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22 May 2012
By starnett

starnett

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100mb Virgin Media Package, only 0.5 - 12mb on PS3!

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41 Replies 1,965 Views edited 22-05-2012

Hi,

 

I've just bought a PS3 160Gb Slim two weeks ago and I've been having some trouble with the internet connection. I really need it to wireless as it's located in my Lounge at the back of the house. My Virgin Superhub is next to my PC in the office near the front of the house.

 

However, the wireless has been complete pants. I'm lucky to get 2mb dowload most of the time, even checking on the PS3 web browser. I use Netflix and I'm not getting through a 40 minute show without it stopping 4-6 times to load. Great if you need lots of toilet breaks! :smileyfrustrated:

 

I decided to go the wired route with my PS3, reluctantly, but it will involve running an external cable around the house then into the living room where the PS3 is set up. About 30 metres in total!

 

However, last night, I moved the PS3 into the office to test it out before I go spending money on all that cable! Using my PC's ethernet cable, my PS3 only acheived 12Mb connection when connected to the Superhub. I'm not expecting it to get 100Mb but this surely isn't the most I can expect is it?

 

My wireless is very inconsistant with the PS3, even when it's right next to the Superhub. It ranges from 0.5Mb to 12Mb (if I'm having a lucky moment!). It's constantly changing.

 

Does anyone think it could be a PS3 problem? It's only 2 weeks old so I can still return it if necessary. It just seems so odd that if I connect any laptop / PC by ethernet, I get 100+Mb and all my other wireless devices (Ipad 2, Macbook and a Desktop PC) get 40Mb approx give or take. I'd be more than happy to acheive 40Mb on the PS3, even with a cable.

 

Am I doing something wrong? Do you think I need to return the PS3? Or does the Superhub not 'play nice' with the PS3?

 

I'm at a compete loss - any help really appreciated.

 

Thanks

 

Andrew

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08
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leggy1975

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Why would you need more than 12mb anyway on the PS3?

Also rather than run cables everywhere why not get some home plugs? I use them upstairs for my kids PS3 and works a treat
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02
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starnett

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Sorry, I'm very new to the whole PS3 thing.

 

So is 12 Mb OK? I installed Little Big Planet 2 on Saturday - it had 13 updates to install and it took 3 hours (this was on the wireless connection, about 700Mb of data in total). Is this good for PS3 / PSN? It just seemed to take forever considering my 100Mb connection.

 

Ironically, I've just send back some D-link Homeplugs to Amazon as I though they were getting a poor connection at the same rate, 12Mb. The rate was fluctuating though, sometimes down to 6Mb. 

 

Do you get fluctuations in speed with your Homeplugs? If you think the above speeds are normal then I'll just re-order some homeplugs again and see how I get on.

 

Look forward to hearing from you.

 

Thanks

 

Andrew

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02
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CplBadboyUK

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Starnett,

 

I think powerline adaptors will be your answer! For more info check out the net for more info or the manufacturers website. You wont need to run that external ethernet cable. In a nutshell they use yur homes existing wiring as a network cable and offer speeds around the 200MB/s. More reliable and secure than a wireless network and realatively cheap. Hope this helps

 

http://www.amazon.co.uk/dp/B004INVKP4/ref=asc_df_B004INVKP47983783?smid=A3P5ROKL5A1OLE&tag=googlecou...

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Re: 100mb Virgin Media Package, only 0.5 - 12mb on PS3!

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jason1971

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starnett wrote:

Hi,

 

I've just bought a PS3 160Gb Slim two weeks ago and I've been having some trouble with the internet connection. I really need it to wireless as it's located in my Lounge at the back of the house. My Virgin Superhub is next to my PC in the office near the front of the house.

 

However, the wireless has been complete pants. I'm lucky to get 2mb dowload most of the time, even checking on the PS3 web browser. I use Netflix and I'm not getting through a 40 minute show without it stopping 4-6 times to load. Great if you need lots of toilet breaks! :smileyfrustrated:

 

I decided to go the wired route with my PS3, reluctantly, but it will involve running an external cable around the house then into the living room where the PS3 is set up. About 30 metres in total!

