Reply
29 Nov 2013
By FrazzlerB

FrazzlerB

  • Offline
36%
02 Rank
Progress
Playstation Staff

My PS4 won't start

34 Replies 6,831 Views Created 29-11-2013
Got my new PS4 earlier today after having pre-ordered it in August, waited in for the delivery,it arrived!

Plugged it in and it won't work. Couldn't get safe mode on it either, it's a very cool looking door lump of uselessness. Gutted!

Sony customer support were ok, I was the guy's first call of the day, he didn't seem to know too much, we tried booting into safe mode with and without the hard drive but it doesn't come up, the machine just sits there with a pulsing blue light. Smiley Sad
Reply
0 Kudos
Message 1 of 35 (6,831 Views)
Reply
0 Kudos
NathLouis
05
/16

NathLouis

  • Offline
74%
05 Rank
Progress
Playstation Staff

Re: My PS4 won't start

Maybe it's just hungry. Feed it something through the disc tray!

Message 2 of 35 (6,821 Views)
Scars69
03
/16

Scars69

  • Offline
94%
03 Rank
Progress
Playstation Staff

Re: My PS4 won't start

Check the hdmi connection?
Reply
0 Kudos
Message 3 of 35 (6,734 Views)
Reply
0 Kudos
Upinsmoke2k7
02
/16

Upinsmoke2k7

  • Offline
80%
02 Rank
Progress
Playstation Staff

Re: My PS4 won't start

Same here. Tried two TV's, three different hdmi cables, different power plugs, different hdmi sources on the TV. Nothing. Absolutely disgusted.

To be fair I am getting a replacement tomorrow however the lad on the phone left me In some uncertainty if the new one would work as well as he said because it's new "technology " they have issues connecting to some TV's, well unfortunately I didn't think a new TV was compulsory with a Ps4, if they would of told me that back in February obviously I wouldn't of bothered...
Reply
0 Kudos
Message 4 of 35 (6,689 Views)
Reply
0 Kudos
x-SourApple-x
06
/16

x-SourApple-x

  • Offline
95%
06 Rank
Progress
Playstation Staff

Re: My PS4 won't start

Push the HDMI port in the back of the PS4 down. It's probably not quite in place. Check when you push it in that it's all OK.
Reply
0 Kudos
Message 5 of 35 (6,682 Views)
Reply
0 Kudos
Scars69
03
/16

Scars69

  • Offline
94%
03 Rank
Progress
Playstation Staff

Re: My PS4 won't start

Just out of interest, what make t.v's have you tried it with?
Reply
0 Kudos
Message 6 of 35 (6,646 Views)
Reply
0 Kudos
Upinsmoke2k7
02
/16

Upinsmoke2k7

  • Offline
80%
02 Rank
Progress
Playstation Staff

Re: My PS4 won't start

Samsung and Sony Bravia. There a few years old like
Reply
0 Kudos
Message 7 of 35 (6,609 Views)
Reply
0 Kudos
Upinsmoke2k7
02
/16

Upinsmoke2k7

  • Offline
80%
02 Rank
Progress
Playstation Staff

Re: My PS4 won't start

Just tried it in my Asus monitor too which is fairly new (under a year old). It's definitely the PS4.
Reply
0 Kudos
Message 8 of 35 (6,571 Views)
Reply
0 Kudos
Scars69
03
/16

Scars69

  • Offline
94%
03 Rank
Progress
Playstation Staff

Re: My PS4 won't start

Sorry to hear that mate.. Have you looked at the hdmi port? Any obstructions?
Reply
0 Kudos
Message 9 of 35 (6,533 Views)
Reply
0 Kudos
cyril_sneer_85
04
/16

cyril_sneer_85

  • Offline
78%
04 Rank
Progress
Playstation Staff

Re: My PS4 won't start

Mines the same. I've sat and waited all day. Been very patient. And it doesn't work. Fuming.
Reply
0 Kudos
Message 10 of 35 (6,519 Views)
Reply
0 Kudos