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06 Jun 2009
By skid_

skid_

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Error 80010038

39 Replies 43,257 Views Created 06-06-2009

Hi,

 

Just thought I would post some helpful info if anyone is thinking of doing a full backup of their PS3 system.

 

If you receive the error 80010038 then you probably have something on the HD that is copied protected.  This is usually game saves, and even though I cannot believe it these have to be deleted so you can perform the backup.  At first I noticed it was a few PSN titles Mortal Kombat, SF HD Remix etc, then it was games like Killzone and Resident Evil, saves that I don't want to delete.  This has to be addressed by Sony and the software houses, it seems to be the most bizarre thing to not be able to save the one thing you don't want to loose or delete.  

 

If anyone has come to find away of saving the copied protected items please post for others to use.

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04
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Modern-Rock

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Doing that would be illegal, overiting copy protection
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Re: Error 80010038

I HATE ppl hu tlk like this bruv.
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skid_

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I don't want to save them to a usb stick i'm trying to save the whole system, but you have to delete the protected stuff first.  I can understand them not allowing you to save them individually but not as a system backup.
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dannyjames1

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It is indeed pathetic.

If other games can allow you to back up your game saves, why cant the likes of RE5, KZ2 etc allow it.

Something needs to be done about this.

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Re: Error 80010038

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04
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DANTE234

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The only way u can save your copy write stuff like save games, psn games with are copy protected is by backing up on a external hard drive or something
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Re: Error 80010038

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skid_

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DANTE, thats what im doing I have a brand new 500gb external drive that is formatted to FAT32 etc and it gets to about 5% and stops with the error 80010038.  Talking to sony they state you have to delete the protected saves to allow the backup..
Message Edited by skid_ on 06-06-2009 03:22 PM
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02
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RARUT

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I got yesterday the solution. I was getting  the error at 1%, so i decided to delete everything in the PS3 with 40Gb HDD except the downloaded games and SAVEGAMES. So i deleted almost 12Gb of unnecessary information, including vidzone, playstation home, and pics, music, vids, etc etc.

 

So i went to the backup menu and started to make it again. Well, i got myhdd backed-up but it took up to 1 hour to get 18Gb backed up!!!!!!! This insignificant thing lets me thing that we have one of those two things. Or we have a 10 years old hardware or a pathetic OS.

 

So, PLEASE sony programmers staff...

 

1º Do a faster and ligther os just to improve HDD Speed...it is ridiculous slow.

2º Do a multitask OS, we do have thousands of cores just for what?? My windows system has only 2 cores and it does a lot of things at the same time....could not believe we could see ever worse software  than MS one.

3º In the backup menu, would be great to have the option to select what we do like to backup and what we do not want to. And the same for restoring.

4º Well as a keyb and a mouse can be used ( i have TWO one BT and one USB both from Logitech, and they work flawessly), why don't we have a mouse pointer?....i dont care if Ms in his XBOX has or doesn't have it....i bought SONY, becouse they are innovative, so a single thing that has proved to be the best interaction system with a computer based hardware, as it is the mouse pointer...why do we have not got one? it dates from MS-DOS/OS2 time...

 

And a little of maths...

 

18Gb/h = 5.2 MB/s

 

It is Ridiculous. In My Windows Based machine, my backup hard drive does perform 16Mb/s or almost 54Gb/h....It is and old 4th Gen Ipod with a 1.8" Hard Drive...as said...ridiculous performance in my PS3.

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02
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kylchaser

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I was at 97% when I got the 80010038 code..The only one of those files I have that you say to delete is playstation home, but I do not know how to delete it..help please?

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WHY_EVEN_TRi

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i restored my ystem and it is still popping up what to do

 

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02
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alohacato15

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hi, 

 

i was trying to play grand thief auto IV and the ps3 told me that an error has occurred during the start operation..... what do i have to do to solve that ploblem? 

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02
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Hensonius

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To be honest I have onley understood everything you said.

I got a question, maybe you could help me?

