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13 Feb 2014
By: jasonroyle Member 7 Posts
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PS4 WiFi So Slow It's Unusable

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14 Replies 14,825 Views edited 13-02-2014

I pre-ordered my PS4 from Amazon and recieved it on launch day. I've been very happy with my PS4 experience until a couple of weeks ago when my PS4's WiFi seemed to give up.

I have never moved the PS4 from it's current location, nor have I moved the 2 WiFi access points in my house. My broadband serves speeds up to 60mb and I get between 40 and 60mb on all other devices throughout my house.

When I first realised the PS4's WiFi was running slow I didn't really think much of it as I thought it might just be a bad period for my internet. But when I needed to download 'System Software: Version 1.60' some days later I realised just how bad it was.

I've been getting download speeds as low as 0.3kbps whereas the upload speed hasn't really changed, which makes me think that it may be a software fault and maybe performing a factory reset might fix it, although I would rather avoid doing this. Eventually after many failures and leaving the system on all day the 'System Software: Version 1.60' completed downloading.


I am left unable to download anything from PSN (which I am paying for), play any games online or access any online content what so ever.

Note: I've always used my PS3 and PS4 over WiFi and intend to carry on using them that way. Please don't tell me to wire my PS4 to the network or buy powerline network plugs as this completely misses the point.

I have attached my iPhone's speed test results (test was run in the same location as my PS4) and above it my PS4's speed test results.

 

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Update: I have tried a database rebuild on the PS4 and allowed the PS4's IP to pass the router's firewall and NAT Type ... Still no luck.

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Message 1 of 15 (14,825 Views)
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Re: PS4 WiFi So Slow It's Unusable

Hi, The PS4 speeds are estimates, so although they are ridiculously low from your test it doesn't necessarily mean you are receiving 0.3kbs all of the time. I have Virgin Fibre Optic (120Mbps) but I have never seen my PS4 / PS3 display a connection speed my iPhone can receive. Have you used a Wi-Fi scanner, maybe try changing the channel of your Wi-Fi. Do you still have your PS3, can it download successfully & quickly? What other devices are connected to your network when you attempt to download on PSN? Do you share your Wi-Fi connect with house mates / family members, is the connection secure? Do you always download during Peak Time? Does your ISP traffic shape? Some ISP's slow down your connection when you attempt to download large files during peak times, the DC Universe file is 6GB, if you delete that, do things speed up again? There are so many variables here, the list is endless.
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Message 2 of 15 (14,814 Views)
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Re: PS4 WiFi So Slow It's Unusable

Hi Adycakes,

 

The thing is, it was working and working fast and now over the past couple of weeks without anything changing on the LAN it barely works at all. I don't just mean the estimated download rates either. Loading the Playstation Store for example just took me over 3 minutes before I got a visible menu and the first time I tried I got a timeout error 'Cannot connect to the server within the time limit WV-33907-2'.

 

My PS3 is working as it always has on the same WiFi connection as the PS4, no issues there.

 

The WiFi is secure and is only shared by a couple of people at the most at any one time, it's usually just myself. I've been running tests while nothing else has been using the network anyway (off and on peak times). I have also disconnected the PS4 from the network to force all PSN downloads to stop and then resume only one, this is how I eventually got the system software update.

 

I have even gone in to the router's web front end and disabled the PS4's IP address from the firewall and NAT type. I also enabled a game mode on the router but I doubt this would do anything when the PS4 is bypassing the firewall anyway.

 

The only thing I haven't tried is to change the WiFi channel, I'll try this but I can't see that changing anything either as every other device works fine.

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Re: PS4 WiFi So Slow It's Unusable

Ok I've tried multiple channels and changed the SSID of the 5GHz connection to be different to the SSID of the 2.4GHz connection.

 

Nothing I've tried so far has made any difference.

 

I'm going to take my PS4 to my friend's house soon to test it there. He also has a PS4 so it should be pretty obvious at that point wether it's my PS4 at fault here or not.

