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24 May 2012
By Logicintuwisdom

Logicintuwisdom

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Are you happy with the custromer service you're getting from Sony with regards to your PS3?

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54 Replies 397 Views edited 24-05-2012

I chose to purchase the PS3 over the XBOX, because of the Blue Ray player; but above all, because it was supposed to have a BROWSER!

 

The parts that work on it connected to my CRT TV are fine - the Blue Ray Player works ok, but the PS3 doesn't work 100%, not because it has a fault (well as far as I know it doesn't have a fault - it's difficult to tell, because of Sony's anathema for providing comprehensive advisory/error messages, especially when the PS3 crashes), but because apparently it has secret limitations you only find out about once you've reached them - not whilst you're getting to them!

 

When trying to find out about these covert limitations, I then became exposed to the indifferent and smug customer services both on the phone & online, which I found perplexing because Sony is a Japanese company & I normally associate this race with thoroughness - what have been your experiences please?

 

Have you experienced their concept of SUPPORT which they seem to think means just FEEDBACK, not SOLUTIONS?!!!

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anomolousblob

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The only time I ever phoned them I spoke to a girl who was very pleasant & helpful. Like any customer service experience it can be good or bad depending on several factors. I.E. The employee's knowledge of the product/fault/query. Their professionalism when dealing with different types of customers. I.E. Happy, irate

 

I speak with experience as it is what I do for a living. Customers themselves should be aware of their attitude when calling as a negative, angry caller wont get the advice they are seeking unless they are lucky enough to conect to an advisor who has a lot of patience and experience.

 

In most cases a negative experience a caller has of calling a customer service helpline is down to the callers attitude itself. Something to bear in mind the next time you call Sony :Thumbs:

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(cont)

 

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PatC_PSN wrote:

(cont)

 


 

Quote function.

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PatC_PSN wrote:

(cont)

 



somebody ought to wash ur mouth hahahaha

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That_Soton wrote:

PatC_PSN wrote:

(cont)

 



somebody ought to wash ur mouth hahahaha



Has it taken you that long to think of that new user ID?

 

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He might not be good or quick with coming up with new user names but at least no one fobs this badass off.
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anomolousblob wrote:
The only time I ever phoned them I spoke etc.,
Yes, well if you're not getting very far, because you're speaking to someone with a 'sing-song' voice and especially someone who wants to SUMMISE the answer because they're too damned lazy to get off their arses to find out the CORRECT answer you tend to end up VERY NEGATIVE - VERY QUICKLY!
One of the companies I worked for in the past, I remember that old adage being printed on a notice on their office wall.
'It takes sometimes weeks to get a customer, but only seconds to lose one'.
 I did find it interesting when you said "unless they are lucky enough to conect to an advisor who has a lot of patience and experience."
Should you be lucky then to get through to someone who is in that type of role with those attributes. I don't think so - to satisfy a demanding customer should be the benchmark you aim for when training someone in customer service - that is if you want the best form of advertising i.e. word-of-mouth to prevail.
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The old adage that 'the customer is always right' is cuddley customer service claptrap.

 

The reality is that most retail customers are rude, ignorant, knuckle-dragging slimeballs who expect to get the best products and service for next to nothing.

 

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It's not a computer :| It's like people buying the PS Vita for the browser too. IT'S A GAMING/ENTERTAINMENT DEVICE! It's not going to have a brilliant browser. Go buy a cheap netbook laptop for your basic needs for about £150.

I dunno about you OP, but I bought my PS3 to play games on it. Am I on my own?
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Не верь, не бойся, не проси


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xElfenLied_US wrote:
It's not a computer :| It's like people buying the PS Vita for the browser too. IT'S A GAMING/ENTERTAINMENT DEVICE! It's not going to have a brilliant browser. Go buy a cheap netbook laptop for your basic needs for about £150.
I dunno about you OP, but I bought my PS3 to play games on it. Am I on my own?
I was very disappointed with your reply - I thought you were a kindred spirit with your
8) An effective Customer Service for the PS3
IF ONLY!
to my other thread - obviously you weren't being sincere - trying to be ironic perhaps were you?
It's a shame - but never mind - life goes on as they say!
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because they're too damned lazy to get off their arses to find out the CORRECT answer

 

 

You clearly have no concept of how telephone customer relations work. If you did you would know that a telephone advisor is forbidden to leave a call and walk away. To find your answer or not.

 

You come across as someone who will never be happy no matter how much effort someone puts in for you. Anything I've read from you has been critical or complaining in nature. From now on I shall refer to you as Mr Meldrew :Thumbs:

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PatC_PSN wrote:
The old adage that 'the customer is always right' is cuddley customer service claptrap. The reality is that most retail customers are rude, ignorant, knuckle-dragging slimeballs who expect to get the best products and service for next to nothing. 
Yeah, more commonly known as the 'market' - welcome to the real world sunshine - bit of a bruising wake up call was it?
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I would rather moan about the government, teachers, the cops, health care, gingers, the price of bus travel, the amount of EU foreigners they allow into this country everyday without making sure they have bow staff skills and can actually support themselves.

I'd say giving Sony a call would be on the bottom of my list of things wrong in my country.
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Why
do
you
quote
like
this?


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shanethegooner wrote:
Whydoyouquotelikethis?
As I have explained at least a trillion times before - I don't own a PC/laptop - I do own a PS3 and a CRT TV and although Sony saw fit to include cables that would make my TV compatible with the PS3, they didn't see fit to make the browser within the PS3 compatible with my TV - would you like me to explain it again or have you got it this time?!!!!
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Logicintuwisdom wrote:
shanethegooner wrote:
Whydoyouquotelikethis?
As I have explained at least a trillion times before - I don't own a PC/laptop - I do own a PS3 and a CRT TV and although Sony saw fit to include cables that would make my TV compatible with the PS3, they didn't see fit to make the browser within the PS3 compatible with my TV - would you like me to explain it again or have you got it this time?!!!!

CRT TV?

 

LOOOOOOOOOOOOL

 


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The PS3 browser is fine. I can get on the adult websites on it ok but sometimes if i'm on them for too long the browser will crash.
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Spotter5 wrote:
The PS3 browser is fine. I can get on the adult websites on it ok but sometimes if i'm on them for too long the browser will crash.

Probably just gets a bit too excited with all that filth tbh.

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Spotter5 wrote:
The PS3 browser is fine. I can get on the adult websites on it ok but sometimes if i'm on them for too long the browser will crash.
You bad bad girl, if I wasn't married I'd be interested to know more, but I am, so I'll have to go without knowing - but eh, yes, ditto my experience has been the same on said sites!
:CoolDevil:
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Logicintuwisdom wrote:
Spotter5 wrote:
The PS3 browser is fine. I can get on the adult websites on it ok but sometimes if i'm on them for too long the browser will crash.
You bad bad girl, if I wasn't married I'd be interested to know more, but I am, so I'll have to go without knowing - but eh, yes, ditto my experience has been the same on said sites!
:CoolDevil:

I'm pretty sure Spotter is a dude... :|

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Не верь, не бойся, не проси


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