 

However, last night, I moved the PS3 into the office to test it out before I go spending money on all that cable! Using my PC's ethernet cable, my PS3 only acheived 12Mb connection when connected to the Superhub. I'm not expecting it to get 100Mb but this surely isn't the most I can expect is it?

 

My wireless is very inconsistant with the PS3, even when it's right next to the Superhub. It ranges from 0.5Mb to 12Mb (if I'm having a lucky moment!). It's constantly changing.

 

Does anyone think it could be a PS3 problem? It's only 2 weeks old so I can still return it if necessary. It just seems so odd that if I connect any laptop / PC by ethernet, I get 100+Mb and all my other wireless devices (Ipad 2, Macbook and a Desktop PC) get 40Mb approx give or take. I'd be more than happy to acheive 40Mb on the PS3, even with a cable.

 

Am I doing something wrong? Do you think I need to return the PS3? Or does the Superhub not 'play nice' with the PS3?

 

I'm at a compete loss - any help really appreciated.

 

Thanks

 

Andrew


change your isp i would
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02
/16

CplBadboyUK

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Wouldnt neccessarily change your ISP.

 

I too am a VM customer with a 60Meg connection. Do a quick hard line speed check with a laptop to make sure you are getting a reasonable ping and the speeds you are paying for. you may need to ring VM to make sure there arent any problems that you may not be aware of such as power levels of the line.

 

I ve had Virgin media for many years now and have never had issues with the gaming side of it. been a feew minor issues but overall I enjoy low ping and excellent speeds. 

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02
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chrisandsheva

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@ starnet.

1stly, welcome to a great gaming xp.. secondly, am sorry you never (imo) got All helpful answers, i guess some ppl 'may' just be having a off day, or there with a landline isp..lol.. Anyway to try and answer your question, Yes, something is very wrong with your ps3.. i couldn't believe you waited 3 HOURS for 700mb to download.. now am not tech enough to suggest a fix or even the cause, but i know it's wrong. i have 20mb (virgin) and mostly get 17to18mbs, unless i have been greedy and find i am 'throtled', even then i get 2to4mbs... ok, i use wired All the time, but you say you tried this and never got much improvement.. also my wireless is more than you recieve, can't remember exactly but when i tried it i got more than 7mbs.. but from a 20mb service... now i will need to keep eye on this post as i am getting a superhub (tomorow) and my speed is 'meant' to go up to 30mb.. So if it is a problem with superhub (unlikely though.) i will post back here. But if you can't get better info to resolve this then i think that you should (if poss) check your ps3 on a friends network,ideally vice-versa, if a m8 has a ps3 to test your Network,, then maybe consider if it should be returned to store.

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03
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webrosc

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are you using the superhub?
its not ment to be the best at wireless, have you tried putting it in modem mode and using a different wireless router?

 

also

 

how are you getting the speeds? the internal speedtest on the ps3 isn't very good, i know my connection is running at the full 50Mb but the ps3 test says different pointing at the ps3 being part of the problem

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[ Edited ]

PS3 Slim 120Gb Upgraded To 250Gb
02
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chrisandsheva

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@ webrosc

Can you give more info on the superhub please.. ie where can i read about problems with it.. good idea about trying a normal modem but am sure you can't do that if you get above a certain speed, i was surprised to hear that i needed one (superhub) after negotiating a better deal with virgin.. got same service as now, plus extra 10mb speed (taking it to 30mb) And for 10 quid LESS per month.. amazing what some companies will offer if you say your thinking of leaving... anyway i would appreciate more info on this superhub stuff...thnx.

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03
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webrosc

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iirc the modems VM supply can only go upto the 60Mb mark, so a superhub is needed for the 100Mb connection.

when i say modem mode i mean its a setting within the superhub, it turns it from a router/modem to just a modem, you can't use a modem that isn't supplied by VM.

