New messages in the last hour
Get a response within minutes
92% percent of messages responded to
I pre-ordered my PS4 from Amazon and recieved it on launch day. I've been very happy with my PS4 experience until a couple of weeks ago when my PS4's WiFi seemed to give up.
I have never moved the PS4 from it's current location, nor have I moved the 2 WiFi access points in my house. My broadband serves speeds up to 60mb and I get between 40 and 60mb on all other devices throughout my house.
When I first realised the PS4's WiFi was running slow I didn't really think much of it as I thought it might just be a bad period for my internet. But when I needed to download 'System Software: Version 1.60' some days later I realised just how bad it was.
I've been getting download speeds as low as 0.3kbps whereas the upload speed hasn't really changed, which makes me think that it may be a software fault and maybe performing a factory reset might fix it, although I would rather avoid doing this. Eventually after many failures and leaving the system on all day the 'System Software: Version 1.60' completed downloading.
I am left unable to download anything from PSN (which I am paying for), play any games online or access any online content what so ever.
Note: I've always used my PS3 and PS4 over WiFi and intend to carry on using them that way. Please don't tell me to wire my PS4 to the network or buy powerline network plugs as this completely misses the point.
I have attached my iPhone's speed test results (test was run in the same location as my PS4) and above it my PS4's speed test results.
Update: I have tried a database rebuild on the PS4 and allowed the PS4's IP to pass the router's firewall and NAT Type ... Still no luck.
Solved! Go to solution
Most people dont experience any issues using the PS4 over a wireless connection. If you are having problems it could be down to one of several reasons.
1) interference from another device such as a cordless house phone. Make sure that none of the other devices in your home are causing interference.
2) Weak wifi signal. This can be caused by distance from the router, thick walls or floors between the PS4 and router or a faulty router. This can be tested by moving the PS4 system closer to the router and running a connection test to check your speeds. Alternative connection methods (wired or home pulgs) may be required to prevent this issue.
3) Faulty wifi receiver within the PS4. If your Router works well with other devices but the PS4 has a weak signal, even when close to the Router there could be a fault with the console.
Please visit our Fix & Connect online tool if you require further help with connectivity issues on your PS4 system.
The thing is, it was working and working fast and now over the past couple of weeks without anything changing on the LAN it barely works at all. I don't just mean the estimated download rates either. Loading the Playstation Store for example just took me over 3 minutes before I got a visible menu and the first time I tried I got a timeout error 'Cannot connect to the server within the time limit WV-33907-2'.
My PS3 is working as it always has on the same WiFi connection as the PS4, no issues there.
The WiFi is secure and is only shared by a couple of people at the most at any one time, it's usually just myself. I've been running tests while nothing else has been using the network anyway (off and on peak times). I have also disconnected the PS4 from the network to force all PSN downloads to stop and then resume only one, this is how I eventually got the system software update.
I have even gone in to the router's web front end and disabled the PS4's IP address from the firewall and NAT type. I also enabled a game mode on the router but I doubt this would do anything when the PS4 is bypassing the firewall anyway.
The only thing I haven't tried is to change the WiFi channel, I'll try this but I can't see that changing anything either as every other device works fine.
Ok I've tried multiple channels and changed the SSID of the 5GHz connection to be different to the SSID of the 2.4GHz connection.
Nothing I've tried so far has made any difference.
I'm going to take my PS4 to my friend's house soon to test it there. He also has a PS4 so it should be pretty obvious at that point wether it's my PS4 at fault here or not.
I have experienced the same issue, I have 100mbps down and 10 up and get the same type speeds you are getting ie kbps but ok upload speeds (which is pointless to me). The thing is I always used to run wired so I tried that but wired gives me strict nat ie 3 where wireless gives me 2 but crap speeds (I can't win). I have also had at least 4 application crashes last night being another one. I paid for AC black flag digital version 2 days ago last night got to 5% into the game and bang wont load anymore. Imho there is some serious issues with the PS4 as my xbox360 thats right next to it gets open nat and full speed (never had a single crash in 7 years). SONY DO NOT SEEM TO BE BOTHERED FROM WHAT I HAVE SEEN, I mean they don't even try to help :/. I have also contacted Virginmedia for them to open required ports which the tech team did and has made no difference at all. Starting to regret my choice a little now and thats saying something........ just wish I hadn't spent over £200+ on just 4 games, it's a joke sort it out sony :/
Same here - I get great wi-fi speeds on all other wireless devices, yet the wi-fi speed on the PS4 is awful. And the fact that it constantly seems to want to update something or other just makes matter worse. I spent almost 12 hours updating it straight out of the box (seriously?! I thought I was paying for one that was ready to go) and have a 12 month playstation plus subscription which I now know I will never use.
Waste of money buying games that need to be updated. At £50, I don't think it's unreasonable to expect a finished product. Seriously thinking about getting rid.
Ok, so this is what I've tried so far:
Ok, so none of that worked, I am still getting speeds of 0-800 Kbps. I took my PS4 round to a friend's house to test it on his internet and Wi-Fi. This friend also has a PS4 so I could compare speeds on the same network. My PS4 worked fine on his Wi-Fi, getting speeds of ~ 20 Mbps, similar to his PS4 on the same network.
So it's conclusive! It's not my PS4 at fault! ... or is it? ...
The last thing I've tried is to turn off the 802.11n connection on my Wi-Fi at home and all of a sudden my PS4 starts reaching speeds of ~ 15 Mbps! I triple check this, turning 802.11n on and off again and again and it is definitely causing my PS4 to hit the higher speeds when 802.11n is switched off.
