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29 Nov 2013
By FrazzlerB

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My PS4 won't start

35 Replies 8,010 Views Created 29-11-2013
29 Nov 2013
By FrazzlerB
Got my new PS4 earlier today after having pre-ordered it in August, waited in for the delivery,it arrived!

Plugged it in and it won't work. Couldn't get safe mode on it either, it's a very cool looking door lump of uselessness. Gutted!

Sony customer support were ok, I was the guy's first call of the day, he didn't seem to know too much, we tried booting into safe mode with and without the hard drive but it doesn't come up, the machine just sits there with a pulsing blue light. :(
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NathLouis

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Maybe it's just hungry. Feed it something through the disc tray!

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Scars69

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Check the hdmi connection?
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Upinsmoke2k7

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Same here. Tried two TV's, three different hdmi cables, different power plugs, different hdmi sources on the TV. Nothing. Absolutely disgusted.

To be fair I am getting a replacement tomorrow however the lad on the phone left me In some uncertainty if the new one would work as well as he said because it's new "technology " they have issues connecting to some TV's, well unfortunately I didn't think a new TV was compulsory with a Ps4, if they would of told me that back in February obviously I wouldn't of bothered...
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x-SourApple-x

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Push the HDMI port in the back of the PS4 down. It's probably not quite in place. Check when you push it in that it's all OK.
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Scars69

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Just out of interest, what make t.v's have you tried it with?
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Upinsmoke2k7

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Samsung and Sony Bravia. There a few years old like
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Upinsmoke2k7

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Just tried it in my Asus monitor too which is fairly new (under a year old). It's definitely the PS4.
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Scars69

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Sorry to hear that mate.. Have you looked at the hdmi port? Any obstructions?
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Spike1977

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Oh joy, it happened in the US and was bound to here, by all accounts the factory workers messed about with them due to the fact they had to work for free! - I read it somewhere after the US launch.I do hope that mine is not a DOA! Feel for you all :(
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PS4 1.5TB HDD Player Edition :D

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cyril_sneer_85

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Mines the same. I've sat and waited all day. Been very patient. And it doesn't work. Fuming.
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Upinsmoke2k7

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Everything seems clear re hdmi port, looked at my ps3 port and whilst they are slightly different there's nothing out of the ordinary. Even my TV knows it's plugged into something there's just nothing coming from the PS4, I think its another hardware fault rather than hdmi In particular. It's good of Sony to get me another one within 24 hours but it's strange for so many to not function out of the box, I've had PS3 break over time and before that ps2's but I've never had any electrical good just not work out of the box unless it's clearly damaged.
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blackwell1985

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Upinsmoke2k7 wrote:
Everything seems clear re hdmi port, looked at my ps3 port and whilst they are slightly different there's nothing out of the ordinary. Even my TV knows it's plugged into something there's just nothing coming from the PS4, I think its another hardware fault rather than hdmi In particular. It's good of Sony to get me another one within 24 hours but it's strange for so many to not function out of the box, I've had PS3 break over time and before that ps2's but I've never had any electrical good just not work out of the box unless it's clearly damaged.

 

who did you buy from/contact about problem?

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Upinsmoke2k7

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Also would like to add that as a day one buyer, half the fun is the anticipation and excitement of having your parcel arrive (couldn't sleep last night) and for it to not even work really kills the whole day one experience.
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x-NAGUM0-x

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Truelly gutted for everyone that has to experience this, I just hope it doesn't dent your enthusiam too much for the PS4, it happens with all major hardware releases.  Being a more connected world now we just hear about more of them, I think the fact they are replacing it within 24 hours is amazing tbh.

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Kumo83

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Got the same problem... couldn't even get through to support.

 

I expected there to be some issues bu not even getting into the system is a joke!

 

 

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Upinsmoke2k7

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@blackwell1985

I bought if from Shopto, contacted Playstation UK helpline. Did try to get through to Shopto but it was engaged. My first attempt was to see if I could buy another from a store here (Liverpool) and then get a refund from Shopto, but everywhere seem sold out
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Scars69

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Harsh mate. But hey, at least it will be replaced tomorrow! Could have been worse!
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cyril_sneer_85

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I'm now on phone to sony, hoping that like others, I get a replacement
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Chesh375

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Threads like this make me so nervous for whem i get home
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JayGuggs

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This thread's making me nervous to receive mine from Shopto before Christmas. Hopefully it won't be the same batch.

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