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29 Nov 2013
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Playstation Staff

My PS4 won't start

34 Replies 5,814 Views Created 29-11-2013
Got my new PS4 earlier today after having pre-ordered it in August, waited in for the delivery,it arrived!

Plugged it in and it won't work. Couldn't get safe mode on it either, it's a very cool looking door lump of uselessness. Gutted!

Sony customer support were ok, I was the guy's first call of the day, he didn't seem to know too much, we tried booting into safe mode with and without the hard drive but it doesn't come up, the machine just sits there with a pulsing blue light. :smileysad:
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Message 1 of 35 (5,814 Views)
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Level 4
 
Playstation Staff

Re: My PS4 won't start

Maybe it's just hungry. Feed it something through the disc tray!

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Message 2 of 35 (5,804 Views)
Level 3
 
Playstation Staff

Re: My PS4 won't start

Check the hdmi connection?
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Message 3 of 35 (5,717 Views)
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Level 2
 
Playstation Staff

Re: My PS4 won't start

Same here. Tried two TV's, three different hdmi cables, different power plugs, different hdmi sources on the TV. Nothing. Absolutely disgusted.

To be fair I am getting a replacement tomorrow however the lad on the phone left me In some uncertainty if the new one would work as well as he said because it's new "technology " they have issues connecting to some TV's, well unfortunately I didn't think a new TV was compulsory with a Ps4, if they would of told me that back in February obviously I wouldn't of bothered...
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Message 4 of 35 (5,672 Views)
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Level 7
 
Playstation Staff

Re: My PS4 won't start

Push the HDMI port in the back of the PS4 down. It's probably not quite in place. Check when you push it in that it's all OK.
Transgender. Male pronouns please! (he/him/his/Edward/Ed)
Hypermobility Syndrome Awareness. Zebra warriors
Hypermobility Syndrome Awareness
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Message 5 of 35 (5,665 Views)
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Level 3
 
Playstation Staff

Re: My PS4 won't start

Just out of interest, what make t.v's have you tried it with?
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Message 6 of 35 (5,629 Views)
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Level 2
 
Playstation Staff

Re: My PS4 won't start

Samsung and Sony Bravia. There a few years old like
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Message 7 of 35 (5,592 Views)
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Level 2
 
Playstation Staff

Re: My PS4 won't start

Just tried it in my Asus monitor too which is fairly new (under a year old). It's definitely the PS4.
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Message 8 of 35 (5,554 Views)
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Level 3
 
Playstation Staff

Re: My PS4 won't start

Sorry to hear that mate.. Have you looked at the hdmi port? Any obstructions?
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Message 9 of 35 (5,516 Views)
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Level 3
 
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Re: My PS4 won't start

Mines the same. I've sat and waited all day. Been very patient. And it doesn't work. Fuming.
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Message 10 of 35 (5,502 Views)
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