 

http://www.cableforum.co.uk/board/56/ is very helpful for all VM related stuff, alot of the users of the forum are/were VM employees

 

The only issue with using the SH in modem mode is the router you connect will need to be capable of the speeds, no point having a 100Mb connection with a router only able to do 54Mb wireless ;)

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PS3 Slim 120Gb Upgraded To 250Gb
02
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chrisandsheva

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thanks for reply and link, will check that out soon... i had a feeling After i had posted that this s-hub would have a switch of some kind to do what you'd said.. my bad.... but why the guy in virgin call centre tell me I need s-hub if i'm only going to be getting 30mb.. anyway as long as theres no issues with a wired ps3 connected i am good, as i rarely download much on pc or xbox.. and the tv shouldn't suffer any ill effects... looking forward to checking the link out... thnx again.

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03
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webrosc

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the modem you had is capable but they are basically trying to get everyone to move to the SH so they have a standard peice of kit in all homes rather than a few different ones, the rep you spoke to is just following his sheet telling him to get you the hub.
i use the hub happily with a wired connection to all my devices and never have an issue with it.
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PS3 Slim 120Gb Upgraded To 250Gb
02
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chrisandsheva

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good to know as i was a little concerned earlier... thinking of not installing it etc... but now i will and if i do find probs i will find a way to put normal one back on..again thnx for info/reply.

(edit).. just thought, i am, was getting a free upgrade to 60mb in few months.. maybe this is reason they want SH in all homes.

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03
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webrosc

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the upgrade maybe part of the reason, i'm not getting my upgrade to 120 untill oct at earliest :'(
but the guys on the cable forum mentioned that the old modems use docis 1/2 which isn't as secure as docis 3 which the hub uses, so it makes it harder for cloned modems to be used on the network, the sh also has more channels available for its connection
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PS3 Slim 120Gb Upgraded To 250Gb
02
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Surely do a speedtest on your PC wired and wireless...then do the same with your PS3 and compare...it will tell you where the issue lies.

 

Use: http://www.broadbandspeedchecker.co.uk/

 

Do NOT use: http://www.speedtest.net/ as they are highly inaccurate.

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DeathroW22

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Over the past few months the speeds I have been getting from PSN have been absolutely shocking. I get up to 72Mbit/s down (around 8.97Mbyte/s) from many services, but struggle to get 1MByte/s (8Mbit/s) now from PSN.


It actually puts me using it so they need to sort this out for a larger number of people. I understand many people get decent speeds from PSN, and I used to, too (around 3Mbyte/s / 24Mbit/s) but it has been terrible, like I have said over the past few months.

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My ps3 connected via a home plug got 13 mb with virgin 50 meg. A pc connected to the same hub gets 50 on the speed tests. :( 

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08
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frodouk

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Virgin strike again with their port managing.
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LittleBigDragonz
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pmsl !!

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02
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starnett

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Morning all,

 

Thanks for all the replies.

 

@chrisandsheva - Thanks for the welcome. I've been so used to the download speeds of my connection that is was painful for it to take that long for the 700Mb download. What really frustrated me is that by the time it downloaded, my OH wanted to go shopping so never got to play the game! I've seens lots of negative posts online about the SuperHub, or SuperDUD as people like to call it. We've always had it though so I've nothing to compare it to. Onle thing I do know is that all other wireless devices connect at 40Mb and anything wired has connected at 95-100Mb so the problem is only with the PS3. I don't know anyone else with a PS3 I'm afraid so can't test another without a store exchange. 

 

@homerjnick - I checked on my Macbook (wireless), PS3 (wireless) and PC (wired)  with broadband speed checker. Macbook got 30-40Mb, PS3 2-6Mb, PC 90-100Mb. Speedtest.net gave me 40Mb, PS3 can't load, PC 100Mb respectively.

 

I bought the PS3 from Amazon so I should be OK to return if need be. My other thought was to try the PS3 on another broadband connection to rule that out but everyone I know is on Virgin with a superhub! They're taking over the world lol.

 

Any other advice appreciated. Thanks for the replies so far.

 

Andrew

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02
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homerjnick

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Worth trying your PS3 on another broadband eg a mates house.

I got far better speeds when I set my router's DNS to use OpenDNS servers rather than my ISP DNS servers, I added the OpenDNS servers to the PS3 settings as well...
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