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21 Dec 2013
By oAPPENDIXo

oAPPENDIXo

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playstation store freezes after selecting a game

59 Replies 7,415 Views Created 21-12-2013

Problem: I open the playstation store, I navigate to a game or demo game I want to download (everything works fine). HOWEVER, when i select the game or demo i want to download the store just loads the game picture and the download button and than freezes...

I do have to shut the console down by pressing the green led on the console it self. Nothing else responds.

 

Solutions tried:

-reinstalling PS store

-time settings reset

-2 controllers active

-holding the X-button when loading

Noting worked.

 

Please help thanks.

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02
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dixbills

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dixbills
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Well I be damned, I have the same irritating issue!! And yes, I'm also a ps4 owner.

 

Sony we need a solution!!!!

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Re: playstation store freezes after selecting a game

02
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Kerbassi

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Kerbassi
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The problem that causes the freeze is the new version of the psn store... since it got updated i get problems on my ps3, the store is jusy designed for consoles whit performance ( ps4 ) its just like all the new games... take bf4 for instance, everytime theres a levolution event, you lagg like hell or just freeze out!

 

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Re: playstation store freezes after selecting a game

02
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Trypho

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Trypho
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Same problem here.

 

I don't own a PS4, but I do think that the problem is PS4-related since I first started to experience these freezes around the same time the PS4 joined the network.

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Re: playstation store freezes after selecting a game

02
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Cathenis

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Cathenis
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I am experiencing the same problem as everyone else here.
Have tried all your solutions but they're not working.
I want to speak to a moderator.
We pay a lot of money sony so do something.
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Re: playstation store freezes after selecting a game

02
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Popo_BE

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Popo_BE
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Same problem, PSN store freezes when you select a game, so I'm unable to download anything.

It started around the time I got my PS4. The PS4 store works fine...

 

As a workaround you can buy a game using the PSN store on your PC, and then download it on ps3 from the list of games you alraedy bought but yeah...

 

I got R&C Nexus and I am unable to redeem the disc bonusses, probably because it tries to access the store too...

 

This needs to get fixed... People would start to think that since the release of PS4, Sony has abandoned the PS3 and doesn't care. This shouldn't be that hard to fix, and it should definitely not take this long.

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Re: playstation store freezes after selecting a game

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plaZeHD7

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plaZeHD7
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I am a victim too.

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BDT

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BDT
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I got this too. Really annoying! I am using the workaround to download my PS+ content...

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Re: playstation store freezes after selecting a game

02
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FourthDock

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FourthDock
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Same issue! Is there any way to report this? This problem is gonig on for about two months now. Please Sony respond on this threat! We need a solution!
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Re: playstation store freezes after selecting a game

[ Edited ]
02
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adiohead

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adiohead
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Same problem here. PS4 owner too 

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Re: playstation store freezes after selecting a game

02
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kil13rChap81

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kil13rChap81
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Same problem but:

 

I had a 60gb hdd and tonight replaced it with 320gb and now I got the same problem as every one else:

 

all works fine until I click on the game as if im  about to purchase but system locks up first.

 

so I changed back to 60gb hdd and ps store works fine no problems at all.

 

once again I popped 320gb hdd back in and store locks up in same place every time

 

keep trying between hdd even a 250gb and results are always the same, the store only works with original hdd

 

its quite obvious what the problem is here

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Re: playstation store freezes after selecting a game

02
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KangaxxTheLich

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KangaxxTheLich
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I have the same problem, PS3 user.

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Re: playstation store freezes after selecting a game

02
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dripke

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dripke
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Same.
PS3 here. Thx Sony, I even can't buy Last of US as I want it and the only opportunity to buy it is the store :(. 

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Re: playstation store freezes after selecting a game

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10
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moriarty1975

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moriarty1975
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dripke wrote:

Same.
PS3 here. Thx Sony, I even can't buy Last of US as I want it and the only opportunity to buy it is the store :(. 


Its already been posted a few times in this thread - use the webstore : Sony Entertainment Network Store

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Re: playstation store freezes after selecting a game

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mattg1974

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mattg1974
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Same problem here on my PS3.

Not a solution but a workaround is to make the purchase from a computer on the PSN website. You can then go to the account transactions section of the account management option on the XMB and download the purchase from there.

Not ideal and Sony really need to fix the store, but at least this way you don't have to miss out on any offers etc whilst it's still broken...
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Re: playstation store freezes after selecting a game

02
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BenKillBen

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BenKillBen
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What worked for me was, delete the playstation store then power off the console, now open the playstation in safe mode and select option 4, once that has done it's stuff reinstall the playstation store, hope this helps :)
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Re: playstation store freezes after selecting a game

02
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Rudolphe__

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Rudolphe__
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This worked for me BenKillBen, thanks :D

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Re: playstation store freezes after selecting a game

[ Edited ]
02
/16

ScottishReiver

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ScottishReiver
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Same problem on a PS3.

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Re: playstation store freezes after selecting a game

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WaiakeaWarrior

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WaiakeaWarrior
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How do you do a clean reboot?
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Re: playstation store freezes after selecting a game

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