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Message 4 of 15 (14,786 Views)
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Re: PS4 WiFi So Slow It's Unusable

I have experienced the same issue, I have 100mbps down and 10 up and get the same type speeds you are getting ie kbps but ok upload speeds (which is pointless to me). The thing is I always used to run wired so I tried that but wired gives me strict nat ie 3 where wireless gives me 2 but crap speeds (I can't win). I have also had at least 4 application crashes last night being another one. I paid for AC black flag digital version 2 days ago last night got to 5% into the game and bang wont load anymore. Imho there is some serious issues with the PS4 as my xbox360 thats right next to it gets open nat and full speed (never had a single crash in 7 years). SONY DO NOT SEEM TO BE BOTHERED FROM WHAT I HAVE SEEN, I mean they don't even try to help :/. I have also contacted Virginmedia for them to open required ports which the tech team did and has made no difference at all. Starting to regret my choice a little now and thats saying something........ just wish I hadn't spent over £200+ on just 4 games, it's a joke sort it out sony :/

smuzza
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Message 5 of 15 (14,712 Views)
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Re: PS4 WiFi So Slow It's Unusable

Same here - I get great wi-fi speeds on all other wireless devices, yet the wi-fi speed on the PS4 is awful. And the fact that it constantly seems to want to update something or other just makes matter worse. I spent almost 12 hours updating it straight out of the box (seriously?! I thought I was paying for one that was ready to go) and have a 12 month playstation plus subscription which I now know I will never use.

 

Waste of money buying games that need to be updated. At £50, I don't think it's unreasonable to expect a finished product. Seriously thinking about getting rid.

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Re: PS4 WiFi So Slow It's Unusable

Ok, so this is what I've tried so far:

 

  • Enabling DMZ on my router to enable my PS4's local IP address to bypass my router's firewall and NAT type
  • Setting a different SSID for the 5 Ghz Wi-Fi channel to the 2.4 Ghz Wi-Fi channel
  • Testing on multiple Wi-Fi channels
  • Removing my Apple Time Capsule and Apple Airport Express out of the equation by connecting directly to my router's Wi-Fi
  • Connecting with a wire, which did give me ~ 60 Mbps. This does not solve my problem, but does however suggest that it's either my PS4's Wi-Fi chip that is faulty or some issue with my wireless connection
  • Calling my ISP who logged in to my router and opened gaming ports
  • Setting the PS4's DNS IP addresses to Google's public DNS servers (8.8.8.8 and 8.8.4.4)
  • Running speed tests with speedof.me through the PS4's browser (bypassing the PSN connected speed test)

 

Ok, so none of that worked, I am still getting speeds of 0-800 Kbps. I took my PS4 round to a friend's house to test it on his internet and Wi-Fi. This friend also has a PS4 so I could compare speeds on the same network. My PS4 worked fine on his Wi-Fi, getting speeds of ~ 20 Mbps, similar to his PS4 on the same network.

 

So it's conclusive! It's not my PS4 at fault! ... or is it? ...

 

The last thing I've tried is to turn off the 802.11n connection on my Wi-Fi at home and all of a sudden my PS4 starts reaching speeds of ~ 15 Mbps! I triple check this, turning 802.11n on and off again and again and it is definitely causing my PS4 to hit the higher speeds when 802.11n is switched off.

 

So why did I get the higher speeds on my friend's Wi-Fi? ... Well he is using an older Apple Airport Express that is either running 802.11b/g if it predates March 2008 or 802.11a/b/g and draft 802.11n. Now if it's the later then I don't know if PS4s ignore draft 802.11n or not.

 

My theory is that my PS4 has faulty 802.11n hardware. I'm guessing the hardware must still be working to some extent though because it seems to find the 802.11n signal and does successfully connect to it.

 

Seems like Sony are using shoddy Wi-Fi chips in their PS4, they don't even support 5 Ghz yet! Apple supported 5 Ghz since Jan 2007 and have supported 802.11ac (gigabit Wi-Fi) since June 2013! Catch up next gen! :smileytongue:

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Message 7 of 15 (14,653 Views)
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Re: PS4 WiFi So Slow It's Unusable

Thanks, I can confirm changing my wireless router setting from 802.11n to 802.11g has fixed my internet connection.
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Message 8 of 15 (14,431 Views)
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Re: PS4 WiFi So Slow It's Unusable

You wouldn't happen to have a PX5 Turtle Beach headset would you?

 

If so, try turning off the transmitter then testing the connection.

 

I moved my transmitter on the other side of my PS4 and that fixed the problem.

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Re: PS4 WiFi So Slow It's Unusable

Hi SNIPE_AT :Sniper:,

 

I don't actually use a headset so it wasn't anything to do with that.

 

I did however get a replacement PS4 curtesy of Sony after I told them everything I had tried and that my friend's PS4 worked fine on my WiFi when mine did not.

 

Happy days! :smileywink:

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