Also, I think it is unrelated but this problem started when I bought and installed GTA5. Maybe it somehow could be related? Anyone experiencing this problem without gta5 installed?

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02
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Denbrunoo

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Resolved: I tried holding down the down arrow on the D-pad whilst loading the store instead of the X-button. Worked like a charm. However, it's crap that these bugs happen lol...

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royko100

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same here

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vioLence1337

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I like to add that deleting and reinstalling the ps3 store doesn't help at all in my case.
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royko100

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i know i tryd everything

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wizzems

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I also have the same problem...

Reinstalling the PSN store does NOT help

 

PLEASE FIX THIS SONY

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