Reply
Want to join in?

Sign in to continue

I have a PSN account

Welcome back!

I'm new!

it only takes a minute or two

  • 20

    New messages in the last hour

  • Get a response within minutes

  • 92%

    92% percent of messages responded to

24 Jun 2010
By Dennett

Dennett

  • Offline
22%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post

Forgot Email Address for Master Account

10 Replies 7,775 Views Created 24-06-2010

Due to the new update the terms and conditions have been amended, and the master account is that of a parent. However my mum has forgotten all details, is there any way in which the email address at least can be recovered for the master account? Due to myself operating off a sub account i cannot use the playstation network until the new T and Cs have been agreed on the master account.

 

Any help would be greatly appreciated

Reply
0 Kudos
LABELS:
View our house rules for posts
Post Reply Update Reply Cancel
05
/16

UK-Danny

  • Offline
96%
05 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
UK-Danny
Accepted Solution

I thought the PS3 saves your accounts e-mail address. Only the password needs to be entered if you don't have "remember password" ticked.

Reply
0 Kudos

Re: Forgot Email Address for Master Account

Photobucket
Beta Tester
07
/16

stephenc87

  • Beta Tester
  • Offline
98%
07 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
stephenc87
Accepted Solution
I'm pretty sure you have to tick the box for it to remember the email too.

Even just checking the uk.playstation.com pages, I can't find anything about forgot email. The only option on the sign in page is forgot password and create new account.

Older threads on this mention people contacting Sony Customer Service, 08705 99 88 77 for the UK, and you get asked a security question apparently. Your mum will have to do that though.
But I think it's probably easier if she just guesses the email? She can't have more than a few different addresses?
Reply
0 Kudos

Re: Forgot Email Address for Master Account

02
/16

Dennett

  • Offline
22%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Dennett
Accepted Solution

Unfortunately no, the problem is that i got my PS3 on launch and therefore 4 years ago, i'm busy trying many permutations of email addresses and passwords and such so as to eventually find the right one, its getting to be quite frustrating

Reply
0 Kudos

Re: Forgot Email Address for Master Account

Beta Tester
02
/16

DrTrouserPlank

  • Beta Tester
  • Offline
88%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
DrTrouserPlank
Accepted Solution

You'd be better off trying an email address and using the "forgotten password" function to try to get the password sent to the account, if indeed you can provide the right answer to the security question, and the email address is indeed correct.

Reply
0 Kudos

Re: Forgot Email Address for Master Account

PSN: DrTrouserPlank
XBL: AgentKillmore
03
/16

Badvok

  • Offline
90%
03 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Badvok
Accepted Solution
If you have previously made any purchases through the sub-account and kept the email notification then you'll see the master account email address as a CC on the email.
Reply
0 Kudos

Re: Forgot Email Address for Master Account

02
/16

JUSTCO-OP-2013

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
JUSTCO-OP-2013
Accepted Solution
forgot my old account e-mail address ps3 any one help please
Reply
0 Kudos

Re: Forgot Email Address for Master Account

Beta Tester
10
/16

PFC_Hudson

  • Beta Tester
  • Offline
95%
10 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
PFC_Hudson
Accepted Solution

JUSTCO-OP-2013 wrote:
forgot my old account e-mail address ps3 any one help please

 

 

Yes, follow the advice in the (old) posts above which you bumped

Reply
0 Kudos

Re: Forgot Email Address for Master Account

M
02
/16

Cake_4_all

  • Offline
80%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Cake_4_all
Accepted Solution
lool
Reply
0 Kudos

Re: Forgot Email Address for Master Account

02
/16

Free_Ebola

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Free_Ebola
Accepted Solution

I also need help finding my master account, i wish to put money on my ps3 and ps4 but i cant :c

Reply
0 Kudos

Forgot Email Address for Master Account

Award Winner
15
/16

Kermit1970

  • Award Winner
  • Offline
99%
15 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Kermit1970
Free_Ebola
Accepted Solution

Contact Sony. They can change the email address for you. Be prepared to answer security questions to prove the account is yours 

Reply
0 Kudos

Forgot Email Address for Master Account

Advanced
You must be signed in to add attachments
View our house rules for posts
Post Reply Update Reply Cancel