I bought a new game (tekken 6) and when i insert the disc

it wants to start the game. after 20 seconds of a black screen,

i get the error code 80010038 and it says that it has problems with the start operation.

i have the new PS3 version, does that have anything to do with it?

please help me.

thanks .

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02
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manu_268

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Hi,

 

I've been playing the new game nba2k10 the last 2 months, i played more than 200 games in "my player mode", but now when i insert the game disc i also get "An error occurred during the start operation (80010038).

I have the new PS3 version and with other games everything is ok! fortunately...

Please, i need help... i can't buy new games if then this happens again..

 

Thanks!

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02
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hatman4000

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here are a couple more games that are copyright prohibeted. Saints Row the third, And SmackdownvsRaw 2011

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Re: Error 80010038

02
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shmiillEE

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I have the new slim line PS3 250gb model. It stuffed up about a week ago and i couldn't go 5 minutes without it freezing. So I restored it, and it got worse. Now I when I started it up it went straight to the restore screen. So I kept restoring it, but every time it finished it would just repeat the restore. RIDICULOUS!

 

So I put it into safe mode and did a 14hour restore. Now it works, but is slower than ever, and I can't install any Call of Duty map packs, when i try i get the message "An error occurred during the install operation. (80010038)". I can play COD4 and MW2, but all my other games freeze the PS3.

 

Anyone know how to fix this problem. I don't want to send it in to Sony and wait 2 weeks for a new one.

 

I would appreciate any input anyone can offer. Thanks.

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TTDegs

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calling Sony normally results in you waiting for a couple of DAYS for a van to turn up with a replacement, not a couple of weeks :)

Although there is the issue of backing up your saves etc to deal with.
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Re: Error 80010038

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

02
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skid_ schreef:

Hi,

 

Just thought I would post some helpful info if anyone is thinking of doing a full backup of their PS3 system.

 

If you receive the error 80010038 then you probably have something on the HD that is copied protected.  This is usually game saves, and even though I cannot believe it these have to be deleted so you can perform the backup.  At first I noticed it was a few PSN titles Mortal Kombat, SF HD Remix etc, then it was games like Killzone and Resident Evil, saves that I don't want to delete.  This has to be addressed by Sony and the software houses, it seems to be the most bizarre thing to not be able to save the one thing you don't want to loose or delete.  

 

If anyone has come to find away of saving the copied protected items please post for others to use.


Hi,

yesterday i tried to back up my ps3 (40Gb beta version) cous i think he wont live much longer but i have the same problem as skid_. when the back up reached 88% he gave the error.

and i totally agree with him that it is redicules that you have too delete saves that you really dont wanna lose so that you can back up you'r system.

Does anybody know a solution for this problem. i dont wanna lose my save games but i also dont wanna lose my whole system so if there is a solution. I'd appreciate if somuone told us but if there isnt, then ill just have to delete it (what I really don't wanna do).

 

Thanks

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02
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fiuwe

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any solution to this so stupid thing ?????

 

:(

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02
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Tru_legend-69

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I suggest you copy all your game saves of each of your accounts onto a usb stick. Then delete them and perform a backup. Everything should work fine if you do so.

 

I had to do a backup...to send my ps3 to sony to get it fixed for freezing.. talk about a nightmare:Argh:

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Hiema

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well if you know how to copy Demon's Souls save data then tell us otherwise don't waste our time by wrote a post everyone know how to do it.
as for the 80010038 problem before i formate my hdd I was able to do many backups but after that formating and restoring every time I try to backup this error comes. the first post was in 2009 and now we are at the end of 2010 and non of Sony personnel replied!!!!.... *****
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02
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redriot999

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i got first strike for block ops and it wont let me use my $15 map pack what can i do

 

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02
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SOPH-2009

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ok took me over 30minutes to find out how to backup without getting the 80010038 error. All you need to do is delete all the unfinished psn downloads and install all the downaloads that are completed ( the one in the bubble that needs to be install to the ps3 hdd). Now try and back it up again.. I guaranteed  that it will work 1000% if it doesnt work you can come and squeez my balls.... :)

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