Reply
Want to join in?

Sign in to continue

I have a PSN account

Welcome back!

I'm new!

it only takes a minute or two

  • 73

    New messages in the last hour

  • Get a response within minutes

  • 92%

    92% percent of messages responded to

20 Jan 2009
By burtracoon

burtracoon

  • Offline
29%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post

PS3 freezing and not reading discs, is it terminal?

3 Replies 409 Views Created 20-01-2009

After 10 months of trouble free gaming and movie watching upon trying to watch a film tonight my PS3 has decided it doesn't want to play ball.

 

It refuses to play DVD's or Blueray movies at all just locking up and requiring an ejection of the disc and a holding of the power button.

 

Games will load on occassion but soon after freeze up and the icon in the top right just spins.

again the only action is to eject and hold down the power button.

 

On reading around the web it seems this is something that others have experienced am I right in thinking this is a terminal issue (not just settings) and that a call to Customer services should hopefully see things move to resolve things? As I'm still in warranty does anybody know what sort of time scales we are looking at?

 

Many thanks

 

James

Reply
0 Kudos
LABELS:
View our house rules for posts
Post Reply Update Reply Cancel
Beta Tester
02
/16

DrTrouserPlank

  • Beta Tester
  • Offline
88%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
DrTrouserPlank
Accepted Solution

burtracoon wrote:

After 10 months of trouble free gaming and movie watching upon trying to watch a film tonight my PS3 has decided it doesn't want to play ball.

 

It refuses to play DVD's or Blueray movies at all just locking up and requiring an ejection of the disc and a holding of the power button.

 

Games will load on occassion but soon after freeze up and the icon in the top right just spins.

again the only action is to eject and hold down the power button.

 

On reading around the web it seems this is something that others have experienced am I right in thinking this is a terminal issue (not just settings) and that a call to Customer services should hopefully see things move to resolve things? As I'm still in warranty does anybody know what sort of time scales we are looking at?

 

Many thanks

 

James


Mine started to have problems with the drive, yours sounds worse though. I'd get rid of that seeing as you are still in warranty. Unless you are waiting for a 60gig machine, it shouldn't take more than a 7-10 days to get a replacement.

Reply
0 Kudos

Re: PS3 freezing and not reading discs, is it terminal?

PSN: DrTrouserPlank
XBL: AgentKillmore
03
/16

Ollie901

  • Offline
98%
03 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Ollie901
Accepted Solution
Back up your saves, ring sony. In a couple of days you'll be back to trouble free gaming :)
Reply
0 Kudos

Re: PS3 freezing and not reading discs, is it terminal?

02
/16

burtracoon

  • Offline
29%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
burtracoon
Accepted Solution

Well have spoken to Sony who were extremely polite and appologetic which isn't something you get used to these days.  No issues or difficult questions just arranged for an exchange refurb unit to be sent via courier to me. The only slight down side is the that it will be 12 days before they can deliver, but could be a lot worse.

Reply
0 Kudos

Re: PS3 freezing and not reading discs, is it terminal?

View our house rules for posts
Post Reply Update Reply Cancel