So why did I get the higher speeds on my friend's Wi-Fi? ... Well he is using an older Apple Airport Express that is either running 802.11b/g if it predates March 2008 or 802.11a/b/g and draft 802.11n. Now if it's the later then I don't know if PS4s ignore draft 802.11n or not.
My theory is that my PS4 has faulty 802.11n hardware. I'm guessing the hardware must still be working to some extent though because it seems to find the 802.11n signal and does successfully connect to it.
Seems like Sony are using shoddy Wi-Fi chips in their PS4, they don't even support 5 Ghz yet! Apple supported 5 Ghz since Jan 2007 and have supported 802.11ac (gigabit Wi-Fi) since June 2013! Catch up next gen! :P
YOU ARE A LIFE SAVER! I've been having slow wifi problems off and on since launch (10 months ago) and have tried everything you listed to no avail. Then I switched the 802.11n to 801.11g and it works PERFECTLY. Amazing!
I got my ps4 a couple of days ago and since day one I have had problems connecting to PSN. I tried opening up the ports giving to me by the ps chat support, but that didn't help. A few times I can log into PSN and then I see my download speed, it is about 0.3-50 kbps. But at this speed it's so slow it's unusable, I can't do anything in the playstation store, the loading times are horrible.
I also have an aiport express, I tried turning off the n-band, then I tested again and I got about 500-600 kb/s. Here i tought that the problem was solved...The next time I started the ps4 it was the same thing all over again, I couldn't connect to psn, and when I at last did the download speed was ridiculously low again. Is the problem in the airport or the playstation? I'm going to test the playstation at my friends house this week to see if it works or not.
I have not tried with cable, I don't really want to have a cable running across my entire apartment...
Any useful tips to give me?
On my ps3 my WiFi is100percent but on my ps4 it only goes as high as 54percent ,on destiny it keeps switching itself off, and you have to log in allover again .is my ps4 at fault all other games play OK can anybody help me . cheers
How do you switch you airport express from 802.11n to 801.11g?
My ps4 has good wifi connection but with that connected the wifi to my iphone, imac, macbook and ipad pretty much loses connection compltely
I got mine 2 days ago, awful wifi,it's right next to my xbone which has had no issues, unfortunately I have a VM Superhub and you canot disable the 802.11n, I was getting between 0.4mb - 0.8mb on the test results and had tried all the usual fixes, changing the DNS, putting the IP in the router's DMZ, forwarding all relevant ports, none of which did anything of any significance until I unplugged my powerline from my Youview box and plugged it in the ps4 and went through the wired option on the setup and boom...10mb, been happy ever since, I have to now fork out another £30 on another adaptor, in this day and age we really shouldn't be relying on powerline adaptors for wifi enabled devices....poor show Sony.
I switched the 802.11n to 801.11g and it works PERFECTLY.
Nothing is working perfectly if you get faster speeds using 802.11g than you do using 802.11n.
Note that DMZ and port forwarding have nothing to do with your download speed. This sounds like a bug or a hardware fault to me.
I bought a PS4 at launch in November 2013 and didn't have any issues at all until this week. I use a WIFI connect from BT Infinity Homehub 5. All week the connection speed has been extremely slow and that is just when it actually connects to PSN on PS4. It takes 5 minutes just to open up the PS Store. I have rebooted the router several times, configured the homehub settings, changed the channel etc and to no avail. At the same time I have tested my PS3 and PS Vita speeds and they have both reported having 14Mbps download and 5Mbps upload so there is no problem with them. I also use wifi for my smartphone, pc and laptop and there are no issues with those. I have googled the problem and it seems it is a common one. Unfortunately the solution of switching the 802.11n to 801.11g is is not available on BT Homehub 5. I am at a loss to understand why this has suddenly become an issue (I am assuming downloading Driveclub last week was not the cause). A wired connection is not a possibility where my console is placed (it worked well there for 11 months and my PS3 beside it works perfectly well) or an acceptable solution in this day and age. Any advice would be gratefully accepted.
This guy... This guy right here. When hope was lost and absolutely nothing was working, you hit it on the head.
Step one: Go into wireless router setting
Step two: Select any combination of g, b, or ac, as long as n is an omitted channel
Step three: Profit
Seriously completely fixed the problem. I was having to hotspot on my phone up until now. I guess its good i went through all the trouble and steps of setting up a static IP and bypassing the firewall for the playstation network.@jasonroyle
FINALLY!!! This crap was driving me nuts in Destiny, finally managed to get rid of the issues thanks to your suggestions, awesome! :)
You wouldn't happen to have a PX5 Turtle Beach headset would you?
If so, try turning off the transmitter then testing the connection.
I moved my transmitter on the other side of my PS4 and that fixed the problem.
Hi SNIPE_AT :Sniper:,
I don't actually use a headset so it wasn't anything to do with that.
I did however get a replacement PS4 curtesy of Sony after I told them everything I had tried and that my friend's PS4 worked fine on my WiFi when mine did not.
Happy days! :smileywink:
I also have issues getting a decent 802.11n connection speed with my PS4 and the dual-band Airport Express router.
Just for the record, now that you have a new PS4 console, can you confirm that you can get high speed connection using the Airport Express router (through 802.11n ?) ?
Website ©2017 Sony Interactive Entertainment Europe Limited. All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. More info